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OFCOM want *YOUR* views on the Mobile Phone market!! (you must respond by 6th November)

POSTED BY: duckmagicuk2 1 year, 2 months ago

OFCOM have begun a consultation about the Mobile Phone market. Some of you may be interested in taking part.

The information about the consulationis here (most of the .pdf documents are very long-winded and somewhat boring):
http://www.ofcom.org.uk/consult/condocs/msa08/

You can respond online here:
http://www.ofcom.org.uk/consult/condocs/msa08/howtorespond/form

When responding, make sure that you read and understand the "confidentiality" section. They want to publish responses, but you can tell them not to, or you can tell them to hide certain information (such as your name).

You will be most interested in Sections 4 & 5. Section 4 is about "Consumers", and they want to know of YOUR experiences with the mobile market. Section 5 is for "Citizens", and they want your views on how the mobile phone industry is affecting society as a whole.

OFCOM are doing this study because they want to know which areas they need to regulate more firmly, and which areas they can loosen the regulations in. OFCOM say that this is an improtant area, as the number of mobile phone calls we make as a nation could outnumer the number of landline calls we make within the next 12-18 months!

OFCOM also want to try and establish how network coverage should be extended in the countryside and areas with poor network coverage, how tariffs (especially on pay-as-you-go) can be improved and make it easier for new networks to set-up and compete with the big boys. There's also some talk of charging people to receive calls, and talk of stopping networks charging each other to connect calls (hopefully bringing down the price of cross-network calls). I'm sure they'd like to hear from you about cashback deals and mis-selling in this consulation too, so make sure you mention it.

OFCOM have also set-up a blog in order to keep people up-to-date during the consulation:
http://comment.ofcom.org.uk/mobileblog/

Best of luck with your responses. Let's hoped that they can make a difference!
ducky

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#2

29-08-2008, 23:42
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Let's be honest Duck, nothing will change.

Look what happened with roaming charges - there was potential for some serious action, what happened? Damp squib.
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#3

29-08-2008, 23:44
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Oooh. Goody. About time!!!!!

Right, now where do I start!!! To be fair - my biggest gripe with mobile companies isnt probably so much the charges / reception type things - its the lying CS people.
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29-08-2008, 23:52
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guv:
Right, now where do I start!!! To be fair - my biggest gripe with mobile companies isnt probably so much the charges / reception type things - its the lying CS people.
OFCOM have said in their report (I've read a lot of it tonight) that since they brought in their "Voluntary code of practice" for retailers and networks the number of complaints about cashback deals have fallen sharply, but the number of complaints regarding mis-selling haven't gone down at all (in fact they still seem to be rising).

If you can give them any ideas on how to combat this issue with regulations, then they're happy to hear them.
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30-08-2008, 07:50
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To be honest I dont have the time or inclination to read all of this so please elaborate.

Charged to rcv calls?????

I'm more than happy with my contract, just wish I could upgrade more often. when abroad it makes me want to rip my hair out getting charged to rcv a call.
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