Advice: Is it free to change from O2 web bolt on to Blackberry bolt on?

Did you make it clear that you wanted to change it rather than add it on as an additional service?

Even if you made it clear was the operator aware of what you wanted?

They may have misunderstood.

I know you used to be able to do this, and the fact your mate has recently managed it shows it's possible.

Ring back, and get someone else >> 0113 306 9265

I had the same Q in the past. You may find this thread useful

Thanks both of you... I will give them a call again and see if it is any different!

what contract are you on?

contracts 600 mins and over it's free - less than 600 mins it's £10

on simplicity 20 (now £19.58) its free because its 600 mins per month

HTH

EliTom