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HELP PLEASE,COMPUTER WHIZZ.WHY DOES MY COMPUTER TURN OFF AND RESTART OR JUST FREEZE?

POSTED BY: GRGO140 3 weeks, 2 days ago

Can any body help please.
Our computer has started to turn off but restart imediatley, or it just freezes, and we hav to resart it.once it freezes/turns off it may do it again 5mins later or it might be 1hour later, please help, we getting very frustrated.

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at a guess id say ram or mother board gone and unlikey but possible a virus see what others say!! more likely ram in my opinion
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Check your fan make sure its not clogged up, it may be overheating
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bigfoot100:
Check your fan make sure its not clogged up, it may be overheating
never hurts to clean the fan but id of thought if it was over heating it would be such a random time span
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Thank you.Hubby has done checks for virus and i think we have plent of anti virus protection?? will show him your reply when he is home.
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hope you get it sorted soon !!
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It could very well be an overheating problem, if one of your fans have failed (it happens). The next time it's off - take the side panel from the computer case off, and start it up. Without sticking your fingers inside, have a check to see if all the fans are spinning and working as they should. Might also be worth investing in an air duster to clean any dust and debris from the fans, memory sticks etc... so it's not hotter than what it should be.

When you start the PC up, if you can get into your BIOS (normally by pressing F8 a few times - depending on motherboard - instructions to do this should be advertised on bottup), you should be able to read the temperatures in some of the settings by manually going through the options at the top using the arrow keys and enter. You don't need to change anything, and you can always exit without saving any changes.

That would be my first guess, but it could be many other things which we can go into later.

Edit** This was meant to be the 2nd reply, but I spent too long typing lol. It seems someone else had the same idea ;)
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Big T 721:
never hurts to clean the fan but id of thought if it was over heating it would be such a random time span
True but it does depend on usage
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bigfoot100:
True but it does depend on usage
True what you say but most new comps will power off when over heating rather then lock up or restart.
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Could also be a corrupt driver - does it blue screen at all?
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Which version of Windows are you using?
You can check the logs to see the cause of the crash
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in my experience its probably overheating
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SamuraiHQ:
It could very well be an overheating problem, if one of your fans have failed (it happens). The next time it's off - take the side panel from the computer case off, and start it up. Without sticking your fingers inside, have a check to see if all the fans are spinning and working as they should. Might also be worth investing in an air duster to clean any dust and debris from the fans, memory sticks etc... so it's not hotter than what it should be.

When you start the PC up, if you can get into your BIOS (normally by pressing F8 a few times - depending on motherboard - instructions to do this should be advertised on bottup), you should be able to read the temperatures in some of the settings by manually going through the options at the top using the arrow keys and enter. You don't need to change anything, and you can always exit without saving any changes.

That would be my first guess, but it could be many other things which we can go into later.

Edit** This was meant to be the 2nd reply, but I spent too long typing lol. It seems someone else had the same idea ;)
(Hubby at home now)
i haven't checked the fans yet as the PC will freeze on start up when cold even when you have selected the user name.
About 5 weeks ago i replaced the graphics card as the original failed (the fan seized). The new card is a Sapphire ATI Radeon HD 4600 Series 1GB AGP card. Once installed everything worked fine until last week. I do play a game called Command and Conquer now and again and the freezing does seem to happen AFTER playing this game, but haven't played now for several days, but PC is still freezing (sometimes restarts without warning). One thought i have had is that i downloaded the latest graphics card driver and i think (not sure) that this problem has only started since download.
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JackUzi:
Could also be a corrupt driver - does it blue screen at all?
Hi,
No blue screen.
Pc will turn off without warning.
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As bad as this sounds (I'm not winding you up).

Unplug all the cables (yes, power too) and hold down the power button for around 30-60 seconds, release, plug cables back in and try.
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