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3 mobile Galaxy Nexus return - distance selling regulations?

james_lfcjames_lfc

Hi

I was wondering if anyone had any experience of returning a phone to 3? I am considering getting the Nexus on the one plan but if I don't like the phone I would like to know if it can be returned?

Maybe even under the distance selling regs?

Cheers
James

All Comments (34)

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    dimebars
    Smashed - tell me how you would examine the goods in a 3 shop. Would you be required to open the box? No.
    ajns23
    dimebars
    ajns23 - again returned for an entirely different reason than this

    How can someone that's been on 3 for at least 12 months now claim weak signal?


    If they switch off 2g in your area... youve got an our clause. they will cancel for you straight away.
    ajns23
    tbh 3 are a bang of cr** anyways. go with o2, vodafone... 14days return policy.
    dimebars
    And we aren't talking about the box.

    We are talking about using the phone and sending it back. Something which clearly contravenes 3's policy on returns.
    q44q
    q44q2 years, 11 months ago #25Show comment tools Reply
    dimebars
    Qaaq - sending back because of 'issues' is an entirely different case from this


    the last 1 told them i just did not like i had i up and running
    i used it for over a day and they was fine just kept all the bits n bobs sent it back as near as it arrived but open n used no problem at all
    and i got them to get it picked up from my home as well

    Edited By: q44q on Nov 30, 2011 15:02
    smashed
    dimebars
    And we aren't talking about the box.

    We are talking about using the phone and sending it back. Something which clearly contravenes 3's policy on returns.


    3's policy cannot override basic DSR's.

    Trust me, I have done this before with Vodafone.

    Re-read post #17...they specifically mention Mobile Phones and a contract.

    Or is it that you are correct and the Office Of Fair Trading are wrong.
    dimebars
    The DSRs are not some form of home approval scheme

    You can examine the goods yes, but using them is an entirely different matter
    smashed
    Bottom line OP..
    Yes you can try this...and yes you have the right to cancel for 7 working days starting the day after you receive the goods. Note that working days are Mon - Fri exc bank holidays. Vodafone tried to tell me that they worked weekends and that therefore I had exceeded my 7 days. They had to back down :)
    james_lfc
    smashed
    Bottom line OP..
    Yes you can try this...and yes you have the right to cancel for 7 working days starting the day after you receive the goods. Note that working days are Mon - Fri exc bank holidays. Vodafone tried to tell me that they worked weekends and that therefore I had exceeded my 7 days. They had to back down :)


    Haha, cheers mate ... I will let you know how I get on
    smashed
    One thing to note...depending on whether you think you are likely to keep the phone...
    It may be better to find a company with free delivery and free returns.
    You could then try the phone and send it back.
    You could then order the phone and service from o2, 3 etc once you are sure...

    It sounds more of a hassle but it may actually be easier than arguing with 3 etc.
    gbisthebeesknees
    I've been with 3 since July last year. Eight weeks ago the signal started dropping out occasionally. It was worse on an evening. Now it's at the point of not being good enough to speak on during the day too - it's like having a hearing impairment as the signal just cuts out and sometimes the call ends - so I'm struggling to hear what people are saying and having to ask people to repeat themselves often. I hadn't thought too much about it - thought maybe it was my iPhone 4. Then my partner got a Samsung Desire S delivered yesterday and he experienced the same thing immediately. It's not very good, is it? Phoning 3 hasn't provided any joy just yet - he wants to return the phone and they are not providing a returns address. It's important to get it sorted asap as his old mobile contract runs out in 4 days time.
    Also, there's a noticeable lack of content when you Google an enquiry such as this - are 3 sensoring web content? Call me paranoid.
    Lastly, call us something else for going with 3 again despite the issues I've been having.
    I'll keep this forum updated with what happens.
    guv
    Three DO insist you cannot return phones once you've put the sim in. I recently got into a row with them when after a couple of days the network proved to be crap.

    They tried to refuse me cancelling even though it was a sim only deal with no phone.

    Though I got it sorted, that's the gotcha in their eyes.... ie DSR isn't for you to cancel a contract. They will claim it's not the fact you used the phone - but that you had stated making calls on the sim and activated the sim and phone together.

    three are pants.
    gbisthebeesknees
    Eight weeks ago the signal started dropping out occasionally. It was worse on an evening. Now it's at the point of not being good enough to speak on during the day too - it's like having a hearing impairment as the signal just cuts out and sometimes the call ends - so I'm struggling to hear what people are saying and having to ask people to repeat themselves often. I hadn't thought too much about it - thought maybe it was my iPhone 4. Then my partner got a Samsung Desire S delivered yesterday and he experienced the same thing immediately.


    Okay - so, got some things to share. Firstly, he got a new contract with TMobile - risky, we know (to be signed up to two 2 year contracts). He decided that he was going to see this through with 3 Mobile. Then, after freaking out a little when the same thing happened with this new phone, he sat down and had a think. Eureka! He tried turning the 3G signal off on the new TMobile phone. Bingo. The problem we were both having was that 3 Mobile only operate on the 3G network. In the flat, and for about 300 yards in any direction out of the flat, it was crap (we did discuss how he could take walks when he was going to use the phone - flashback 70 years or so - we were feeling that overwhelmed and in need of a solution).

    So, he had a working phone with TMobile. But a contract for 2 years with 3 Mobile for a useless phone. Okay, not useless, we could have moved house. The thought did occur.

    The next step was to continue the battle to make 3 realise what they were doing (by not letting him out of the contract) was a) unfair, and b) illegal. So approx. £45 has been spent on phone calls to 3, consumer laws have been looked into and quoted in emails and letters (sent by recorded delivery). The response from everyone he spoke to was 'this is not possible, you cannot simply end your contract'.

    Two or three days ago he got a call from 3 to say that they were sending him a bag to send his phone back in. He asked for confirmation in writing that his contract is going to cease. He received that yesterday - and a bag for his phone. Let's just hope that they get that back safely (of course, recorded delivery).

    The crux of the legal side was that he bought the phone online. If he'd have bought this in a store it looks like it would have been much more difficult (ha!) to get out of the contract. But a cooling-off period for internet purchases is the law - I think it's seven days.

    And it's lucky that he's shockingly good at writing combined with persistent.

    I hope this helps somebody else who in dealing with any big corporation doesn't feel powerless if they have a justified and fair complaint. Be clear in what you say, write down everything that happens and make it clear that you have (but only if you have) the time and energy to see it through to court if needs be.

    And if you want to enjoy reading some lovely, unusual complaints letters, then look here. Reminds me not to take the world, or myself, so seriously.

    Anyway, it was an awful week and in hindsight the clue should have been my phone playing up that indicated there should be a bit more thought before signing so much money away.

    And re. my phone. Well, they might mend the signal?!!! I do not have the time and energy right now to take on 3 mobile. They are a force to be reckoned with.

    Lesson learnt: be careful where you spend your money.
    gbisthebeesknees
    If anyone would like to contact the head office of 3 mobile then please try the following address. This was on the back of an envelope from 3 mobile - an address my partner had asked for again and again but had been refused.

    Executive Office
    Hutchinson 3G UK Ltd
    123 St Vincent Street
    Glasgow
    G2 5EA

    Best of luck.

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