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bykergrove Avatar
banned6y, 11m agoPosted 6 years, 11 months ago
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bykergrove Avatar
banned6y, 11m agoPosted 6 years, 11 months ago
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[mod]#1
Check out the discussion in one of the iPhone threads. o2 do not even know themselves if this is for people who take a contract out after the date...
[mod]#2
massmail666
o2 is seriously gone down hill, can barely get a signal these days at home.


I am still ABSOLUTELY convinced that this could be a breach of contract and I of all people wouldnt say that lightly. You would need to attempt to cancel promptly however.
[mod]#3
bykergrove
hmm... well i asked the lady in the shop and she confirmed it was 3gb for me... good times

yep, around december time HSDPA stopped working at home... now i only get GPRS! it's better in my office though


So if you took out a NEW iPhone 4 contract before 1st October, you would get 3gb for the rest of the contract (past October)?!
#4
Does this include all the Sim Only Simplicity deals?
banned#5
massmail666
o2 is seriously gone down hill, can barely get a signal these days at home.


Couldnt agree more. I spoke to their high level complaints team last week. The guy told me their MD had apologise over the poor network performance for O2 in several areas (of which one is my workplace.) I would probably only ever receive 1/2 of my incoming calls - with the rest going straight to voicemail.

After complaints for over a year, they finally admitted that capacity was saturated and their network was to blame. They werent going to do anything.. until I raised the stakes and finally last week they agreed I could leave mid contract and given the equivalent of 9 months line rental as compensation. (£315) Whats quite amusing, is with other bits I got back, I actually ended up in profit over the length of the contract.

love it!
#6
bykergrove
i guess so because essentially your contract is up every 30 days (unless you have the 1yr simplicity sim)

I have the 365 day one
banned#7
bykergrove
how long did you spend calling them? in total?


All in all? Probably 2 weeks spread out over the year! That said, the final straw day, I was on the line for 30 mins, followed straight after by 2 hours, then later in the evening, a futher 40 minutes. I do love a row though (but hey, I'm always very polite... they even told me it was a pleasure to deal with someone with such a serous complaint not shouting down the phone at them!!)

massmail666
what network are u with now? and how are they compared to o2?


Still with O2. The money was paid into my bank account today. I was given the PAC last week. Still undecided. It was going to be Voda, but I've now seen the grass is not necessarily greener (as Ive seen lots of comments saying they had these similar problems on that network. Orange, T-Mobile and 3 are a no go. They are all pants at home (and I used to get similar issues to this on 3G with T-Mobile not long ago.)

I had intended on getting a desire. My problem is not wanting to pay a premium. I had a O2 open code, so my iPhone 600 mins sim only contract was only costing me £11.66. (I cant get anywhere near that!)
#8
They are obviously concerned about this 4g video calling on the new iphone, but instead of capping it, why not upgrade their clearly inadequate system? poor show, tbh i think O2 suck anyways...
#9
jayjayuk1234
They are obviously concerned about this 4g video calling on the new iphone, but instead of capping it, why not upgrade their clearly inadequate system? poor show, tbh i think O2 suck anyways...


The new video calling functionality is over wifi only for now.
#10
jayjayuk1234
They are obviously concerned about this 4g video calling on the new iphone, but instead of capping it, why not upgrade their clearly inadequate system? poor show, tbh i think O2 suck anyways...


It's alright saying just upgrade it. But this would require more masts going up to cope with demand, which many people object to for different reasons.

I thought O2 was going downhill while ago, especially with their contract deals. Seems they don't offer very good ones no more
#11
anthonyt
It's alright saying just upgrade it. But this would require more masts going up to cope with demand, which many people object to for different reasons.

I thought O2 was going downhill while ago, especially with their contract deals. Seems they don't offer very good ones no more


I don't see what the masts have to do with this, the bandwidth they have for internet is at the headend..


dcx_badass
and you look like an idiot.


Who looks like an idiot? no need for that is there! lol...;-)
#12
bykergrove
the iphone doesn't use 4g


Well whatever feature it is they have added for iphones... the one which is currently wifi only.. no need to be pedantic
#13
dcx_badass
Anyone using video calling looks like a tool.

ya, i know what you meant, it was a joke......:?
banned#14
bykergrove
ah man that sounds laborious... i want to complain about the fact i no longer get hsdpa at home but can't be arsed to call them that much


Laborious it most certainly was... though I didnt think it would go the way it did. The thing you need to do is ask for network services to check everything on the cell and your device. It was when they got involved, I had an admission their network was crap and went for the throat.

dcx_badass
Anyone using video calling looks like a tool.


I think you just put ideas into some peoples heads!
#15
for starters no unlimited service is really unlimited thats been the way for years now
second as part of my job i happen to play around with various companies phones.
having read the same article (well via twitter) i asked people to report in the usage of the phones they use.
now thats 80+ iphone 3g's all used for work and personal calls/emails/web browsing etc day in day out all but 3 white ones where purchased on release day (actually got the day before offical release from o2)
so far the highest usage was 854MB down and 267MB up and thats after months of constant use so i think 500MB a month aint bad at all
i was very surprised at the figures and i use my own phone almost every 10 mins while im awake (sad really) and only had 700 down and 200 up..

of course not that thsi worries me as business customers get a different deal.
#16
i've just switched my settings to manually push emails ... and wifi. see how that goes. been waiting for the 4g, am due upgrade so a few more days but kinda not feeling too mad about the new micro sim and new restrictions tbh. maybe £35 to bring down the current £45.
#17
SOSAGES
for starters no unlimited service is really unlimited thats been the way for years now
second as part of my job i happen to play around with various companies phones.
having read the same article (well via twitter) i asked people to report in the usage of the phones they use.
now thats 80+ iphone 3g's all used for work and personal calls/emails/web browsing etc day in day out all but 3 white ones where purchased on release day (actually got the day before offical release from o2)
so far the highest usage was 854MB down and 267MB up and thats after months of constant use so i think 500MB a month aint bad at all
i was very surprised at the figures and i use my own phone almost every 10 mins while im awake (sad really) and only had 700 down and 200 up..

of course not that thsi worries me as business customers get a different deal.


Well, you try hard to explain that noone uses this much, and unlimited was never really unlimited etc etc, fully aware of this, but in that case, why would they need to lower it at all then? - after all offering UNLIMITED anything, with a small print stating about terms of use still pulls in customers, as not everyone reads the small text.

Clearly, many people DO go over this amount, therefore it is no wonder you were suprised as it clearly shows your research/poll was mostly innacurate, otherwise O2 are just making their contract deals look inferior for no reason

Perhaps, your poll has discovered a different fact, twitterers don't use the net on their phone much :thumbsup:
#18
jayjayuk1234
Well, you try hard to explain that noone uses this much, and unlimited was never really unlimited etc etc, fully aware of this, but in that case, why would they need to lower it at all then? - after all offering UNLIMITED anything, with a small print stating about terms of use still pulls in customers, as not everyone reads the small text.

Clearly, many people DO go over this amount, and therefore shows your research/poll was mostly innacurate, otherwise they are just making contract deals look inferior for no reason


Yes because just like the question ''How much do you drink' nobody answers truthfully. As nobody will admit how much porn people watch on their mobiles.

TBH 500mb is a fair amount for a mobile user. I think the industry will adopt a 500mb standard limit so if you want more you pay more.
I had this problem with Vodafone. I agreed a data usage limit but the contract states 'unlimited internet' and the t&c state fair usage so I'm left with an open ended contract term. If they decide that 500mb is fair then thats what I'll get stuck with. I asked trading standards and they advised me to get vodafone to put the amount into writing which they weren't willing to do. So stuck between a rock and a hard place. Not had any problems with it but just wanted some clarification.
#19
jayjayuk1234
Well, you try hard to explain that noone uses this much, and unlimited was never really unlimited etc etc, fully aware of this, but in that case, why would they need to lower it at all then? - after all offering UNLIMITED anything, with a small print stating about terms of use still pulls in customers, as not everyone reads the small text.

Clearly, many people DO go over this amount, therefore it is no wonder you were suprised as it clearly shows your research/poll was mostly innacurate, otherwise O2 are just making their contract deals look inferior for no reason

Perhaps, your poll has discovered a different fact, twitterers don't use the net on their phone much :thumbsup:


3% isnt that many

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