Hi, have a bit of a problem with my dad's new laptop and wondered if anybody could help me....(its a bit long, sorry :) )
Ok so it's probably something and nothing but I'm not very technical. Basically, since buying the laptop, an Acer Aspire 5520, he's been connected to the internet using wifi (virgin media), via a NETGEAR router. My sister has also been connected to the internet using the router but with an ethernet cable as her computer does not have wifi.
About 10 days ago, the internet stopped working on the laptop. A few days later it stopped working on the computer. They have since plugged the ethernet cable directly into the modem,(for the computer) and this is working fine. The laptop however will not work on the internet using this method. My initial thought was perhaps the router is not working properly? But it says that the signal and connection etc are excellent? :S
When I try to open the homepage it says: " windows cannot find host name "www.msn.com" using DNS." I try loading another page, which loads up as address invalid and in the address bar says "http://"
My dad has rang VM who says its a fault with the laptop, network adapter? I went into device manager which said that all devices were working properly. Surely it would show there if a driver was corrupt?
Today I restored the laptop back to factory settings to see if this would resolve the problem, but it hasn't.
On diagnosing network problems (i think thats what it is) it says "the network adapter "wireless network connection" is not connected" but it is........i think?
Don't really want to have to ring VM again to pay 25p a min to talk to somebody else who sounds like they have less of an idea what they are doing than what I have....so would really appreciate any help anybody can give me!!!