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sameena1 Avatar
6y, 1m agoPosted 6 years, 1 month ago
Right ok this is what has happend, sold a coat on ebay £65 all in Stupidly sent 1st class standard, no reason really i always send things that way so didn't think twice (Big Mistake) now the buyer has said she has't received it! arrrrrgh!!! i went to the post office to get a lost parcel claim form only to be told i would most likley Not get any form of compensation what so ever! because it was sent 1st class standard so no proof weather it got there or not, spoke to ebay they said there famous line "try to resolve with buyer" or open a dispute which she has to do then it will be to paypal to decide, so now the question is will i ever see any of my money back & will i have to refund her the £65 so effectivly im losing out twice no coat plus pay £65, The argument i will put across to paypal when the dispute is open is that "she as well as me knew the postage terms so if she wanted she should of requested a more secure delivery option so that way we both are to blame", i mean i try to be a fair person so i would'nt mind paying half but then the niggeling question is did she recieve or not?? Anyone help advice would be greatly appreciated thanx
sameena1 Avatar
6y, 1m agoPosted 6 years, 1 month ago
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[mod]#1
Paypal will refund her.........no other outcome possible.
[mod]#2
^^^^^this
#3
Sorry but it is your responsibility to get it to the the buyer. You are at fault and I'm sorry to say yes you will lose the coat and £65 too!

When did you post it as there are delays in deliveries in some areas, you never know it may still turn up. The PO will say give it 15 days minimum.

Have you got the postal payment receipt, if so you can claim upto £41 for loss of item



Edited By: greg_68 on Nov 03, 2010 09:37: .
#4
Paypal will find in favour of the buyer.....

The argument i will put across to paypal when the dispute is open is that "she as well as me knew the postage terms so if she wanted she should of requested a more secure delivery option so that way we both are to blame"


Its in Paypal T&C that you (the seller) send items using a trackable method

Edited By: ilovepink on Nov 03, 2010 09:36: 6+54
3 Likes #5
You havent lost £65 and the coat as you have already been paid the £65.
banned#6
Do you have proof of postage? If so you should get compensation from the post office but I think the max is £39
[mod] 1 Like #7
Mellow Yellow
You havent lost £65 and the coat as you have already been paid the £65.


But that £65 will be refunded to the buyer.
#8
Totally sympathise with you - I now send everything Recorded Delivery just to cover myself after something I bought myself went AWOL. Paypal will probably side with the buyer and refund them on you behalf as you have no proof of delivery. Though really you have lost the coat only because the £65 wasn't yours anyway. Its so annoying when this happens but if I were you I'd sent everything RD from now on, just for proof. It means you can get comp back from Royal Mail if anything.
#9
Did you get proof of postage? It's free with standard postage but you have to ask for it.
If you did RM should refund you up to £41 if you provide proof of purchase etc but you might have to jump through hoops as they try and palm people off with any excuse and give them a book of stamps!
banned#10
You lose.

What on earth were you thinking about sending without a signature required or are least a receipt of postage.

I think you've just learnt the hard way!
3 Likes #11
Syzable
Mellow Yellow
You havent lost £65 and the coat as you have already been paid the £65.
But that £65 will be refunded to the buyer.

I know, but the OP seems to think she is losing £65 out of her own pocket when in fact it is £65 that she has had from the buyer

(so effectivly im losing out twice no coat plus pay £65)

She hasn't lost twice, she has just given the coat away for free.

Edited By: Mellow Yellow on Nov 03, 2010 09:40: nah nah
#12
Paddy Charlie
Do you have proof of postage? If so you should get compensation from the post office but I think the max is £39

This ^^^

So all is not lost...

Royal Main Compensation for loss
[mod] 1 Like #13
In all likelihood the buyer has the coat..........it's a common scam. If they see it's been sent normal post then they just claim the money back.
#14
Mellow Yellow
You havent lost £65 and the coat as you have already been paid the £65.

yes but im made to refund her i would of lost out 3 times in actual fact
1) I bought paid for coat
2)sold coat which got lost then have to give refund for coat
3)No Coat
[mod]#15
Mellow Yellow
Syzable
Mellow Yellow
You havent lost £65 and the coat as you have already been paid the £65.
But that £65 will be refunded to the buyer.


I know, but the OP seems to think she is losing £65 out of her own pocket when in fact it is £65 that she has had from the buyer

(so effectivly im losing out twice no coat plus pay £65)


I get you now. :) Yes.......down on the coat and P&P only.
#16
Syzable
Paypal will refund her.........no other outcome possible.

Paypal won't care about verbal agreements, you are responsible for postage and until the buyer gets it's your problem.

Whenever I rarely send items on ebay I always send recorded far to many theifs and liars on there. Coats strange thing I would of sent via a courier in all honesty. Collect + being the cheapest.
#17
Paddy Charlie
Do you have proof of postage? If so you should get compensation from the post office but I think the max is £39

i have reciept but he said it doesnt mean any thing :(
#18
Totally your fault i'm afraid,

(wo)man up and refund the buyer, they should not be out of pocket just because you didn't send the item correctly.
banned#19
sameena1
Mellow Yellow
You havent lost £65 and the coat as you have already been paid the £65.
yes but im made to refund her i would of lost out 3 times in actual fact1) I bought paid for coat2)sold coat which got lost then have to give refund for coat3)No Coat

Thats only once you lost the coat
#20
Syzable
Paypal will refund her.........no other outcome possible.


This...

If you were in the buyers shoes how would you feel?

Saying that the buyer is to blame and you wouldn't mind refunding her half is a joke,you are 100% at fault



Edited By: boothy on Nov 03, 2010 09:42: Nnkj
banned#21
sameena1
Paddy Charlie
Do you have proof of postage? If so you should get compensation from the post office but I think the max is £39
i have reciept but he said it doesnt mean any thing :(

He is talking rubbish, check the post office website for information
#22
You have to wait 15 working days before you can claim from RM. Tell the buyer this and hope they are civil enough not to raise dispute until this time has passed. Secondly did you put your return address on parcel? if you did there is a chance eventually you might get it back.
suspended 3 Likes #23
Ebay is just a scammers paradise for buyers.
And Ebay just lets them get away with it, it's stupid that they allow theft.

Even if you send something recorded, you are not safe.
[mod]#24
sameena1
Paddy Charlie
Do you have proof of postage? If so you should get compensation from the post office but I think the max is £39

i have reciept but he said it doesnt mean any thing :(


He's lying. A receipt is proof that you posted it........you need to now get a lost parcel claim form. But as said you won't get the full amount back and if you don't/can't provide all the info they need then you'll do well to get a book of stamps.
#25
sameena1
i have reciept but he said it doesnt mean any thing :(

No it helps.

Fill a compensation form that you can print online in RM website, send it along with post office receipt and proof for value of coat, you'll get upto £39. (EDIT: £41 i think)


Edited By: Marina on Nov 03, 2010 09:46: ....
#26
sameena1
Paddy Charlie
Do you have proof of postage? If so you should get compensation from the post office but I think the max is £39

i have reciept but he said it doesnt mean any thing :(


Is it a receipt of the cost of the stamp or does it say something along the lines of 'please retain as proof of postage' at the bottom? If the latter then go back to the post office and you should be able to start a claim, but you will only be covered up to £41.
[mod]#27
Marina
sameena1
i have reciept but he said it doesnt mean any thing :(


No it helps.

Fill a compensation form that you can print online in RM website, send it along with post office receipt and proof for value of coat, you'll get upto £39 (not sure)


Also need to include all relevant eBay documentation as well. :)
#28
Syzable
In all likelihood the buyer has the coat..........it's a common scam. If they see it's been sent normal post then they just claim the money back.

yes i deffo think aswell designer coat free :(
#29
Syzable
In all likelihood the buyer has the coat..........it's a common scam. If they see it's been sent normal post then they just claim the money back.

yes i deffo think aswell designer coat free :(
#30
Syzable
sameena1
Paddy Charlie
Do you have proof of postage? If so you should get compensation from the post office but I think the max is £39
i have reciept but he said it doesnt mean any thing :(
He's lying. A receipt is proof that you posted it........you need to now get a lost parcel claim form. But as said you won't get the full amount back and if you don't/can't provide all the info they need then you'll do well to get a book of stamps.

If you do send a claim form, take screenshots of the items sent and put them in with it as print outs. Any money back is better then none in the situation you have put yourself in. Expensive lesson it seems.
#31
Syzable
Marina
sameena1
i have reciept but he said it doesnt mean any thing :(


No it helps.

Fill a compensation form that you can print online in RM website, send it along with post office receipt and proof for value of coat, you'll get upto £39 (not sure)


Also need to include all relevant eBay documentation as well. :)

im still going to try get comp (you don't no if you don't try) thanx i will try this
1 Like #32
just think you gave the coat as a gift job done and send them another parcel with dog poo in it
#33
Do not send the ebay invoice for £61 as proof as they will chuck your claim straight in the bin for trying to sned something of value over £41 through the standard post.

If you have the receipt for postage you should be able to claim up to £41, I would just try and blag it without any proof and tell them a friend paid you £40 for it as a verbal agreement.
#34
sickly sweet
sameena1
Paddy Charlie
Do you have proof of postage? If so you should get compensation from the post office but I think the max is £39

i have reciept but he said it doesnt mean any thing :(


Is it a receipt of the cost of the stamp or does it say something along the lines of 'please retain as proof of postage' at the bottom? If the latter then go back to the post office and you should be able to start a claim, but you will only be covered up to £41.

it the reciept that 'please retain as proof of postage
2 Likes #35
Borat
just think you gave the coat as a gift job done and send them another parcel with dog poo in it
:D
#36
Adam2050
Syzable
sameena1
Paddy Charlie
Do you have proof of postage? If so you should get compensation from the post office but I think the max is £39
i have reciept but he said it doesnt mean any thing :(
He's lying. A receipt is proof that you posted it........you need to now get a lost parcel claim form. But as said you won't get the full amount back and if you don't/can't provide all the info they need then you'll do well to get a book of stamps.


If you do send a claim form, take screenshots of the items sent and put them in with it as print outs. Any money back is better then none in the situation you have put yourself in. Expensive lesson it seems.

yes never to be repeated again!
#37
There is another thing you can do which i have done in the past which is to send another parcel by recorded delivery with similar weight can be rock or anything i sent a out dated red bull can once and when they sign for it just tell paypal you sent a replacement out and you will have proof as they would have signed for it.
#38
Borat
There is another thing you can do which i have done in the past which is to send another parcel by recorded delivery with similar weight can be rock or anything i sent a out dated red bull can once and when they sign for it just tell paypal you sent a replacement out and you will have proof as they would have signed for it.


Nice....and what happens if the buyer genuinely hasn't received their item?
1 Like #39
Borat
There is another thing you can do which i have done in the past which is to send another parcel by recorded delivery with similar weight can be rock or anything i sent a out dated red bull can once and when they sign for it just tell paypal you sent a replacement out and you will have proof as they would have signed for it.

Why is every thread where someone gets ripped off the next step is to attempt fraud.
banned#40
greg_68
Do not send the ebay invoice for £61 as proof as they will chuck your claim straight in the bin for trying to sned something of value over £41 through the standard post.

If you have the receipt for postage you should be able to claim up to £41, I would just try and blag it without any proof and tell them a friend paid you £40 for it as a verbal agreement.


This ^^^^^^^^^ at least then you only be down £20 odd, better than £60 odd

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