£350 credit with Scottish Power - how to get it back? - HotUKDeals
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£350 credit with Scottish Power - how to get it back?

£0.00 @ Scottish Power
Hi, I'm currently renting a flat and have the bills setup under my name. The gas and electricity is supplied by Scottish Power, and I setup a direct debit with them of £56/month. I'll be moving o… Read More
MrBrightside1987 Avatar
8y, 2m agoPosted 8 years, 2 months ago
Hi,
I'm currently renting a flat and have the bills setup under my name. The gas and electricity is supplied by Scottish Power, and I setup a direct debit with them of £56/month.

I'll be moving out at the end of a May (about a months time), and moving in with my parents for a bit so won't need the Scottish Power account anymore. Scottish Power have about £350 of mine, which is the amount they took using direct debit, but I never used.

How would I go about getting it back from them? Also, would it be worth switching from my direct debit to just paying for what I use for this last month? I thought that might make it easier to settle things at the end and cause less hassle when I actually move out.

Last time I rang them they really weren't clear in answering, and from the sound of it he said that I could cancel my direct debit, but I still might be charged it as well as the paying for just what I use. It made no sense to me at the time so I just left it as Direct Debit.

Thanks in advance for all help
Other Links From Scottish Power:
MrBrightside1987 Avatar
8y, 2m agoPosted 8 years, 2 months ago
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1 Like #1
when you send them your final meter reading they will send you any outstanding amounts, surley
1 Like #2
Info taken from : Customer Service page Scottish Power

When should I tell you that I’m moving home?

You should tell us you are moving home at least 7 days before you move. You can use our online Moving Home Service to give us your final meter readings and your forwarding address in just a few minutes (you can access the Moving Home Service by visiting Moving House in the Customer Services section of the website). Alternatively you can call us on 0845 270 7008

http://www.scottishpower.co.uk/About_Us/Contact_Us/

They will then calculate any money owed and refund your account
#3
Thanks for the help. I tried ringing and asked again. This time they were more clear. The landlord needs to contact them and get the account on his name when I move out, or cancel it if no-ones moving in. In the meantime they'll send me a cheque for the amount that they owe me now, and can settle any remaining money when I move out.

Thanks for the help, rep left.
#4
MrBrightside1987
Thanks for the help. I tried ringing and asked again. This time they were more clear. The landlord needs to contact them and get the account on his name when I move out, or cancel it if no-ones moving in. In the meantime they'll send me a cheque for the amount that they owe me now, and can settle any remaining money when I move out.

Thanks for the help, rep left.


Make sure you take photos/ a note of the final reading, also a letter from your landlord confirming the day you actually leave, my last landlord put a £200 bill in my name when I wasn't even at the property.
#5
MrBrightside1987

Hi,
I'm currently renting a flat and have the bills setup under my name. The gas and electricity is supplied by Scottish Power, and I setup a direct debit with them of £56/month.
I'll be moving out at the end of a May (about a months time), and moving in with my parents for a bit so won't need the Scottish Power account anymore. Scottish Power have about £350 of mine, which is the amount they took using direct debit, but I never used.
How would I go about getting it back from them? Also, would it be worth switching from my direct debit to just paying for what I use for this last month? I thought that might make it easier to settle things at the end and cause less hassle when I actually move out.
Last time I rang them they really weren't clear in answering, and from the sound of it he said that I could cancel my direct debit, but I still might be charged it as well as the paying for just what I use. It made no sense to me at the time so I just left it as Direct Debit.
Thanks in advance for all help

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