SoftUK.com (Lack of) Customer Services

yeah.

My SoftUK woes..

I've shopped with these before, they are a nightmare - I ordered a few games that came to around £60 and despite me having a SoftUK collector account and that they have my bank details to pay the credit into they wanted me to fax or send a copy of a utility bill or passport or driving licence before they would dispatch the order!!

I said due to identity theft I wasn't going to do this - so I said I'd like to cancel the order - 'OK that's cancelled' came the casual reply..

I then had to order all the games separately and some of them came unseald/dirty/used looking so I returned them. Now all of a sudden my account seems to be 'on hold' and I can no longer order from them.

Spoke to them many times on the phone - the office there seems very quiet indeed - they said they will try and sort my account out but I don't think I'll be back.

Another good customer lost.

they don't exist anymore

www.coolshop.co.uk



lol

I thought that was a joke until I visited the site again for myself!!

Well I guess this explains why they couldn't give a stuff about customer retention!