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100% feedback - what a laugh!

Predikuesi Avatar
8y, 6m agoPosted 8 years, 6 months ago
Up until a few days ago I had 100% feedback on eBay, but because someone a year ago mistakenly pressed neutral, according to the new order of things, I now have 99.2%. This is absolutely daft. Bang goes worrying about keeping up 100%!
Predikuesi Avatar
8y, 6m agoPosted 8 years, 6 months ago
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Comments/page:
#1
It really is a load of **** counting neutrals as downers :(
#2
Cry?













(or PM the guy who sent you nurtual feedback and get him to tell ebay it was meant to be positive.)(Long shot)
#3
emasu
It really is a load of **** counting neutrals as downers :(


inappropriate language, 1 day ban issued.

:thumbsup:
#4
[quote=black gerbil1;2120839PM the guy who sent you nurtual feedback and get him to tell ebay it was meant to be positive.)(Long shot)[/quote]

Too much bother - I'll have to live with it. At least my buyers can see that it was only a neutral!
#5
DudeyGeeza;2120850
inappropriate language, 1 day ban issued.

:thumbsup:


Oh! I thought the **** meant cake
#6
jellybaby22
I cant believe as a seller you can only leave positive....so what if the buyer doesnt pay..they can leave you negative and you cant warn others.....I mean honestly who thought this up....what were they drinking at the time?? I have totally had it with ebay.....


I agree entirely - what a crazy system by a bunch of monopolising eejits! (can I say that word?!)

Between that and the great Paypal swindle I am sick to death of trying to sell anything on fleabay and given that the number of scamming sellers seems to be increasing exponentially I'm sick of trying to buy on there too!

Looks like the FS/FT board on here will only get busier and busier....
#7
look at it from the other side. i bought a keyboard for £15 from a power seller. it showed as instock. 2 weeks later still no sign of said keyboard so i email them. its ignored. i then telephone them. am informed they don't have the item, won't have it for at least a month, they then offer me an upgraded keyboard for £25. i ask when i can get this one, they say they should have it within a fortnight. i refused. was then offered a refund but that it would take a month or so to process. so i lodged a dispute against them. i also contacted their local trading standards officer who informed me that they;d had loads of similar complaints. the seller responded by giving me negative feedback. so where's the justice in that? IMHO sellers should only be able to give negative feedback for non-payment. nothing else. my sole job as a buyer is to pay. once i've done that then as far as i'm concerned i should get positive feedback.
#8
you think thats bad i was rushing to list items for sale during there 10p listing day and even though i had 100 percent feddback becausei didnt include the barcode in 1 of the listings just a picture and description they suspended my account didnt even ask for the barcodes i printed 10 reinstatement forms filled them out faxed them each time i send a fax they send me an email asking me why i havent sent them the fax but each time its 30 mins after ive faxed it
#9
They now only count feedback from the last 12 months, so as soon as the neutral feedback is a year old, you'll go back to 100%! (Still don't agree with the changes):x:x:x
banned#10
chrysha
They now only count feedback from the last 12 months, so as soon as the neutral feedback is a year old, you'll go back to 100%! (Still don't agree with the changes):x:x:x


phew! I just checked and I still have 100%

GO EBAY!
banned#11
wolf359
look at it from the other side. i bought a keyboard for £15 from a power seller. it showed as instock. 2 weeks later still no sign of said keyboard so i email them. its ignored. i then telephone them. am informed they don't have the item, won't have it for at least a month, they then offer me an upgraded keyboard for £25. i ask when i can get this one, they say they should have it within a fortnight. i refused. was then offered a refund but that it would take a month or so to process. so i lodged a dispute against them. i also contacted their local trading standards officer who informed me that they;d had loads of similar complaints. the seller responded by giving me negative feedback. so where's the justice in that? IMHO sellers should only be able to give negative feedback for non-payment. nothing else. my sole job as a buyer is to pay. once i've done that then as far as i'm concerned i should get positive feedback.


so if you decide after you get your stuff to do a chargeback then you should get a positive for that?
if you decide to say the item was broken, then send back your old broken one, keeping the new one - you should get a positive for that?
if you decide to tell the seller if he doesn't give you a 25% refund you will leave him a neg, you should get a positive for that?

There are LOADS of reasons why a buyer deserves a neg after payment. Just because you personally don't do things like that, doesn't mean others don't.

I'll bet you don't sell much on ebay?
#12
wolf359
look at it from the other side. i bought a keyboard for £15 from a power seller. it showed as instock. 2 weeks later still no sign of said keyboard so i email them. its ignored. i then telephone them. am informed they don't have the item, won't have it for at least a month, they then offer me an upgraded keyboard for £25. i ask when i can get this one, they say they should have it within a fortnight. i refused. was then offered a refund but that it would take a month or so to process. so i lodged a dispute against them. i also contacted their local trading standards officer who informed me that they;d had loads of similar complaints. the seller responded by giving me negative feedback. so where's the justice in that? IMHO sellers should only be able to give negative feedback for non-payment. nothing else. my sole job as a buyer is to pay. once i've done that then as far as i'm concerned i should get positive feedback.


agreed whole heartedly


colinsunderland
so if you decide after you get your stuff to do a chargeback then you should get a positive for that?
if you decide to say the item was broken, then send back your old broken one, keeping the new one - you should get a positive for that?
if you decide to tell the seller if he doesn't give you a 25% refund you will leave him a neg, you should get a positive for that?

There are LOADS of reasons why a buyer deserves a neg after payment. Just because you personally don't do things like that, doesn't mean others don't.

I'll bet you don't sell much on ebay?


Then that is fraud and the buyer should be banned and reported to the police and as you are paying ebay to sell your items maybe you should form a union to put pressure on.
no one will ever refuses to sell to a buyer with neg feedback anyway
it is more often used in a retaliatory fashion to dissuade people from claiming their rights and as an honest ebay seller, do you want your name blackened by that type of trader
banned#13
maddogb
Then that is fraud and the buyer should be banned and reported to the police and as you are paying ebay to sell your items maybe you should form a union to put pressure on.

I hardly think the police are going to go round for a £10 item - in fact you would be lucky to get them interested if the item was £1000, usually they tell you its a civil matter and take them to court.

no one will ever refuses to sell to a buyer with neg feedback anyway
it is more often used in a retaliatory fashion to dissuade people from claiming their rights and as an honest ebay seller, do you want your name blackened by that type of trader


I disagree, a small minority of sellers use feedback in that way, just as its a minorrity of buyers who abuse it.

As for no one ever refuses to sell to a buyer with negs, probably not, however, if you get a buyer saying he hasn't recieved an item, and you check his feedback and he has 5 negs for the same thing, I think that would sway the way you dealt with them. Or let you have the chance to send recorded/special if you see them before you send.
If your buyer had 5 negs for doing a chargeback a week after dispatch, you at least know to refund the paypal payment and ask for money by cheque/cash or whatever.
banned#14
well I've got 100% feedback now jumped from 96% :) go ebay!
#15
chrysha;2121877
They now only count feedback from the last 12 months, so as soon as the neutral feedback is a year old, you'll go back to 100%! (Still don't agree with the changes):x:x:x

Thanks for this. I'll await the 24th June with much anticipation.
#16
colinsunderland
so if you decide after you get your stuff to do a chargeback then you should get a positive for that?
if you decide to say the item was broken, then send back your old broken one, keeping the new one - you should get a positive for that?
if you decide to tell the seller if he doesn't give you a 25% refund you will leave him a neg, you should get a positive for that?

There are LOADS of reasons why a buyer deserves a neg after payment. Just because you personally don't do things like that, doesn't mean others don't.

I'll bet you don't sell much on ebay?

i'm sorry you've been burned in the past, welcome to the real world. traders have had those problems since the first caveman swapped a flint axe for a woman,but just because some buyers in the past behave like that doesn't mean they all will. you're tarring everybody with the same brush. my part of the contract is simply to pay. end of story. sure there are buyers out there who will screw you over, want to learn something new? there are sellers out there that do the same.

if you get screwed over then use the respond to feedback (or whatever its called) section to warn other sellers. whether you like it or not sellers (as well as some buyers apparently) use feedback as a weapon. the power seller i had a bad experience with contacted me and told me that they'd posted the bad feedback and as long as i was prepared to remove mine they'd remove theirs. i declined so that the feedback system could be used by other buyers so they would be warned of the tactics used by the seller.
banned#17
wolf359
i'm sorry you've been burned in the past, welcome to the real world. traders have had those problems since the first caveman swapped a flint axe for a woman,but just because some buyers in the past behave like that doesn't mean they all will. you're tarring everybody with the same brush. my part of the contract is simply to pay. end of story. sure there are buyers out there who will screw you over, want to learn something new? there are sellers out there that do the same.

if you get screwed over then use the respond to feedback (or whatever its called) section to warn other sellers. whether you like it or not sellers (as well as some buyers apparently) use feedback as a weapon. the power seller i had a bad experience with contacted me and told me that they'd posted the bad feedback and as long as i was prepared to remove mine they'd remove theirs. i declined so that the feedback system could be used by other buyers so they would be warned of the tactics used by the seller.


I don't actually understand what you are saying by that?
If its that not all buyers are dodgy, then fair enough, but to the same extent not all sellers use feedback as blackmail.
I have never been 'burned' on ebay (well apart from a few NPB), as I'm careful, but they are situations you see every day on the ebay forums.

You implied as long as a buyer paid then positive should be left, I responded with a few reasons why maybe a positive shouldn't be left, I don't see anything you have written above that contradicts that.

The difference now of course is that, if a buyer screws you over you cannot leave a neg or warn others.
#18
didn't know off this change. Im down from 100% to 98.8%. (however i've got 240 feedback (301 all in all))...

i have 1 neutral feedback.

How do they work it out now? Is that percentage of my selling feedback im guessing.
#19
colinsunderland
I don't actually understand what you are saying by that?
If its that not all buyers are dodgy, then fair enough, but to the same extent not all sellers use feedback as blackmail.
I have never been 'burned' on ebay (well apart from a few NPB), as I'm careful, but they are situations you see every day on the ebay forums.

You implied as long as a buyer paid then positive should be left, I responded with a few reasons why maybe a positive shouldn't be left, I don't see anything you have written above that contradicts that.

The difference now of course is that, if a buyer screws you over you cannot leave a neg or warn others.


none of the reasons you gave should prevent you giving a buyer a positive before you send the goods out.

so if you decide after you get your stuff to do a chargeback then you should get a positive for that?

sending the goods out using a signed for service should prevent this

if you decide to say the item was broken, then send back your old broken one, keeping the new one - you should get a positive for that?
fraud, inform the police, if you have enough evidence they will act. just this week my local paper had an article of a local person being convicted of fraud on ebay

if you decide to tell the seller if he doesn't give you a 25% refund you will leave him a neg, you should get a positive for that?

you can respond to the feedback informing others of this.

whether you like it or not the law in this country is there to protect buyers and not sellers, should ebay be any different to say amazon or play etc. as far as the law is concerned my part of the contract ends when i pay. whats to stop someone buying something from play and then claiming it never arrived. nothing. play know it but also know there's nothing they can do about it. things DO get lost in the post.
if i buy something on ebay and it never arrives because postman pat liked the look of it should i suffer a negative?
if something like that happened and the seller had no proof of delivery then why should he be able to imply that i simply lied about not receiving it. he has to take the feedback hit and try to recover costs from the courier.
banned#20
wolf359
none of the reasons you gave should prevent you giving a buyer a positive before you send the goods out.


I disagree, all the reasons deserve a neg

sending the goods out using a signed for service should prevent this


And when the postman rips the rd sticker off the envelope because he can't be bothered to knock and wait for a sig, how does that protect the seller.
On cheap items rd negates the cost.
There are plenty of cases where a buyer has given a positive then charged back.

fraud, inform the police, if you have enough evidence they will act. just this week my local paper had an article of a local person being convicted of fraud on ebay


I'll bet it wasn't for a £10 item? Do you have a link to the article? It is EXTREMELY hard to get the police to act in clear cases of fraud, let alone for small amounts of money, look at the musthave thread where the police didn't care, even though 100's of people had been ripped off for £100 each. If you mention ebay to the police they don't wnat to know.

you can respond to the feedback informing others of this.


but most people seeing 100% positive won't read the feedback, why should they, they have no negs or neutrals, why would check feedback?

if i buy something on ebay and it never arrives because postman pat liked the look of it should i suffer a negative?
if something like that happened and the seller had no proof of delivery then why should he be able to imply that i simply lied about not receiving it. he has to take the feedback hit and try to recover costs from the courier.


If you decide to rip a seller off, why should you get a positive feedback for it?

What about non paying bidders? Why shouldn't they get a neg?
What about auction wreckers? What about feedback wreckers?
#21
It's ridiculous and I can't believe any one is arguing that it makes sense and is right, sellers screw over buyers all the time, buyers screw over sellers all the time, buyers hold feedback hostage, sellers hold feedback hostage....you get bad sellers and bad buyers and therefore feedback should be for all - taking it away from one group, either the sellers or the buyers, is unfair and skews things completely to the other sides favour.
#22
Starlet
It's ridiculous and I can't believe any one is arguing that it makes sense and is right, sellers screw over buyers all the time, buyers screw over sellers all the time, buyers hold feedback hostage, sellers hold feedback hostage....you get bad sellers and bad buyers and therefore feedback should be for all - taking it away from one group, either the sellers or the buyers, is unfair and skews things completely to the other sides favour.


Exactly ! Ebay have totally forgot what made them great and now only trade on their monopoly.

Would be laughable but for the fact that it was ordinary hard working people who made Ebay great.

Shame on the Ebay hierarchy :x:x:x
#23
colinsunderland
I disagree, all the reasons deserve a neg

read what i posted, i said none of those prevent a positive before you send the goods. all of your reasons are after posting.



And when the postman rips the rd sticker off the envelope because he can't be bothered to knock and wait for a sig, how does that protect the seller.
On cheap items rd negates the cost.
There are plenty of cases where a buyer has given a positive then charged back.
in which case you take up the non-delivery with RM. you should always factor in RD costs or take the risk yourself, your choice. and as for charging back after a positive, thats no different than charging back after you've given them a positive and so is not relevant to this discussion. most sellers who only give a positive after they've rec'd a positive will give feedback as soon as its rec'd so its no differerence


I'll bet it wasn't for a £10 item? Do you have a link to the article? It is EXTREMELY hard to get the police to act in clear cases of fraud, let alone for small amounts of money, look at the must have thread where the police didn't care, even though 100's of people had been ripped off for £100 each. If you mention ebay to the police they don't wnat to know.
it was for items of less than a tenner. shirts that went for about £7 IIRC and turned out to be fakes. TS called in the police. it was the local rag so i doubt its on the web.



but most people seeing 100% positive won't read the feedback, why should they, they have no negs or neutrals, why would check feedback?

i always check because the seller might never have sold on ebay before only bought, plus i like to see if people say the goods are delivered quickly as it gives some idea of reliability



If you decide to rip a seller off, why should you get a positive feedback for it?

because you CANNOT prove he/she ripped you off. you may KNOW it but proving it is another matter

What about non paying bidders? Why shouldn't they get a neg?

remember i said give feedback AFTER they've paid

What about auction wreckers? What about feedback wreckers?

so you want to punish everybody because a small minority abuse the system?

look i agree the system isn't perfect, but the old one clearly wasn't either. the seller obviously needs to have some method of giving neg feedback but he can do so, its just that the neg can only be a comment and not a score.

when i buy from ebay i'm taking a risk. some part of the risk is reduced by the chargeback feature but not all of it. when you sell on ebay (or anywhere else for that matter) you're taking a risk. but feedback should not be used as a revenge tool because you can never, ever prove that the item you so carefully packed and posted really was delivered. can you?
banned#24
read what i posted, i said none of those prevent a positive before you send the goods. all of your reasons are after posting.


But my point is, why leave any feedback before the deal is complete? You keep insisting fb should be left as soon as you pay, I'm trying to say there are many reasons why it shouldn't. Plenty of things can go wrong after posting. Feedback is supposed to be an honest evaluation of the whole transaction, recieving payment is not the end of the transaction, so you shouldn't really be leaving feedback before it is complete anyway.

it was for items of less than a tenner. shirts that went for about £7 IIRC and turned out to be fakes. TS called in the police. it was the local rag so i doubt its on the web.


So it was a criminal offence, under the trademarks act, that trading standards reported to the police?
Thats completely different to someone doing a chargeback after recieving the item, as I'm sure you are aware.

I never said fb should be used for revenge, and only a minority of sellers use it like that. Why should the honest sellers be penalised for a minority?

How much selling do you do on ebay?

FWIW, on my main business account I don't have (or have left) a single neg or neutral, and due to the way I run it, and the items I sell, I have only had a couple of buyers moan, which both times was down to RM not me. But that doesn't mean in the future i won't want to leave neg
#25
Like the OP, my feedback has gone from 100% positive to 99.5% because someone left me a neutral comment months ago.

What's most annoying about this is that the comment said "Took several days to arrive but it was Royal Mails fault".

In other words, I posted the item in a timely fashion as usual, but because Royal Mail messed up, he left ME neutral feedback ! Bah...

Anyway, this new feedback rule is ridiculous.

Surely the perfect solution would be to get rid of the whole "positive, negative, neutral" system.

Simply allow people (both buyers and sellers) to leave whatever comment they like without it being tied to one of those 3 categories.

That would force people to actually read the comments rather than make decisions based on a percentage score.

That would work for me and it would be fair, but I guess that far too many Ebayers wouldn't like the idea of actually having to "read stuff"....

Am I being too cynical (regarding the "read stuff" comment) ?
#26
because when you sell to somebody you are both entering into a contract. the buyers part of the contract is purely to pay the purchase price and nothing else. so once his part of the contract is fulfilled you should leave feedback to this effect. the sellers part of the cotract is to ensure that the goods are delivered in the as described condition, in the allotted time period.

anything else is secondary to the contract.

as for the local incident then in this case yes it was a trademarks act offence. but there are numerous cases of ebay sellers being prosecuted for non delivery which is exactly the same criminal offence as charging back after receiving the goods. the problem is, as mentioned above, how can you prove that they've commited an offence. strictly speaking if you post bad feedback saying that they did a chargeback after receiving the goods then you've committed libel. unless you have proof that would stand up in court that what you've said is true (and that isn't enough in some cases) then you're guilty of libel. the burden of proof is on the seller.

as for a minority of sellers using FB for revenge i'd completley disagree there. the number is growing fast.

i'd guess we're just going to have to agree to disagree but at least we've had an interesting discussion without resorting to flaming, and for that i thank you. :) as a moderator on other fora i know how rare that is these days

edited for typo and to agree with martin_909
banned#27
wolf359
because when you sell to somebody you are both entering into a contract. the buyers part of the contract is purely to pay the purchase price and nothing else. so once his part of the contract is fulfilled you should leave feedback to this effect. the sellers part of the cotract is to ensure that the goods are delivered in the as described condition, in the allotted time period.

anything else is secondary to the contract.


well firstly, I don't think it has been proved that 'winning' an auction on ebay constitutes a contract (regardless of what ebay might say), but even if it does, the feedback isn't just for one part of the 'contract' being fullfilled. Ebay even state

When should I leave feedback?

You have 60 days in which to leave feedback from the date on which the listing ended or the buyer clicked Buy It Now. You should wait until the transaction is complete before leaving feedback, i.e. after the seller has received payment and the buyer has received the item.


http://pages.ebay.co.uk/help/feedback/questions/leaving-feedback.html

as for the local incident then in this case yes it was a trademarks act offence. but there are numerous cases of ebay sellers being prosecuted for non delivery which is exactly the same criminal offence as charging back after receiving the goods.


bet you can't find one, unless it involved at least a couple of thousand quid. heres one. Note, although when I flicked through it (and i'm not exactly sure if the author is the person I'm thinking of), it doesn't mention this, the police didn't want anything to do with it until a member of the public had done their job and gathered a load of evidence.

as for a minority of sellers using FB for revenge i'd completley disagree there. the number is growing fast.


as is the number of dodgy buyers

i'd guess we're just going to have to agree to disagree but at least we've had an interesting discussion without resorting to flaming, and for that i thank you. :) as a moderator on other fora i know how rare that is these days


Agreed...or should that be disagreed :p

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