I've just got a letter through as follows:
Some Important Changes:
Over the coming months, we're introducing a couple of price changes that you need to know about. We thought it best to give you the details in one go, upfront. And we wanted to point out how you can save yourself some money over the next year. So lets start there...
Avoid extra costs with eBills:
For any itemised bill you recieve in the post after 20 October, there'll be a £1 charge. If you could do without extra bundles of paperword lying about and want to save a few trees and £12 a year, choose to get electronic bills - eBills - instead. eBills are abailable for free to all our customers who pay by Direct Debit. They give you a fill breakdown of charges just like the bills that come through your letterbox, which you can view on your mobile, or online. We simply send you a text message each month to let you know when your eBill is ready. Check it all out at three.co.uk/ebills.
A change to the way we charge calls:
Finally, we wanted to let you know that from 23 September, any call lasting 59 seconds or less (including voicemail) will be rounded up to a minute. After the first minute, you'll get charged for each second - and each second only. So make sure you get your minute's worth. If you've got any questions about this, your find the answers at three.co.uk/billingchanges.
Thanks for taking the time to read this through. We're as committed as ever to offering you the best value out there and we promise that, wherever we can, we'll always suggest ways you can avoid picking up extra costs and save a bit of cash.
Director of Customer Services, 3.