I just tried to subscribe despite reading all the nightmare stories and a previous bad experiance personally with Setanta. I tried only because it is the only way to get Arsenal TV.
After getting though and asking to subscribe my details where taken down only to then be told they are having problems with the signal in my area and I need to phone CS.
Sounded like cobblers to me and the operator didn't even know what he was doing or how to connect me.
I said forget it and taken the CS number incase I changed my mind.
In the end I tried Customer services despite knowing I was paying 10p/min for the priveledge of having to be on hold for ages to give them 'my custom & business'. I finally get through and explain everything. The CS sounded like he was lost and didn't know what he was doing. He mumble something (sounded offensive) and blatantly hung up on me!!!!!!! All I asked was to be subscribed :(
Now did I have a lucky escape from Setanta by their incompetance in not knowing how to subsribe/connect me?
Who do these guys employee...... they are losing business due to their staff not knowing how to do anything and being damn right rude. Their base of operations but be a holiday camp for the local teenagers or something. A place to go where you have a laugh, pick up the phone now and then and hang up. then go home with a pay packet?!?!?!? Sounds that way!
WHY ARE COMPANIES CONNECTING THEMSELVES TO SETANTA like Arsenal TV. The bad reputation is something Setanta are bringing about and If I was Arsenal Tv I wouldnt want it rubbing off onto my business!
