When today I tried to upgrade my O2 phone at the end of a contract, I was told that my 12 month contract could only be upgraded to an 18 month contract due to the way 02 now structures its pricing. Apparantly, 18 month deals work out cheaper for its customers. Also they would not honour my exisitng deal of £35p/m with a £15 discount when I requested upgrade to the new Sony Ericsson C905. So, I requested my PAC code, had it sent (my hope was that the threat of leaving was sufficient for 02 to meet my simple request!!...wrong!!) and so looked around. I didn't want to leave 02 as it had always worked out well, but I needed something akin to my current deal, and the best they could offer was a £31p/m deal on 18months. So,,,,
I walked into Phones4U, explained what I wanted and the guy couldn't work quick enough to give me what I wanted. I had always been very sceptical of firms like this, The Link and Carphone Warehouse. I left 30 minutes later totally flabergasted at how helpful they were and with what I wanted. I think that in this day and age of folk being difficult at every turn, this was a breath of fresh air. For interest, the store was Thurrock Lakeside Phones4U.