£5 off a £30 spend at Tesco (INSTORE) - HotUKDeals
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£5.00 off a £30 spend at Tesco (INSTORE)

WalterSmith Avatar
7y, 1w agoPosted 7 years, 1 week ago
Seems like not a lot of people know about this, but Tesco have a policy where they accept *all* competitors "Conditional spend" vouchers.

What this means is that when you see vouchers in the press stating "£5 off £30 spend" at Morrisons/Lidl/Sainsburys, hell even the Farmfoods ones that you get through the door all the time. As long as you adhere to what it says on the voucher, Tesco will honour it. (check the dates, make sure you meet the spend criteria!)

Currently the Daily Express every day has such a coupon for LIDL. (£5 off a £30 spend)

Now, I've taken a lot of pain on this from the till operator who states "...but that is a Morrisons voucher?" to the Customer Service who point blank refuse to accept Tescos own policy! I've contacted the Customer Services hotline om 0800 505555 who tell you different stories, and I'll quote "We have a nationwide policy of accepting our competitor's vouchers in all stores. However the Store Manager of each store, at their discretion, can refuse to accept the vouchers."

I decided to take this to the top and e-mail a certain [email protected] to challenge whether there is actually a policy as the above just sounds ... woolly/undecisive/ambiguous/crap/bull.

Anyways, today I received an unequivacable answer from the Top Brass at Tesco that

"all our stores should accept our competitors coupons, as long as our customer has met the qualifying spend, as displayed on the coupon. Although I appreciate that you have been given several different reasons explaining that stores should decline such coupons, I can assure you that this is certainly not the case"

GO FOR IT! IF YOU GET ANY NASH, DO AS I DID
Other Links From Tesco:
WalterSmith Avatar
7y, 1w agoPosted 7 years, 1 week ago
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#1
I e-mailed Tesco about this a while ago and got this response:

I would like to let you know that we do accept the vouchers in store for all the different weeks.

I'm also pleased to confirm that we're accepting coupons for the other major supermarkets, both in-store and for our online Grocery service.

Just hand your coupons to your driver when your groceries are delivered. The money-off coupon will be refunded to your payment card within 14 days.

There are some conditions for using these coupons, so I've listed them below.

We can only accept other major supermarkets' branded coupons for money off your total transaction.
We cannot accept coupons valid only for specific products or departments.
We can only accept up to £15 worth of coupons for one delivery.
You must have met any requirements on the coupon, such as a minimum spend.
We can only accept them against Grocery deliveries. We can't accept them for deliveries from our other online stores.
We may refuse to accept coupons if they appear to be damaged, defaced, altered or copied.


One of my family relations works for Tesco - and can I just add for clarity, that the only conditional spend voucher that will be declined (unless it is different this year) is the Morrisons £25 voucher which you can get at Christmas. This (if the same as last year) will not be accepted at Tesco stores. All other conditional spends for major competitors will be accepted. Note also the voucher cannot state a specific department E.g. £5 off clothing when you spend £30 at Asda. Nor can it be for a specific product E.g. 50p off Coke at Asda.
#2
And why is this expired? The LIDL vouchers are in the Daily Express every day until Sunday!

WHO expired this and WHY?

WHO enexpired this then?

Nice JPEG added!
banned#3
Good to know as tesco are very nervous about vouchers at present,after the dog food vouchers fiasco, Thanks Op
#4
lottysdad08
Good to know as tesco are very nervous about vouchers at present,after the dog food vouchers fiasco, Thanks Op


Is that in internet printable voucher, as they are sin died!
#5
usually stated in EVERY voucher thread that tesco take them
this isn't really a deal so prolly why spam/expired
generally the supervisor knows what to do even if the cashier doesn't
#6
lottysdad08
Good to know as tesco are very nervous about vouchers at present,after the dog food vouchers fiasco, Thanks Op


Dog food vouchers - what's that all about then?
Is that why they won't accept vouchers unless you buy the item any more?
:?
Edit: Sorry, I meant coupons not vouchers.
#7
brilly
usually stated in EVERY voucher thread that tesco take them
this isn't really a deal so prolly why spam/expired
generally the supervisor knows what to do even if the cashier doesn't


Well I beg to differ and I offer HOTUKDEALERs some advice, as I've had a helluva fight with Tesco over this! In my experience the supervisor doesn't have a scooby/tells you a pack of lies, etc.!

On more that one occasion I've been told that Morrisons give Tesco the £5 but Farmfoods/Lids/Somerfields dont! I'll leave the reader to ponder the truth of that statement!
#8
Hello everybody,

Just to let every1 know that i went to tesco dis afternoon and spend more than £50 hoping to use the voucher. But the voucher was declined (TESCO Croydon). I even spoke to the store manager - she tried scanning it apparently the coupon is not on the system.
So i am not sure whats happeninh with these vouchers ?????????
#9
gabrieal
Hello everybody,

Just to let every1 know that i went to tesco dis afternoon and spend more than £50 hoping to use the voucher. But the voucher was declined (TESCO Croydon). I even spoke to the store manager - she tried scanning it apparently the coupon is not on the system.
So i am not sure whats happeninh with these vouchers ?????????


DO AS I DID!

I don't give a rats butt if Tesco as a policy don't take competitors vouchers,as I'd just go to the competitor's store!

BUT, the fact is they state that they do, yet try and worm out of it all over the place! I took it to the top and have my answer in writing, so I've printed it off and it states that the store manager apologises for past mistakes! (i.e. has been roasted!!0

So, I'm spreading the word!
#10
gabrieal
Hello everybody,

Just to let every1 know that i went to tesco dis afternoon and spend more than £50 hoping to use the voucher. But the voucher was declined (TESCO Croydon). I even spoke to the store manager - she tried scanning it apparently the coupon is not on the system.
So i am not sure whats happeninh with these vouchers ?????????


If they don't scan they have still to be accepted, then the cashier has to go into the screen menu, select NON SCAN COUPONS, and then COMPETITOR COUPON then enter the amount of the coupon. I've been through this with them at my local. I think they've actually added the competitor option recently, as before it came up on the receipt as 'Community voucher' but it has came up the last few times as 'Competitor coupon'.

The reason why they don't like the ones that don't scan is apparently it comes out the stores budget and doesn't get replenished by Head Office, hence why some stores may want to make their sales budgets better by not accepting. But as has been stated previously, the stores do not have a choice, even if they say they do. Just pop your receipt and voucher in the post to Head Office - they'll soon phone the Store Manager after a few complaints!
#11
I have already payed for all that shooping. If i go back will they give me the £5 back. Is it possible for u 2 forward that email to u so i could print it out and take it to the store.
#12
Repect due for your sheer tenacity - I'll add HnR
#13
gabrieal
I have already payed for all that shooping. If i go back will they give me the £5 back. Is it possible for u 2 forward that email to u so i could print it out and take it to the store.


I got my (Farmfoods) £5 refunded after my complaint, I suggest you do likewise. I'm not trying to be evasive, but I can't forward you my e-mail, as it mentions Tesco CS EXECUTIVES names, store manager's name etc.

Honestly, if you think you have a case do what I did. I do';t care if Tesco end up changing their policy, but what really irks me is the lying/deceipt/ambiguity etc of the policy as it stands.

Why should I have to have a standup arguement with uninformed staff whenever I produce a voucher?

I quote again
"
XXXSTOREMANAGERXXX has asked me to pass on his apologies for the unacceptable standard of customer care you had received. He has promised to address this regrettable incident with his Management Team, and with his cashiers, carrying out further training where necessary to ensure you do not experience any further problems of nature.
"
1 Like #14
roysterdoyster
Repect due for your sheer tenacity - I'll add HnR


Thanks mate, it's been a battle, but I now have the answer that I sought.

Being kept waiting 15 mins with a massive queue building behind you ain't pretty!! Not that I'm gloating in my revenge today :whistling::whistling::whistling:

Just read your rep, things like that do mean a lot as my wife thinks I'm a **** taking them on!
#15
thanks i understand that u cant forward the email but i really appreciate ur advice . I am going to try my luck 2morrow. If not then i should be on my email this weeked.
Ta
#16
gabrieal
thanks i understand that u cant forward the email but i really appreciate ur advice . I am going to try my luck 2morrow. If not then i should be on my email this weeked.
Ta


It must be said that I have a Tesco where I work and they took the LIDL voucher no problem today, but my local Tesco supplied me with a photocopied list of places whose vouchers are accepted. Neither LIDL nor Farmfoods appeared on this list. (I must state that the Tesco Executive Team say that the latter Tesco have been "trained" and now "apologise" for past mistakes).

This forum seems to be the best forum in the UK to highlight this potential saving, so I appreciate this thread being left unexpried whilst these vouchers are readily available.
#17
I quote again
"
XXXSTOREMANAGERXXX has asked me to pass on his apologies for the unacceptable standard of customer care you had received. He has promised to address this regrettable incident with his Management Team, and with his cashiers, carrying out further training where necessary to ensure you do not experience any further problems of nature.
"[/QUOTE]
#18
hot from me - every penny saved helps!!
#19
Thanks for this. Good to see someone taking them on. I am currently being given the runaround re 500 clubcard points I should have had for opening their savings A/C.

Amused by the end of your quoted message. Definetly hope you don't "experience any further problems of nature" !!!!
banned#20
I had £1500 worth of free shopping last christmas courtesy of the printable vouchers so I'm not surprised they are tightening up.
#21
I work on checkouts at Tesco and as far as I am aware we only take sainsburys vouchers and morrisons vouchers ( I have had to tell the cashier who serves me in my store that we accept them lol then she has had to ask the runner who wasnt sure either :roll:) There is a new button on our till that we press for non-scan-coupons but we've also been told that if a coupon doesnt scan we can't accept it?? :roll::thinking:

problem is we all get told different things at work, some of the team leaders arent really sure either
#22
kirsty1981
I work on checkouts at Tesco and as far as I am aware we only take sainsburys vouchers and morrisons vouchers ( I have had to tell the cashier who serves me in my store that we accept them lol then she has had to ask the runner who wasnt sure either :roll:) There is a new button on our till that we press for non-scan-coupons but we've also been told that if a coupon doesnt scan we can't accept it?? :roll::thinking:

problem is we all get told different things at work, some of the team leaders arent really sure either


Well in saying that I have only ever used the Morrison's vouchers in The Sun - never used a Lidl voucher or Farmfoods voucher. I think the sheet floats around on MSE and I'm sure neither Lidl nor Farmfoods is on it - although I do hear storied on here of them being accepted.
#23
kirsty1981
I work on checkouts at Tesco and as far as I am aware we only take sainsburys vouchers and morrisons vouchers ( I have had to tell the cashier who serves me in my store that we accept them lol then she has had to ask the runner who wasnt sure either :roll:) There is a new button on our till that we press for non-scan-coupons but we've also been told that if a coupon doesnt scan we can't accept it?? :roll::thinking:

problem is we all get told different things at work, some of the team leaders arent really sure either


THIS is the problem. I only hope to clear things up for everyone by quoting from THE TOP
#24
monster144
Thanks for this. Good to see someone taking them on. I am currently being given the runaround re 500 clubcard points I should have had for opening their savings A/C.

Amused by the end of your quoted message. Definetly hope you don't "experience any further problems of nature" !!!!


Well it is a quote, I hope they don't mean that I'm a stirring wee shit:-D

And I don't care is they track this back to myself either!
#25
WalterSmith
THIS is the problem. I only hope to clear things up for everyone by quoting from THE TOP


when our coupon rules changed from 'accepting any coupon wether the item was purchased or not' to 'only accepting if the item was purchased' some of the staff werent aware of the change untill a couple of weeks later, I think the big managers up top should make sure that ALL staff are aware of what we can and cannot accept.
#26
weve been told not to take unless it scans
#27
My local tesco told me they do not take non scan vouchers,eg lidl,but they do take farm foods?old bag of a cashier tried to fob me off yesterday saying that they do not take farm foods vouchers but i had already checked with cs who authorised her to take my voucher.it really is hit and miss regarding acceptance of spend and save vouchers at tesco
#28
I work in tesco and we all got a message on our tills (written by the store) for us to not accept competitors coupers as they don't scan and they don't want us putting them through the till as non scanned. Guess our managers are talking a load of rubish once agian?
#29
GO FOR IT! IF YOU GET ANY NASH

what does that mean walter?
#30
nice one
#31
WalterSmith
Well I beg to differ and I offer HOTUKDEALERs some advice, as I've had a helluva fight with Tesco over this! In my experience the supervisor doesn't have a scooby/tells you a pack of lies, etc.!

On more that one occasion I've been told that Morrisons give Tesco the £5 but Farmfoods/Lids/Somerfields dont! I'll leave the reader to ponder the truth of that statement!


never said this thread isn't useful but its not a deal so more a misc post.

i have used morrisons vouchers and lidl vouchers in the past - sometimes the staff know and sometimes they have to get a supervisor. (*points and taps voucher "this is a lidl voucher"* duh k)
pretty sure in the past threads there have been huge billboards saying 'come in and spend competitors conditional spends here' as well.

its basically a lack of training imo, often those in the higher ranks cant be bothers passing on small things to their peons so miscommunication happens and it takes forever for any actual changes to happen.
the amount of bureaucracy in some places is incredible - saw some cashier in my local tesco with a large pack of a4 print outs - think the current double page the staff member was looking at was solely dedicated to carrier bags.
#32
I tried to use a farmfoods voucher a few days ago, and was told that they don't accept vouchers, except from major competitors, and they were not included.

Shame, I'd stocked up to get over the spend limit.
banned#33
So who do they class as major competitors?
1 Like #34
I tried to use a voucher tonight at my local store, and was told that they don't accept vouchers, only there own..
I showed the manager this page on my mobile phone internet and he laughted at me. said i could take my business elsewhere if i wanted to because i'm only a little fish in the big sea. i had over £70 worth of goods in my trolley, so I told him good luck with putting them back on the shelves and walked out..
#35
BeemerMad
So who do they class as major competitors?


Do Tesco even have any major competitors anymore?
#36
travelchic
I tried to use a voucher tonight at my local store, and was told that they don't accept vouchers, only there own..
I showed the manager this page on my mobile phone internet and he laughted at me. said i could take my business elsewhere if i wanted to because i'm only a little fish in the big sea. i had over £70 worth of goods in my trolley, so I told him good luck with putting them back on the shelves and walked out..


Rep added! Fully agree with leaving your goods at the checkout!
#37
i only heard about tescos accepting vouchers for other stores about a month ago on here.

So off i went with a Sommerfield £5 off £30 spend, and when i walked in i asked a worker at Customer service who said they were accepted. Then after over an hour, when i got to the till, the cashier would not scan as he did not believe they could be used. So he called someone else who was also unsure. So i told they that CS said it was fine, but when he took it over, there was a different lady there who said it could not be used.

So even in one store there were different views. The cashier would even try to scan it.

I have some farmfood voucher, but think it would be a waste of my own time and effort trying to use them.
#38
More bl**dy whiners whingeing about their 'rights'! What's wrong with you people?

Tesco is a private commercial organisation, not a branch of social services. They are there to make a profit for their shareholders. They can do anything they like provided it is within the law. No doubt they may well decide to accept a competitor's voucher rather than lose the business but that's their decision - not your 'right'!

STOP WHINGEING AND JOIN THE REAL WORLD!

PS I'm up for every deal I can get but I hope I don't get stuck behind one of you in the queue.
#39
I work at tesco,and it really is just the lack of info to us staff :oops:,but they certainly do take competitors vouchers,all week we've been taking the Lidl vouchers,they don't scan,they go through till,as non scan vouchers,there is a button esp for this.
If you get challenged on this,ask to speak to duty manager,or dept manager,or ask at the customer service desk,or phone store before you go and ask,and get a name :thumbsup: for reference,just in case........but as stated,you must always meet the requirments stated on voucher...ie 1 per transaction etc......but I used mines and split my shopping into £30 spends and used a voucher for each £30 spend,used 4 vouchers.:gift:
#40
Tesco's is chav scum central if you ask me, and you can barely get more than a grunt out of the moronic soon-to-be-on-Jeremy-Kyle-show staff at the best of times, never mind explaining this voucher policy thing to them!

EDIT: Ulp! hotscot, I'm sure your nothing like the Tesco staff up here were I live.

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