Howdy all, first post and I'm after abit of advice really.
I entered into a contract with O2 through the Carphone Warehouse back in April, and received the new SE W900i I think it is. To be honest, I hate the phone and have been keen to try get myself a new one somehow.
Middle of June, I lost my sim card whilst faffing around swapping sim cards with the better half. I rung up and advised them of this and was told that the sim card in question was now blocked and I should goto a CW shop and purchase a new one. I could carry my number over etc.
So about 10 days later I did this, got my new sim card, told it would take upto 48 hours for everything to work but I could keep my number. Well that was about 2 weeks ago, and my sim just does not work. Thought it was strange and logged into my account on CW website to see if there was anything amiss... there was. It said this account was now disconnected. Strange I thought, but what the hell, this could be my opportunity for a new phone. So I've left it as it is, until today when I got my invoice through my emails saying that the account is now disconnected and the balance on the bill is now due (a measly 0.21p).
What now? Have they messed up somewhere along the line and I've slipped through the net with a brand new phone, albeit a sh*te one? I'm certainly not going to call them to advise them of the situation, but if they've disconnected my account am I within my rights to cancel the DD? (Don't actually know yet whether they will bill me again for next month).
Any advice greatly appreciated.
(Sorry for the very long first post)