3 revoking my cancellation notice after ploy with upgrade.. - HotUKDeals
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3 revoking my cancellation notice after ploy with upgrade..

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Hi all, Wonder if anyone has had this happen to them with 3? Got phone off 3 which is due to expire on 10 April Phoned 3 to advise of cancellation of contract with 30days notice - they tried…
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8y, 11m agoPosted 8 years, 11 months ago
Hi all,

Wonder if anyone has had this happen to them with 3?

Got phone off 3 which is due to expire on 10 April

Phoned 3 to advise of cancellation of contract with 30days notice - they tried to sell other deals which I refused.

on 29th March I got a call offering 300 mins and new phone for £10 was told I could receive phone as an upgrade and had 14 days to consider, if I didnt want it I could send it back and everything would be cancelled without charge.

I got the phone on the 1st and decided against it, rang 3 and they agreed to take it back - BUT said I had to reissue the 30days notice and now my contract would last for another 30 days instead of 8 days remaining...

Can they do this? isnt this kind of dodgy as they didnt mention this in the verbal sales call and I didnt sign anything. They have said if I cancel DD then they will give me bad credit rating etc..

advice appreciated thanks
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8y, 11m agoPosted 8 years, 11 months ago
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#1
Unfortunately as soon as you upgrade you are entering a new contract and would have to fulfill that 30 days, but since they said to you have a 14 day cancellation period it does sound suspect, and you will not have any paper work to prove it. This is why I always renew my contracts instore its signed by both parties and therefore complete proof of your legal contract.
#2
yes they can, it means that u have 14days to cancel the new contract.
#3
Problem is I already gave 30 day notice on 25th Feb..

I have told them I dont want their upgrade yesterday (0 days into the 14days) and they said I will have to reissue a 30day cancellation.

Rang them today (now) and now they have said they will send out envelope for the upgrade phone to be returned and once they have it with them I should THEN call and they will THEN instigate a 30day notice...

There has to be a law against this kind of stuff?
#4
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Problem is I already gave 30 day notice on 25th Feb..

I have told them I dont want their upgrade yesterday (0 days into the 14days) and they said I will have to reissue a 30day cancellation.

Rang them today (now) and now they have said they will send out envelope for the upgrade phone to be returned and once they have it with them I should THEN call and they will THEN instigate a 30day notice...

There has to be a law against this kind of stuff?



Well I would keep onto them and mention that the person you spoke to didn't mention this and said you could cancel straight away. The call will have been recorded so tell them you want it checked? Sounds dodgy to me but it doesn't sound like a bad deal you were offered. What phone did you get?

Sorry I realise your not best pleased and don't exactly want to recommend them:whistling:
banned#6
Since they have effectively agreed to cancel that contract by virtue of you having a new contract, I fail to see how they can suddenly bring back to life a contract that has been torn up.

If you took this to court, you would win.

However, like always, (a) their is a cost involved (which you may or may not get back) and (b) they are likely to add something to your credit rating out of spite.

Personally, I would call them and just threaten them with action and see if that thought makes them reconsider. Also tell them you will be informing Ofcom. Make sure you speak to a manager - or better still write.

Good luck.
#7
Thanks guys, have emailed them a zillion times and finally got someone to call me back.

After about 30minutes of them repeating the same line that I have to renew my cancellation notice. I asked for a recording of the conversation I had with their sales people - if they could demonstrate they had advised me an upgrade would revoke my cancellation notice I would pay for 30more days..

I got them to check their records and they finally acknowledged I had given notice on 25th Feb and then 8th March, and again couldnt evidence what they argued was 3 policy to revoke cancellation notices on any upgrade trial.

I advised them I would be cancelling my DD and they can try to get monies off me..
they could only evidence (to my benefit) that I had given them notice as per contract, they had offered a trial upgrade without obligations (which they couldnt argue against) therefore they didnt have a leg to stand on..

After another 15 minutes they came back and agreed to cancel the upgrade and accepted my 8th March notice of cancellation as valid as a "special consideration".

JTX: They had offered me a K770i with 300 xnet/anytime minutes for £10 a month as I had another 5 contracts with them at same time!

They offer good deals but beware of their hard sell on deals/mobiles to retain customers at any cost, even if it means deceiving!

Their customer services beyond a very basic service is nonexistent.
banned#8
well done. Glad you got it sorted. However, I hope you got the details of the person that agreed it? Phone companies are notorious on forgetting to act on an agreement - as you have already found out! It wouldn't shock me in the slightest if you got sent another bill after the cut off date. I had this with NTL - after about 4 months and numerous calls, they finally came round that I owed them nothing. It didnt stop them logging me to a credit reference agency though.

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