£500+ Catalogue commission written off!!!! Help please - HotUKDeals
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£500+ Catalogue commission written off!!!! Help please

3gees Avatar
6y, 8m agoPosted 6 years, 8 months ago
Hard times and so I dug out my latest catalogue statement to claim my commission I'd save. Made phone call on their 10pa minute 0844 number to be told as I have not used the account in 2 yrs my commission has been written off and there's nowt to be done now!!!!!!!! They assumed I knew this as apparently it is stated in the back of their catalogue which they've not sent me or any other written letter for the same period. Can they do this or get away with this? I will write to their C/S and complain but what should I put in the letter!! What is the legalise if anyone can help pls, as I thought my commission is there to claim when I choose. This is a Littlewood group of company & I held more than one account with them and for one they've even had the gall to tell me they have no trace of my commission. But I have proof of this on the statements held. Thank you all very much in adavance.
3gees Avatar
6y, 8m agoPosted 6 years, 8 months ago
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#1
That's LW for you!

They've probably covered themselves in the t&c's. What did you get commission for from LW, did you refer new customers?
#2
If you want some email addresses for the director of the ShopDirect group, the senior CS manager who works for them and the corporate comms one then let me know.

I seemed to get a response from them pretty damn quick when Very were being total Brighton Docks about an order or mine.

:)
#3
I would say nothing you can do...they'll point to T&C's that you agreed to when first signing up and claiming commission.
#4
This is from purchases made in the catalogue over 20 years or so. So spent a lot of money with them. Single working mum who use this a lot and from friends in the same situation. I'm now long term ill and need the money to cover gas bill etc. The catalogue was Burlingtons and they continued changing and now under Littlewoods group, surely this is very vile way to operate.
#5
how the hell did you manage to get £500+commision off them anyway.
#6
greyparrot
how the hell did you manage to get £500+commision off them anyway.

See reply above, you guys type very fast and obviously know how to manuover around the site fast. cheers
#7
3gees
This is from purchases made in the catalogue over 20 years or so. So spent a lot of money with them. Single working mum who use this a lot and from friends in the same situation. I'm now long term ill and need the money to cover gas bill etc. The catalogue was Burlingtons and they continued changing and now under Littlewoods group, surely this is very vile way to operate.


unfortuantly as mentioned they have probably put it in there terms and conditions to cover themselves.i cant understand why you left that commision there that long that they have cancelled it i am far to greedy for that.
#8
StevenA2000_uk
If you want some email addresses for the director of the ShopDirect group, the senior CS manager who works for them and the corporate comms one then let me know.

I seemed to get a response from them pretty damn quick when Very were being total Brighton Docks about an order or mine.

:)

Yes please as I said any help welcomed, of course I will rep you for the help. Cheers
#9
Doubt you'll ever get the money back tbh, i cant seem to understand why you left the money for so long. I doubt you were earning interest on it. i would have withdrew ages back :whistling:
#10
Try complaining a bit but unlikely there's anything they'll do.
#11
greyparrot
unfortuantly as mentioned they have probably put it in there terms and conditions to cover themselves.i cant understand why you left that commision there that long that they have cancelled it i am far to greedy for that.

Wanted to buy a really nice bit of antique furniture for my home and for the chlldren, so built a large commission, never knew this sort of thing can happen, fra too naive and trusting me. Really hard way to learn if they will not recognise this, feeling really down should this be the case. cheers
1 Like #12
3gees
Yes please as I said any help welcomed, of course I will rep you for the help. Cheers


PM'd. Keep the statement or original paperwork that shows clearly your commission amount due. If its of a significant amount then you might want to put an argument to them that you will pursue the small claims court route.

Let them prove that they dont owe you the money first. :)
#13
I can't offer any constructive advice,but good luck with this:thumbsup:
#14
StevenA2000_uk
PM'd. Keep the statement or original paperwork that shows clearly your commission amount due. If its of a significant amount then you might want to put an argument to them that you will pursue the small claims court route.

Let them prove that they dont owe you the money first. :)

Good tip and help really appreciated to you and for all other responses. repped
#15
Are you entitled to legal aid?
Try your local CAB .. they'll point you in the right direction if they can't help.
GOOD LUCK :)
#16
snowtiger
Are you entitled to legal aid?
Try your local CAB .. they'll point you in the right direction if they can't help.
GOOD LUCK :)

Was thinking I could try this route, so cheers. It isn't looking good from the replies so far but I have to try and recover this large sum of commission. cheers.
1 Like #17
it shouldn't matter what their T&Cs say now, it was what they said at the time you accrued the commission that counted. you might want to use that as part of your arguement against them.
#18
wolf359
it shouldn't matter what their T&Cs say now, it was what they said at the time you accrued the commission that counted. you might want to use that as part of your arguement against them.

and justly so, good ideas guys, keep them coming, I am really dumbstruck at the thought of it all and so worried about my bills I can't think clearly. cheers
#19
demolisher
Doubt you'll ever get the money back tbh, i cant seem to understand why you left the money for so long. I doubt you were earning interest on it. i would have withdrew ages back :whistling:

Yes, no interest earned and on one of the statements I had £34.99 in credit for returning faulty goods. This they will now return to me in 10 working days. The 1st assistant I spoke told me my account was open and active, but when i through to a manager this was denied & she showed no compasion what so ever about this, cheers
#20
When you got the T&C did you actually read it or just blindly sign and return it like most people , cos im assuming its in there by what theyre saying? :thumbsup:
#21
wolf359
it shouldn't matter what their T&Cs say now, it was what they said at the time you accrued the commission that counted. you might want to use that as part of your arguement against them.


Well companies have rights to change t&c's, so I would assume that as long as you were made aware of the change then they can do it. It might even be a case that you agreed to keep yourself up to date with any t&c changes so they might not have had to let you know.
#22
kungfu
When you got the T&C did you actually read it or just blindly sign and return it like most people , cos im assuming its in there by what theyre saying? :thumbsup:

In all honesty I cannot recall signing for the catalogue as it was many moons ago. It was in the days when you were offered a free gift or inticed by a money off your 1st order. So I may or maynot have signed any paperwork.
#23
3gees
In all honesty I cannot recall signing for the catalogue as it was many moons ago. It was in the days when you were offered a free gift or inticed by a money off your 1st order. So I may or maynot have signed any paperwork.


Whether you're signing or not is irrellevant, you're still agreeing to the t&c's by using the service.
#24
Benjimoron
Well companies have rights to change t&c's, so I would assume that as long as you were made aware of the change then they can do it. It might even be a case that you agreed to keep yourself up to date with any t&c changes so they might not have had to let you know.


this is true but they do have to inform you of any changes and give you the option to cancel your account if you don't agree to the change
#25
wolf359
this is true but they do have to inform you of any changes and give you the option to cancel your account if you don't agree to the change


I thought some places have it so that agree they can make changes and it's your responsibility to keep yourself updated regularly? Maybe that's how they do it but if it was challenged it would be deemed unfair?
#26
no you have to be informed of changes to your contract
#27
I've just had exactly the same problem! I wrote to Littlewoods 3 weeks ago to claim my commission from several years ago and was told it had been written off in Feb 2008 "as stated in their terms and conditions", they said. I was not aware of such terms and conditions. I've heard of debts being written off, but not money somebody has earned. As far as I'm concerned it's my money they've taken. Why didn't they just issue us with cheques or send reminders at the time? I've also got a Choice catalogue. That seems to be under the same company now so no doubt I'll have the same problem with them. All in all I've had £300 wiped out. Same as you, I was saving mine for something major like a washing machine. Maybe we should approach this together; strength in numbers etc. I'm going to start by contacting Consumer Direct.

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