3 Warranty problem help required
my OH bought a 3 ph in sept-upgrade, a nokia 6500 slide.
last week she noticed the button number 3 missing, she phoned customer services and sent it back.
3 replied on friday saying ''Sorry, your warranty doesn't cover the repairs''. saying the manufacturer informed them it has suffered from physical damage and this type of damage is outside the terms of warranty
besides this they have offered to repait it for £29.99. she phoned and complained but they told her its not covered.
she looks after the phone and the button fell off somewhere?
what can i do now?