androoski:
It's amazing how experiences differ. Any support call I have made seems to be somebody in Wales. (Wales is still onshore unless the Severn has severely flooded) I've had 100% reliability and they keep reducing the price. Wouldn't deal with anyone else.
Glad to hear you have having a better time than me. Their technical support is in Mumbai. So if you need to query a bill, you are fine. If you need to report a fault (on secret maintainance sunday for example) you may as well save your premium rate phone call, and not bother.