Looking for some help from those who have experience with ebay/paypal claims before. I have purchased items on ebay but never filed a dispute before and need some help.
Here is a summary of what happened:
-I paid for an item from someone in USA on Jan 10th
-I still have not received it so I filed a dispute on paypal since I must do so within 45 days of my payment date
-The seller replied saying he is willing to 'reship' it
-But he has also escalated this dispute to a claim
I still want the item but I need to protect myself for if I agree to let him send me the item, it might have be 'lost' in the mail. I am going to estimate the time this package will arrive to me to be 2-4 weeks. Will I still be able to get my money back after 4 weeks from today? Also, he escalated this dispute to a claim and according to paypal, 'By escalating a dispute to a claim, you are asking PayPal to review it and decide the outcome. 30days' I'm very confused about how if Paypal is going to investigate this, why is he still offering to send me the item? I tried to understand the documents on Paypal but this is too confusing. Please help!
Will rep for helpful people. Thanks in advance!