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1 Day old Phones 4 U Contract, how to cancel as there is no cool off period?

Dhiraj1 Avatar
5y, 8m agoPosted 5 years, 8 months ago
Basically, i went to Phones 4 u yesterday for getting a upgrade on my contract to get Xperia Play. I have been on Vodafone from 3 years and have been quite happy with them. I did want to stay with Vodafone, but Phones 4 U convinced me that Orange had a better deal.

The deal i got was the Handset for free (with 16gb of memory card instead of 8gb) for a 24 month contract with £35 a month for 1200 minutes + unlimited messages + unlimited broadband (fair usage policy).

Now until yesterday, Vodafone didnt offer me a better deal. But today they called me from the Retention team and offered me same package for £25 (as loyalty discount).

How do i cancel this contract from Phones 4 U, as there isnt a cooling off period?

PS: What really irritates me was that the Phones 4 U salesperson didnt tell me that i would still have to pay for my remaining 1 month on Vodafone and my Orange payment will also initiate from this month. This was told to me by the Vodafone person today on the phone.

Any advice guys?
Dhiraj1 Avatar
5y, 8m agoPosted 5 years, 8 months ago
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(30) Jump to unreadLocked
Comments/page:
#1
Just a thought maybe go back to phones4u shop ;)
#2
bob100
Just a thought maybe go back to phones4u shop ;)


I am planning to this afternoon, but hoping to know what people say here. I looked online and have read some horror stories about it not being able to be returnable. Some have had success...but it all varies.

Thus, asking for advice here as its a good community with many helpful members.
#3
There is no right of return on anything bought in store. Some (like M+S) have a policy of x days and we'll take it back, but not phone dealers on the whole. They can't resell a second hand phone.
#4
steve1221
There is no right of return on anything bought in store. Some (like M+S) have a policy of x days and we'll take it back, but not phone dealers on the whole. They can't resell a second hand phone.


I havent opened the phone yet though...
banned#5
doesnt matter, you have no right of return at all. Try going in and saying you have just foun out you are getting made redundant or something see if you can blag them like that
#6
colinsunderland
doesnt matter, you have no right of return at all. Try going in and saying you have just foun out you are getting made redundant or something see if you can blag them like that

Incorrect.

Phones4u announced they were bringing in a 14 day in store return policy, part of their “14 day money back guarantee”..

You'll need to state it's due to the coverage in your area though. Say the Orange reception is terrible where you live.

Print out this and take it in store, so you can prove it:
http://www.communicationsconsumerpanel.org.uk/10%2011%2010%20Mobile%20coverage%20follow%20up%20PN_FINAL.pdf

Carphone Warehouse introduced a 14-day coverage returns policy in September 2010 and Phones4u will introduce a new 14-day returns policy for coverage in 2011. Both retailers are committed to training their sales advisors to understand and explain their policies. Third party retailer policies had been confusing for consumers and sales staff alike. Contracts were based on which network a customer wanted*, and whether they were bought in-store, online or through distance selling.



Edited By: spritey on Apr 06, 2011 14:32
#7
spritey
colinsunderland
doesnt matter, you have no right of return at all. Try going in and saying you have just foun out you are getting made redundant or something see if you can blag them like that


Incorrect.

Phones4u announced they were bringing in a 14 day in store return policy, part of their “14 day money back guarantee”..

You'll need to state it's due to the coverage in your area though. Say the Orange reception is terrible where you live.

Print out this and take it in store, so you can prove it:

http://www.communicationsconsumerpanel.org.uk/10%2011%2010%20Mobile%20coverage%20follow%20up%20PN_FINAL.pdf


Carphone Warehouse introduced a 14-day coverage returns policy in September 2010 and Phones4u will introduce a new 14-day returns policy for coverage in 2011. Both retailers are committed to training their sales advisors to understand and explain their policies. Third party retailer policies had been confusing for consumers and sales staff alike. Contracts were based on which network a customer wanted*, and whether they were bought in-store, online or through distance selling.





So i just say that the network is terrible (inspite of it not being bad) and show them this document and they be able to cancel my contract?
#8
Dhiraj1
So i just say that the network is terrible (inspite of it not being bad) and show them this document and they be able to cancel my contract?

Tell them you get incrediblely poor to no signal inside or surrounding your house, that you are therfore only able to use your mobile if 1-2 miles or so away from your home.

Tell them it makes it pretty useless, since you need to receive mobile calls when at home. Also that you never had this issue with Vodafone.

There is no way they can prove you're not in some "dark spot" in terms of coverage, they aren't going to send someone out to check either.

Show them the print off, ask them for your right to cancel due to network coverage.

Make sure you also tell them that roaming onto T-Mobile is no better either.

Then go out, buy me a cookie and send it to me. As payment for my advice.

Edited By: spritey on Apr 06, 2011 14:42
#9
If you're going to say the coverage is poor, then you're going have to open the phone.
If you open the phone and somehow they can prove that the coverage isn't poor, then your stuck.

Just think through your options.
#10
spritey
Dhiraj1
So i just say that the network is terrible (inspite of it not being bad) and show them this document and they be able to cancel my contract?


Tell them you get incrediblely poor to no signal inside or surrounding your house, that you are therfore only able to use your mobile if 1-2 miles or so away from your home.

Tell them it makes it pretty useless, since you need to receive mobile calls when at home. Also that you never had this issue with Vodafone.

There is no way they can prove you're not in some "dark spot" in terms of coverage, they aren't going to send someone out to check either.

Show them the print off, ask them for your right to cancel due to network coverage.

Make sure you also tell them that roaming onto T-Mobile is no better either.

Then go out, buy me a cookie and send it to me. As payment for my advice.


Mate if this works, i will parcel you a cookie for sure...as the option from Vodafone is really good. WOuld just need to call them back and say i have managed to cancel it and hopefully it be sorted (as long as they dont turn back on the thing lol).
[mod]#11
You certainly will not be able to rely on Section 10 Distance Selling Regulations 2000. Try going back in store.
#12
Opening the phone, not opening the phone. It doesn’t matter.

You only have one right to cancel when buying from in store, that is if the coverage is poor where you live. You have only 14 days in which to return it if that is the case. You MUST state it’s due to coverage as I’ve said, because that is the only thing that entitles you to return the phone within 14 days. Do not say you just changed your mind.

Take the phone out of the box (leave the screen cover on).

Put your SIM in it, then wander off into store.

That can you’ve left the phone in mint condition and you are claiming for a refund, which you have the right to do so.

As I said, take in the printed PDF. They aren’t going to argue when you present the document to them.

Edited By: spritey on Apr 06, 2011 14:53
#13
I thought you had a cooling off period of 14 days for mobile contracts where you could cancel within this period if the product/contract isn't to your liking??
#14
Thanks spritey...and all guys who have posted at present. I will be going there in an hour or so and will report back what happened.
#15
asayer
I thought you had a cooling off period of 14 days for mobile contracts where you could cancel within this period if the product/contract isn't to your liking??


There's never been a cooling period for anything bought in store. Distance selling regs give you 7 days if you buy over the phone or online.
But that's to ensure you get the right make, model colour. It not there to let you have a free trail. You are supposed to do your research before you buy
#16
steve1221
asayer
I thought you had a cooling off period of 14 days for mobile contracts where you could cancel within this period if the product/contract isn't to your liking??


There's never been a cooling period for anything bought in store. Distance selling regs give you 7 days if you buy over the phone or online.
But that's to ensure you get the right make, model colour. It not there to let you have a free trail. You are supposed to do your research before you buy



Hmmm ok maybe this is true, I was only questioning myself not giving an answer to the OP. Rest assured Steve, I would never buy anything and then think I could return it after use just because ' I didn't like it'

EDIT: I only made the above comment because I changed my contract recently, saying that it was over the phone so think it was because of the DS regs.


Edited By: asayer on Apr 06, 2011 15:21
[mod]#17
asayer
I thought you had a cooling off period of 14 days for mobile contracts where you could cancel within this period if the product/contract isn't to your liking??


By law? Sometimes the service provider might allow it...
#18
asayer
steve1221
asayer
I thought you had a cooling off period of 14 days for mobile contracts where you could cancel within this period if the product/contract isn't to your liking??


There's never been a cooling period for anything bought in store. Distance selling regs give you 7 days if you buy over the phone or online.
But that's to ensure you get the right make, model colour. It not there to let you have a free trail. You are supposed to do your research before you buy



Hmmm ok maybe this is true, I was only questioning myself not giving an answer to the OP. Rest assured Steve, I would never buy anything and then think I could return it after use just because ' I didn't like it'


I wasn't for moment implying you would, mate.
#19
steve1221
asayer
steve1221
asayer
I thought you had a cooling off period of 14 days for mobile contracts where you could cancel within this period if the product/contract isn't to your liking??


There's never been a cooling period for anything bought in store. Distance selling regs give you 7 days if you buy over the phone or online.
But that's to ensure you get the right make, model colour. It not there to let you have a free trail. You are supposed to do your research before you buy



Hmmm ok maybe this is true, I was only questioning myself not giving an answer to the OP. Rest assured Steve, I would never buy anything and then think I could return it after use just because ' I didn't like it'


I wasn't for moment implying you would, mate.


No sorry, think my reply came across wrong :D
#20
I better get a treat for this!
#21
asayer
[quote=steve1221] [quote=asayer] [quote=steve1221] [quote=asayer]

No sorry, think my reply came across wrong :D


No it didn't, my fault my smiley didn't display for some reason !!
#22
spritey
I better get a treat for this!


Spritey i will be messaging u for cookie delivery if this gets sorted ;)
#23
Please note that the operators and retailers whose cancellation policies apply only to coverage
problems will often require proof of coverage problems before terminating a contract, in order to
ensure that the return is legitimate. This usually means that the operator will analyse the
customer’s usage patterns to see if they have been having trouble making or keeping a connection.


Even so has phones 4 u actually started this as sometime in 2011 might not have happened yet


With you just having taken out this contract there will be little data to analyze though so you might as well try this route and say you're not happy that you cannot make calls .. The lifetime timer will be a giveaway as well.

Edited By: dontasciime on Apr 06, 2011 15:46
banned#24
There should be a 14 day cooling off period ( got from phones 4 u )

As a few years back i got a samsung slide up phone the thin one with the flat keypad

Didnt get on with it at all and got a disconnect reconnect with the sony ericsson k800i

it should state in the terms that you can return and cancel the contract within the first 14 days


its the same with the 3 sim only deal i recently got - 14 day cooling off period if you wish to cancel the contract


Edited By: dj_urban on Apr 06, 2011 16:18
#25
No there is definately not a cooling period from instore phones4u contract. However, i called vodafone retention team before doing the spritey' suggestion and the person totally wasnt believing the deal i was offered in morning.

He initia..y said that it must be a prank call but upon my insistence,checked his logs and said sorry u did recieve a call from us. But the notes didnt specify the offer.

He told me that vodafone doesnt even have the phone in stock and minimum way of preordering that phone is by the £35 contract. He was adamant there was no way anyone can offer it any cheaper for a £500 4-day old released mobile.
Seems like the morning retention team guy was just ****...

So all my looking around was in waste as i am gonna just stick with phones4u. Thanks spritey but i cant try that tactic now but hopefully this info is helpful for someone who might get into similar situation.
#26
I kind of got stuck in the same situation
Took out a contract with phones4u went in for a 3 contract got declined and was talked into a vodafone sim and at the time (with my dad) signed the contract without looking over and didnt know that the 14day return doesnt apply instores and went back almost 4-5 times since the 1st day to get it returned and was told that there is no chance to get it returned and read the terms and said 14day applies, as you said on no network coverage and even talked to vodafone services and they accepted a test call and verified that wasnt getting a signal at work (for where I got the phone) and wrote down as well and told me to go to phones4u and they should sort it out. went back in with the ref number and supervisor who verified and store manager called up P4U and said that there are no notes and that we cant do anything about it, today is the today (thursday) is now the 14th and last day that I can do anything and need to get my phone returned badly, as my dad was in a hurry and signed thinking he heard 25 when it was actually 35.
btw this was a new contract for BB Bold 9780. any help would be appreciated since I only have till 5pm thursday to sort it out. Thanks!
banned 1 Like #27
If you think this is bad, then try getting a phone from the network 3 over the phone or online. They say you have 7 days to change ur mind, but if you switch on the phone or make a single phone call, you wave your right to return the phone for any reason. I mean, how the hell are you supposed to know what the call clarity, signal strength is like if you cant make a phone call to test. Complete nonsense tbh, especially for something thats going to tie you down for 2 whole years and likely to cost you hundreds of pounds. Almost makes you want to fake ur own death and send them a death certificate.
#28
Can you not read the advice in this thread from spritey then?

rehangohar77
I kind of got stuck in the same situation
Took out a contract with phones4u went in for a 3 contract got declined and was talked into a vodafone sim and at the time (with my dad) signed the contract without looking over and didnt know that the 14day return doesnt apply instores and went back almost 4-5 times since the 1st day to get it returned and was told that there is no chance to get it returned and read the terms and said 14day applies, as you said on no network coverage and even talked to vodafone services and they accepted a test call and verified that wasnt getting a signal at work (for where I got the phone) and wrote down as well and told me to go to phones4u and they should sort it out. went back in with the ref number and supervisor who verified and store manager called up P4U and said that there are no notes and that we cant do anything about it, today is the today (thursday) is now the 14th and last day that I can do anything and need to get my phone returned badly, as my dad was in a hurry and signed thinking he heard 25 when it was actually 35.
btw this was a new contract for BB Bold 9780. any help would be appreciated since I only have till 5pm thursday to sort it out. Thanks!
#29
dh058977
Can you not read the advice in this thread from spritey then?

[

problem is they are using a system to check their network covereage, even if I show them the letter, they pull up the coverage postcode check up on their computer and say that your home address is covered, whereas I'm not getting coverage at my home address and especially at my work address and the manager said we cant do anything about your work, why do they expect me to sit at home all day to make work related calls??

I talked to a nice lady in the relations department and she understood what I was going through over at Vodafone and said she put in a note on file for them to accept the cancellation she told me just walk in P4U and they should cancel it now, but they still dont want to cancel it, "unfortunately I just talk to my head office and they said that there is no note for poor coverage on your account so we cant do anything about that" I then proceeded to call the number to the Vodafone relations dept that P4U head office gave and I spoke to a guy who said there is a note and asked to speak to the P4U manager to sort it out and he refused to talk to him, he said that I'm not talking to them, you talk to them its nothing under my control, even if they tell me to cancel it, I cant cancel it you have to speak to our head office for cancellations" I mean what the hell, he told me 3 days ago that I cant do anything and I asked if I could speak to someone higher and he gave me their head office number saying that call them and they will re-affirm exactly what I'm saying and when I called they said yeah just call Vodafone at this number and they should be able to sort you out and if they accept we will accept everything went through but the manager wont accept any cancellation, he told me you're stuck with it there is nothing you can do. I have 1 more day to make any calls needed and sort it out but I'm sick of going around in circles esp the worst time to take a 14day return policy when most offices were closed during the holiday weekends for the past 2 weeks.
#30
Just go in, say you are going to make an official complaint against the manager, get his name and employee ID, phone the head office in front of him, make sure he can hear, if he walks away be loud and explain your situation the the relations department, he will crap his pants.

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