Trickyjabs is offlineAdd to Trickyjabs's Reputation
Trickyjabs's Avatar
Trickyjabs
Solar Flare
Join Date: Jul 2008
Posts: 4520

Cancelling a mobile broadband (dongle) contract

POSTED BY: Trickyjabs 4 weeks, 9 hours ago

Has anyone ever had any luck cancelling a contract for their mobile broadband?

I am currently 6 months into an 18 month contract with Three and despite their signal checker saying we are in a good location, the broadband reception ranges from non-existent to poor at best.

Is there any case history of companies accepting cancellation based on poor signal/reception?

Many thanks for help, rep will be given for any suggestions.

Tags: , , , (Add a tag)


Reply    
Thread Tools   

 

#2

27-10-2009, 12:01
_kells_ is offline  
_kells_'s Avatar
_kells_
Flame Thrower
_kells_ has a spectacular aura about_kells_ has a spectacular aura about_kells_ has a spectacular aura about
 
Join Date: Jun 2008
Posts: 864
View FS/FT Feedback
My three dongle is just the same.what a joke,it keeps disconnecting all the time with no signal! my contract runs out in Feb. thank goodness!!
Reply With Quote

#3

27-10-2009, 12:06
Flodd is offline  
Flodd's Avatar
Flodd
Solar Flare
Flodd is heating upFlodd is heating upFlodd is heating upFlodd is heating upFlodd is heating upFlodd is heating upFlodd is heating upFlodd is heating upFlodd is heating upFlodd is heating upFlodd is heating up
 
Join Date: Mar 2007
Location: West Brom - God's Country
Posts: 4,421
View FS/FT Feedback
I've got an o2 one which is no better...
Reply With Quote

#4

27-10-2009, 12:11
davidn84 is offline  
davidn84's Avatar
davidn84
Flame Thrower
davidn84 is a jewel in the roughdavidn84 is a jewel in the roughdavidn84 is a jewel in the rough
 
Join Date: Sep 2009
Location: Cheshire
Posts: 583
View FS/FT Feedback
bit of info from my work(dealin with complaints against telecom companies)

"At the end of the interview they said that 3 had confirmed that it would be changing its returns policy and would allow customers who had experienced problems with the network coverage to cancel their contracts if they had problems which could not be resolved.

This means that customers will still have to go through 3’s complaints escalation process in the usual way."

You need to call Otelo (0330 440 1614) and get a reference number and details for 3's Executive Office, based on above info, they should cancel no problem.
Reply With Quote

#5

27-10-2009, 12:18
Trickyjabs is offline  
Trickyjabs's Avatar
Trickyjabs
Solar Flare
Trickyjabs is heating upTrickyjabs is heating upTrickyjabs is heating upTrickyjabs is heating upTrickyjabs is heating upTrickyjabs is heating upTrickyjabs is heating upTrickyjabs is heating upTrickyjabs is heating upTrickyjabs is heating upTrickyjabs is heating up
 
Join Date: Jul 2008
Location: Utopia
Posts: 4,520
View FS/FT Feedback
davidn84:
bit of info from my work(dealin with complaints against telecom companies)

"At the end of the interview they said that 3 had confirmed that it would be changing its returns policy and would allow customers who had experienced problems with the network coverage to cancel their contracts if they had problems which could not be resolved.

This means that customers will still have to go through 3’s complaints escalation process in the usual way."

You need to call Otelo (0330 440 1614) and get a reference number and details for 3's Executive Office, based on above info, they should cancel no problem.
Cheers, you're a legend! Great info, thanks very much, rep added.
Reply With Quote

#6

27-10-2009, 12:22
davidn84 is offline  
davidn84's Avatar
davidn84
Flame Thrower
davidn84 is a jewel in the roughdavidn84 is a jewel in the roughdavidn84 is a jewel in the rough
 
Join Date: Sep 2009
Location: Cheshire
Posts: 583
View FS/FT Feedback
Trickyjabs:
Cheers, you're a legend! Great info, thanks very much, rep added.
No problem...at least i know my work knowledge pays off sometimes!!

Oh, and the quote before was from 3 appeared on The One Show on BBC1(just so you can quote that bit as well)!
Reply With Quote

#7

27-10-2009, 12:32
strobez1977 is online now  
strobez1977's Avatar
strobez1977
Solar Flare
strobez1977 has a spectacular aura aboutstrobez1977 has a spectacular aura aboutstrobez1977 has a spectacular aura about
 
Join Date: Dec 2006
Posts: 2,410
View FS/FT Feedback
im with 3 and got there acer netbook with them,would i be able to cancel my contract too and return the laptop?

thanks
Reply With Quote

#8

27-10-2009, 12:40
davidn84 is offline  
davidn84's Avatar
davidn84
Flame Thrower
davidn84 is a jewel in the roughdavidn84 is a jewel in the roughdavidn84 is a jewel in the rough
 
Join Date: Sep 2009
Location: Cheshire
Posts: 583
View FS/FT Feedback
strobez1977:
im with 3 and got there acer netbook with them,would i be able to cancel my contract too and return the laptop?

thanks
Depends why you want to cancel and how long you have had the contract for...and if you cancel and they accept, you would need to return the laptop.
Reply With Quote

#9

27-10-2009, 12:51
strobez1977 is online now  
strobez1977's Avatar
strobez1977
Solar Flare
strobez1977 has a spectacular aura aboutstrobez1977 has a spectacular aura aboutstrobez1977 has a spectacular aura about
 
Join Date: Dec 2006
Posts: 2,410
View FS/FT Feedback
well the coverage is awfull but i think i have over a year left on the conract :(

i cant even conect where i am
Reply With Quote

#10

27-10-2009, 12:52
davidn84 is offline  
davidn84's Avatar
davidn84
Flame Thrower
davidn84 is a jewel in the roughdavidn84 is a jewel in the roughdavidn84 is a jewel in the rough
 
Join Date: Sep 2009
Location: Cheshire
Posts: 583
View FS/FT Feedback
Dont think it matters how long you have left in the contract...try that number for Otelo, get your ref number and the details for Exec office and see how you go...no harm in trying
Reply With Quote

#11

27-10-2009, 17:51
waterdragon3344 is offline  
waterdragon3344's Avatar
waterdragon3344
Matchstick
waterdragon3344 will become famous soon enough
 
Join Date: Oct 2009
Posts: 55
View FS/FT Feedback
6 months into contract you will have next to no chance of cancelling the contract.
mainly because it doesnt take 6 months to work out wether you can get a decent connection.
you can email executive.office@three.co.uk but dont hold your breath.
just to put things in to prespective i get speeds of around 2mbs which isnt bad seemings the uk average for landline speeds is 3,6 with most people getting a lot less
Reply With Quote