15 year old needs help - again. - HotUKDeals
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15 year old needs help - again.

Mufcfanbiz Avatar
5y, 11m agoPosted 5 years, 11 months ago
Xbox will NOT connect to XBL.

It gives me some BULL error message saying "Can't sign in. A problem occurred while trying to sign in"

I've reset my router - opened all ports + I've been asked to delete + recover my gamertag? It won't let me do that whilst not connected to XBL.

Help again? ;)
Mufcfanbiz Avatar
5y, 11m agoPosted 5 years, 11 months ago
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Comments/page:
#1
Have you done the tests on the dashboard
if not go to settings/network then do the tests then tell us what that says.
to recover your gamertag i think you can just delete the profile and redo it and it will give you the option there
#2
my daughters bf couldn't get his xbox online changed the cables over with the computer and they then both worked fine dont know why maybe dirty connections.
#3
Yeah, tests on dashboard have been done, the quote in the original post, is what it gives me - I've been told to leave it for a while. :/

Changed cables and everything!:(
#4
the tests on the dashboard tell you the specific error though,
either ports or gateway etc...
is your xbox picking up a IP address from the router ,might sound daft but is your router actually connected to the internet check your routers settings
try creating a brand new gamertag and see if that connects to xbox live

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