Ordered Windows 7 Home Premium Full Version from Tesco in September when the price was £49.99, Citylink attempted to deliver this item early on the 22nd October, then tried again a week later, it was then immediately returned to Tesco, not held. (Also unusually Citylink did not leave with a neighbour-were they told by Tesco not to - to increase the number of failed deliveries?)
As I expected delivery the day after the release date ie. around the 24th, so expected to be able to pick up the item on my return, but as delivery was attempted early, it was also returned early to Tesco, so I was unable to arrange redelivery.
Tried emailing Tesco but got no response, then phoned this morning, and Tesco are issuing a refund only, they will not honour the price, and expect you to re-order at the new price nearer £95. They are adamant this is 'company policy'
This isn't the usual helpful Tesco, but one looking to make a quick buck from failed deliveries.
Escalated my complaint and spoke to Claire Gill, a manager in Dundee who was totally unhelpful, and wouldn't even give me a name of someone senior to write a complaint to - just to send one to their generic address/generic email address i.e
tescodirect@tesco.com
If the item had been damaged they would have to send a replacement, so they are just being bloody minded.
I've not accepted their offer of a refund as I intend to take it to head office, as the item was delivered early and therefore returned early, in relation to the published date of release of Windows 7.
If that doesn't work I'll just stick with XP, or switch to a Mac, at least their £25 upgrade price has stayed consistent, Windows 7 is up and down - all over the place - probably about as stable as Windows 7 then.
POSTED BY: tightar5e 3 weeks, 11 hours ago
its free at a torrent site/newsgroup near you.
