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3 mobile Galaxy Nexus return - distance selling regulations?

james_lfcjames_lfc

Hi

I was wondering if anyone had any experience of returning a phone to 3? I am considering getting the Nexus on the one plan but if I don't like the phone I would like to know if it can be returned?

Maybe even under the distance selling regs?

Cheers
James

All Comments (34)

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1
    dimebars
    As soon as you turn it on the DSRs dont apply
    james_lfc
    dimebars
    As soon as you turn it on the DSRs dont apply


    really? :|

    So how am I suppose to know whether I am suited to the phone or not?
    dimebars
    That's not the point of the regs. It's not some sort of 'try before you buy' scheme
    dimebars
    Tell you what. You order the phone, stick your sim in and activate it. Then call 3 and tell them you want to return it.

    Come back then and tell me what they say
    dimebars
    Have you even bothered reading 3's website?

    http://www.three.co.uk/Support/Device_support/Returns
    winifer
    james_lfc
    dimebars
    As soon as you turn it on the DSRs dont apply


    really? :|

    So how am I suppose to know whether I am suited to the phone or not?


    Go to a shop and try it out? most phone shops will have phones you can try
    jah128
    dimebars
    As soon as you turn it on the DSRs dont apply


    dimebars
    That's not the point of the regs. It's not some sort of 'try before you buy' scheme


    What do you base this on? DSR's do not require a reason for cancelling an order in the cooling off period. There are exceptions - so best not use the supplied SIM and keep the phone as-new as is possible, but you should be able to return it.
    james_lfc
    I have read the 3 website but i just think it is a a bit **** that it can't be used at all, i was wondering if anyone on here had used the phone on WiFi before and then was still able to return it

    and I could go the shop, but you just get harassed by the pushy 3 staff, so I was hoping to test it and use it properly at home instead
    james_lfc
    jah128
    dimebars
    As soon as you turn it on the DSRs dont apply


    dimebars
    That's not the point of the regs. It's not some sort of 'try before you buy' scheme


    What do you base this on? DSR's do not require a reason for cancelling an order in the cooling off period. There are exceptions - so best not use the supplied SIM and keep the phone as-new as is possible, but you should be able to return it.


    Somebody finally talking sense, I am currently on 3 anyway but my sim only is about to expire, so i was considering checking this out first

    I was going to take the new contract and use the phone for a day or two with my existing sim, then if I like it i will keep and transfer my number. If i don't I would just like to return it? I would obviously do a factory reset of the phone first
    jah128
    Taking it out and about with you for a day or two might push your ability to keep it in an 'unused' state - that is going to be a risk you have to decide if you are happy to take...
    dimebars
    It's based on the fact that any items returned under DSRs should be returned in the same condition that they were received i.e. new and unused.

    It took me less than 30 seconds to find the bit on 3's website that applies to this. It's nothing to do with how good bad or indifferent their website is

    You are only looking for a way out of this if you feel that the phone isn't for you despite knowing full well (having read the website) that you can't.
    james_lfc
    jah128
    Taking it out and about with you for a day or two might push your ability to keep it in an 'unused' state - that is going to be a risk you have to decide if you are happy to take...


    I probably won't do just in case, but I will be using it around the house to see what the signal is like on the phone and to test it on wifi

    Do you think this would be okay?
    q44q
    dimebars
    Tell you what. You order the phone, stick your sim in and activate it. Then call 3 and tell them you want to return it.
    Come back then and tell me what they say


    sent back 3 phones to them no problem at all 2 had issues the last 1 told them i just did not like i had them all up and running so you have it completely wrong mate YES you can return a phone to 3 100%
    i used the last 1 for over a day and they was fine


    Edited By: q44q on Nov 30, 2011 14:53
    dimebars
    Doesn't matter what sim you put in it. You use it, you pay for it
    ajns23
    dimebars
    Tell you what. You order the phone, stick your sim in and activate it. Then call 3 and tell them you want to return it.

    Come back then and tell me what they say


    I have weak 3g signal in my area. 3 cancelled my contact straight away for me. no question asked and i returned the phone :) ( i even used the phone )

    Edited By: ajns23 on Nov 30, 2011 14:52
    james_lfc
    dimebars
    It's based on the fact that any items returned under DSRs should be returned in the same condition that they were received i.e. new and unused.

    It took me less than 30 seconds to find the bit on 3's website that applies to this. It's nothing to do with how good bad or indifferent their website is

    You are only looking for a way out of this if you feel that the phone isn't for you despite knowing full well (having read the website) that you can't.


    yeah you're right, as always. thanks.
    smashed
    Of course you can cancel...you may need to be a bit assertive if 3 try to argue with you tho.

    http://www.oft.gov.uk/shared_oft/business_leaflets/general/oft698.pdf
    How do the cancellation provisions apply to linked
    contracts for goods and services, for example a mobile
    phone and an associated airtime contract, or a modem
    and broadband service?
    3.30 There are normally two contracts in such situations – one for goods
    (the mobile phone or modem, for example) and the other for a
    service (such as the airtime or internet connection).
    3.31 In both cases the cancellation period starts when the contract is
    made. The time limits for cancellation of the goods and service
    contracts are explained at paragraph 3.22. With these types of
    contract it is possible to have cancellation periods running at different
    times and for the service contract to remain cancellable after the
    goods have been provided.

    ----

    Cancellation rights (Regulation 10)
    What cancellation rights do consumers have?
    3.22 The stage at which you provide your consumers with the required
    written information (see paragraph 3.10) will affect when the
    cancellation period ends.
    .
    .
    .
    For goods:
    n provided you give your consumer the required written information
    no later than the time the goods are delivered, their cancellation
    rights end seven working days after the day on which they
    received the goods
    .
    .
    .
    For services:
    n if you give your consumer the required written information on or
    before the day the contract is concluded, their cancellation
    rights will last for seven working days, counting from the day after
    the contract was concluded, or
    dimebars
    Qaaq - sending back because of 'issues' is an entirely different case from this
    smashed
    dimebars
    It's based on the fact that any items returned under DSRs should be returned in the same condition that they were received i.e. new and unused.

    It took me less than 30 seconds to find the bit on 3's website that applies to this. It's nothing to do with how good bad or indifferent their website is

    You are only looking for a way out of this if you feel that the phone isn't for you despite knowing full well (having read the website) that you can't.


    It took me all of 30seconds...
    http://www.oft.gov.uk/shared_oft/business_leaflets/general/oft698.pdf

    Can I insist that consumers who cancel an order within the
    cancellation period return the goods as new or in their
    original packaging?
    3.58 No. Consumers are under a duty to take reasonable care of the goods
    while in their possession as discussed in paragraph 3.44. The DSRs
    allow consumers to examine goods they have ordered as they would
    in a shop. If that requires opening the packaging and trying out the
    goods then they have not breached their duty to take reasonable
    care of the goods. In these circumstances you cannot insist that
    consumers return the goods as new or in their original packaging.
    You may ask consumers to return goods with the original packaging,

    but you cannot insist on this. In the case of goods such as earrings
    that have hygiene seals, you may require consumers to exercise
    reasonable care by not removing the seals when examining them.
    dimebars
    ajns23 - again returned for an entirely different reason than this

    How can someone that's been on 3 for at least 12 months now claim weak signal?

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