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IMPORTANT: 'Fulfilled by Amazon' Marketplace sellers on Amazon - are/should they be allowed?

POSTED BY: HedgyHoggy 5 months, 22 hours ago

Many items (particularly videos games and entertainment) on Amazon are now being listed as 'Fulfilled by Amazon'. This means:

'Fulfilment by Amazon (FBA) is a service Amazon offers sellers that lets them store their products in Amazon's warehouses, and Amazon directly does the picking, packing, shipping and customer service on these items. Something Amazon hopes you'll especially enjoy: FBA items are eligible for FREE Super Saver Delivery and for Amazon Prime just as if they were Amazon items.'

Bascially, as far as the buyer is concerned, THEY ARE BUYING THE PRODUCT DIRECTLY FROM AMAZON. All payment, shipping and customer service is handled by Amazon, in fact you would never know another company had been involved if Amazon hadn't let you know on the item page.

So, although in some legal sense this IS being sold by an Amazon Marketplace seller, is it okay to list these as AMAZON deals? I have just listed Dead Space on PC, sold by a marketplace seller but it is 'Fulfilled by Amazon' (the items have 'Free Spuer Saver Delivery' in the marketplace section on the right side of the page, so you can spot them easily). It is an Amazon deal in every way, surely?

In the past I have not posted deals because of this, but we really need clarification on this point; I personally think 'Fulfilled by Amazon' items should be counted as a normal Amazon deal on HUKD.

DISCUSS....or, if you're a SuperMod, let us know if this has been discussed in the past.

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#2

26-06-2009, 23:32
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yeh seems fine.

its cool mazon are doing more stuff like this.

more secure etc thn flebay
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#3

26-06-2009, 23:41
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The only issue I can see is stock availability. No point posting a deal if they only have 1/2 for sale.
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#4

26-06-2009, 23:57
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Shengis:
The only issue I can see is stock availability. No point posting a deal if they only have 1/2 for sale.
I agree, although people seem to think that marketplace sellers are somehow equivalent to eBay, which they aren't. They are usually multi-million pound companies (which is why Amazon is happy for them to rent out their warehouse space).

Now I am going to be on the look-out for 'Fulfilled by Amazon' bargains (check the Marketplace Sellers box on the right hand side of any amazon item page, if it says 'Free Super Saver Delivery' then that seller is Fulfilled By Amazon.).
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#5

28-06-2009, 21:56
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But the returns are not handled by amazon are they!...?

So i dont think they should be allowed.
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#6

29-06-2009, 01:34
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gary_rip:
But the returns are not handled by amazon are they!...?

So i dont think they should be allowed.

'Amazon directly does the picking, packing, shipping and customer service on these items.'

Customer service include returns.
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#7

29-06-2009, 09:58
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HedgyHoggy:
'Amazon directly does the picking, packing, shipping and customer service on these items.'

Customer service include returns.
Do you have a link to amazon.co.uk to back up that statement?
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#8

29-06-2009, 10:02
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gary_rip:
Do you have a link to amazon.co.uk to back up that statement?
:
After you place an order, the dispatch date, and estimated delivery date for your package will be listed in Your Account and can be found in your shipment confirmation e-mail. Amazon also handles all customer service and product returns for Fulfilled by Amazon items.
http://www.amazon.co.uk/gp/help/cust...deId=200106510
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#9

29-06-2009, 14:23
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Nice work Shengis. Saved me 5 mins! Have some big HH rep!
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#10

09-07-2009, 10:17
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Looks like they are allowed. http://www.hotukdeals.com/item/26945...on-fulfilment/
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#11

23-08-2009, 11:59
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I would have thought that they wouldnt be allowed, as the actual money goes to the marketplace seller, not amazon? The actual physical stock comes from the marketplace seller originally aswell?
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