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3 red rings on xbox 360!

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We've had this Xbox 360 for about 3 1/2 years and it's already been sent away and repaired. We now have 3 red rings on it. Can it be fixed? Microsoft have said they won't fix it for free again. Does … Read More
scabbers Avatar
7y, 6m agoPosted 7 years, 6 months ago
We've had this Xbox 360 for about 3 1/2 years and it's already been sent away and repaired. We now have 3 red rings on it. Can it be fixed? Microsoft have said they won't fix it for free again. Does anyone have any idea of what is wrong? Also, how do I cancel my xbox Live subs...I pay monthly off of my Debit card. Thanks.
scabbers Avatar
7y, 6m agoPosted 7 years, 6 months ago
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#1
how much are microsoft charging you to repair it?

tried the towel trick?

EDIT: now that you found out xbox works out more expensive, just get a ps3 and enjoy your christmas =)

however if you go for a second hand xbox make sure its not a banned one because its impossible to get XBL working again........loads around since like 1m got banned recently.
#2
They said it would cost about £70 to repair it!
#3
scabbers
They said it would cost about £70 to repair it!


Tell them to do one, and tell them you will talk to trading standards.
#4
fps_d0minat0r
how much are microsoft charging you to repair it?

tried the towel trick?


Towel trick?! :w00t:
#5
fps_d0minat0r
how much are microsoft charging you to repair it?

tried the towel trick?


Pointless mate as it over 3 years old
#6
Adam2050
Tell them to do one, and tell them you will talk to trading standards.


Really? Do they have to fix it a second time (for free)?
#7
If your xbox is over 3.5 years old then MS have no obligation to fix it for free.

I had mine repaired at a computer shop for £50, guaranteed for 3 months.
About 3 months and a week later the 3 red rings came back, and I've been doing the towel trick ever since. Done it about 4 times in 4 months, and has been going strong for a few weeks now.
#8
scabbers
Really? Do they have to fix it a second time (for free)?


If they fixed it once and it failed. Sorry but that's the second bag of crap they have sold you. I would try your luck you have nothing to loose, buying a newer elite would be a money saving idea as £70 for a refurb which they will sell you is not what you want you want one that's not going to RROD on you.

Heard many people kicking up a fuse and getting a new xbox. Tell them you pay for live, and will go elsewhere in future.
#9
What IS the towel trick? We already have the hard drive so wondering whether to now get the cheapest (new) xbox 360 I can. Don't want to pay out on a machine that's already broken once before.
#10
scabbers
What IS the towel trick? We already have the hard drive so wondering whether to now get the cheapest (new) xbox 360 I can. Don't want to pay out on a machine that's already broken once before.


basically you wrap your xbox with a "towel" and it overheats it and apparently after 30 mins, when you restart it, its supposed to be working again.

youtube it, theres lots of vids on it.
#11
fps_d0minat0r
basically you wrap your xbox with a "towel" and it overheats it and apparently after 30 mins, when you restart it, its supposed to be working again.

youtube it, theres lots of vids on it.


Ok thanks, I'll take a look but doesn't seem very safe to overheat it on purpose (worried mum!) ;-)
#12
Old xbox is going to break on you dude - Go buy a new elite with the new processor init they never break, I had mine to many years now and its never had RROD - Maybe i just look after mine better i dunno

GL sorting it out mucka

Bigpoppaad
#13
scabbers
Ok thanks, I'll take a look but doesn't seem very safe to overheat it on purpose (worried mum!) ;-)


yh but if your just going to throw it away its worth a try.

if u buy another one make sure you keep it cool.
#14
Defo worth a try even if it only lasts long enough for my son to play a bit more COD!
#15
And if we do have to get a new 360 which one should I go for? We have the Hard drive thing that I paid separately.
#16
scabbers
And if we do have to get a new 360 which one should I go for? We have the Hard drive thing that I paid separately.


Get one of the new elites jasper chipset.

Tons of deals you could sell on to make the £100 back.
#17
You are covered. Just take it back to the shop and request repair/ replacement. In England, seller is responsible up to 6 years for their goods (Sales Of Goods Act). The only difficult part is that if item is > 6 months old you have to prove that it was faulty at the moment of transaction. But with Xbox you don't really need to prove anything - Microsoft already did this by extending warranty. Just find Microsoft webpage telling about warranty extension (proof of the fact that Xbox was fault at the moment of transaction) and print it, then fill & print second letter from here: http://www.bbc.co.uk/blogs/theoneshow/consumer/2009/07/03/sale_of_goods_act_letter_downl.html (you can add some info on MS proof - btw on this website is video of similar case with GAME shop). It's a clear case, you have every right to get repair/ replacement, but the shop my try to fob you off... FIGHT! If they don't repair your console, send them pre-court letter, stating that if they don't fulfill your request, you'll take them to the court. If they won't do what you want, take them to court - they will surely lose this :whistling:.
#18
pozmu
You are covered. Just take it back to the shop and request repair/ replacement. In England, seller is responsible up to 6 years for their goods (Sales Of Goods Act). The only difficult part is that if item is > 6 months old you have to prove that it was faulty at the moment of transaction. But with Xbox you don't really need to prove anything - Microsoft already did this by extending warranty. Just find Microsoft webpage telling about warranty extension (proof of the fact that Xbox was fault at the moment of transaction) and print it, then fill & print second letter from here: http://www.bbc.co.uk/blogs/theoneshow/consumer/2009/07/03/sale_of_goods_act_letter_downl.html (you can add some info on MS proof - btw on this website is video of similar case with GAME shop). It's a clear case, you have every right to get repair/ replacement, but the shop my try to fob you off... FIGHT! If they don't repair your console, send them pre-court letter, stating that if they don't fulfill your request, you'll take them to the court. If they won't do what you want, take them to court - they will surely lose this :whistling:.


Even if it's been repaired by Microsoft before?
#19
How can I tell what gig the Hard Drive is? I bought it with the 360 but it doesn't say on the front what size it is? Is genuine Microsoft.
#20
Adam2050
Get one of the new elites jasper chipset.

Tons of deals you could sell on to make the £100 back.


Is this any good for me...remember I have the Hard Drive?
http://www.hotukdeals.com/item/505146/xbox-360-arcade-console-sega-super-?page=2
#21
Hi, I got the RROD on my Xbox a month or so ago. I was all set for slinging the Xbox it in the bin as I'd had it for over 3 years when I read about a kit you can buy that fixes it. I got one from ebay and it cost me £3.99. Was really sceptical but I followed the instructions and it worked. The Xbox has been on virtually every day since and no further problems. Gotta be worth a shot ? Go onto eBay and do a search for item '270448939939' and thats the kit that I bought.

Good luck, Mark
#22
Aaargh...not sure what to do now. Someone else has told me they are on their THIRD repair from Microsoft! Will give them a call before I do anything I think. I really begrudge having to pay out for another console when really they should last longer. The amount I've spent on games and XBOX Live too!
banned#23
scabbers;6913625
Aaargh...not sure what to do now. Someone else has told me they are on their THIRD repair from Microsoft! Will give them a call before I do anything I think. I really begrudge having to pay out for another console when really they should last longer. The amount I've spent on games and XBOX Live too!

save yourself a whole world of hassle and get a ps3 then :thumbsup:
#24
csiman
save yourself a whole world of hassle and get a ps3 then :thumbsup:


I really would if I had the money! :p
#25
if you had it repaired for a RROD or e74 error the warantee is started again from the time of repair. i believe.
so you should have another 3 years from the date of the repair.
#26
If you are ok with opening up the xbox, just go online & buy the Xclamp kit, its a pretty simple fix. You will need a special tool for opening the 360, so make sure it is included.

My understanding of why this happens is, the internals of the xbox get so hot the board can warp & the graphics processor will not sit in its connections properly. The towel/bin bag trick gets it even hotter so the chip slips back into place. The newer xbox's are much less prone to this issue.

As Jetpac advised, I think you may get an extended 3 yrs after the first repair, well worth a phone call or 2 to MS. As with all call centres, some people are more helpful than others :-)

Im by far no fanboy, but may I remind all people plugging the PS3 instead, they suffer from yellow light syndrome & if that happens it's £125 to have fixed by Sony, compared to free by MS.
#27
Some more info on the clamp kit:

It took me about an hour and a half to carry out the repair. The special tool you need is a couple of torx screwdrivers. The repair kit I got off eBay didn't come with the screwdrivers but I already had the right sizes. If your comfortable upgrading PC components (eg plugging in a new hard drive / DVD drive, adding more memory) you'll be fine. All the repair consists of is taking the Xbox to bits to get at a couple of the main chips on the motherboard, removing some residue from them (heat conducting stuff I think) and then putting new residue back on them (supplied in the kit) and then finally removing a couple of X-clamps from the motherboard and replacing them with nylon screws with bigger heads that give more clearance between the motherboard and the chasis. You then power the Xbox back up to let the new residue melt (!). I've spoken to quite a few people whi have carried out their own repairs and everyone brought their Xbox back to life with no further problems !

Ta, Mark
#28
Almost forgot to comment on removing your xbox live sub.

Best bet is to call MS and speak to the account type people, I believe it takes them a whole month to remove your card from the profile. Ask to escalate it also, so if you phone them today & your next payment is within the next 4 weeks you will likely be charged.

They don't make it easy. You can only do it by calling them
banned#29
scabbers;6913936
I really would if I had the money! :p

hardly any difference in price now between an elite 360 and a ps3 slim 120gb :thumbsup:

and no monthly LIVE fee :-D
#30
when you get your direct debit from microsft sorted do yourself a favour if you want to go on live again. start a thread in deal requests (or some kind soul may even show you here). There are loads places that you can get a full year sometimes even 13 months at around £25-£30.

Don't give microsoft the fiver a month or 60 quid a year again please.
#31
ants97
when you get your direct debit from microsft sorted do yourself a favour if you want to go on live again. start a thread in deal requests (or some kind soul may even show you here). There are loads places that you can get a full year sometimes even 13 months at around £25-£30.

Don't give microsoft the fiver a month or 60 quid a year again please.


Totally missed that was what Scrabbers was paying dear me.:)
#32
Adam2050
Totally missed that was what Scrabbers was paying dear me.:)


I know it's madness but I was really skint and it was easier to pay a fiver a month :oops: I'm going to call Microsoft and argue the toss!
#33
Just to let you all know that I phoned Microsoft and they are going to repair it FREE of charge. Thanks for all your input guys!

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