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Argos have annoyed me.

POSTED BY: J4GG4 2 weeks, 4 days ago

I reserved a item for £99.99 reduced from £150 last night at 11pm.

Wasnt near the argos i reserved it from the next day so i popped into a argos in another town and tried to get it for that price and they said no as of today the price went up to £150. So ignored it and went to the original argos i reserved it from.

Got there and the reservation number went through at £150. I argued it was £99.99 and she went to check. Said it went back to £150 at 8pm and i ordered it at 11pm. I said it was £99.99 and i have the email to confirm it was £99.99 when i ordered it at 11pm.

Woman insisted it was not suppose to be £99 at 11pm and therefore i wasnt entitled to it. So now im left with alot of fafflin ie... goin home, printin a screen dumb + email of the price and go all the way back to the store.

They said no matter what i saw the price at when i reserved it, they have the right to change the price without telling me and i have to pay there new price.

COMPLETE JOKE.

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#2

04-11-2009, 16:52
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They have really p****d me off aswell this week too.

Argos boycott anyone???
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#3

04-11-2009, 16:52
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They can change the price because you did not pay anything to confirm the contract. I know you can't if you are collecting from store.
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#4

04-11-2009, 16:53
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This has always been the policy tho, its the price you pay instore when you pick up the item.

If it went back to £150 even 10 mins before you popped in you'd still have to pay £150.

Pretty sure its up to the manager aswell if they give you it at £99.99.
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#5

04-11-2009, 16:54
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Thats stupid and wasting peoples time. Its there fault for not updating there website to the correct price????


SURELY.
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#6

04-11-2009, 16:54
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#7

04-11-2009, 16:54
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Annoying,but they can do that. When you make the reservation, I'm sure they mention somewhere that the price you pay instore may differ from the price displayed at reservation. Or something along those lines anyway.
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#8

04-11-2009, 16:55
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When you reserve an item it does say...

argos.co.uk:
When you place your reservation, you will be given a reservation number to take to the store. Prices may change on a daily basis due to special offers. The price you pay will be the price in store on the day you collect and pay for your items.
So really you should just get over it.
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#9

04-11-2009, 16:58
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gary_rip:
When you reserve an item it does say...



So really you should just get over it.
they say the price changed at 8pm so why was it displayin the lower price 3 hours later? they should update there website quicker or infact have a timer on each special offer so people know when the offer finishes.
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#10

04-11-2009, 16:58
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gary_rip:
When you reserve an item it does say...



So really you should just get over it.
+1. Hey Gary.
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#11

04-11-2009, 16:59
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Im sure you wouldnt be complaining if it was the other way round, say at the time of reserving it was £100, but when you collected the next day it was £50, or would you insist they charged you at the price you reserved it at? Offers do end, fact.

Tesco grocery online will charge you more if you choose to order and have the delivery date after the offer end date.
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#12

04-11-2009, 17:02
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The price you pay is the price on the day.Its in the T&Cs. Enuff said.
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#13

04-11-2009, 17:02
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It's the price you pay for the convenience of reserving and collecting your items.
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04-11-2009, 17:03
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harlzter:
Im sure you wouldnt be complaining if it was the other way round, say at the time of reserving it was £100, but when you collected the next day it was £50, or would you insist they charged you at the price you reserved it at? Offers do end, fact.

Tesco grocery online will charge you more if you choose to order and have the delivery date after the offer end date.
That doesnt make sense? anyone would want it cheaper of course and the only reason i bought it was because it was cheaper than normal price.

So your saying if you reserved something at £20 but went to collect 70 mile round trip got there and they said no it went up as of today to £70 youd say OK THANK YOU with a huge smile on your face then go all the way home?
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#15

04-11-2009, 17:03
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J4GG4:
they say the price changed at 8pm so why was it displayin the lower price 3 hours later? they should update there website quicker or infact have a timer on each special offer so people know when the offer finishes.

Whether you reserved your item at 7.59pm or 11pm, the fact is that when you went in store the next day, they would have charged you £150 whichever time you reserved it at, because they are allowed to do this, as it states at the time when you are placing the reservation. The offer ended at 8pm, so if you weren't in the store before this time, then you don't get to pay the offer price. Frustrating - probably. Worth getting so peeved about - def not !!

Oh, and if you check the description on the item details, it tells you when the offer ends, so you don't have to make out of your way trips to pick up expired offers
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