A bit peed with dell, do i have any recourse - HotUKDeals
We use cookie files to improve site functionality and personalisation. By continuing to use HUKD, you accept our cookie and privacy policy.
Get the HUKD app free at Google Play

Search Error

An error occurred when searching, please try again!

Login / Sign UpSubmit

A bit peed with dell, do i have any recourse

sassie Avatar
banned6y, 10m agoPosted 6 years, 10 months ago
It is bewcomeing one thign after another with this god damn lappy, do i have any recourse with dell

purchased november 2009

8 months battery was exchanged as lost its charging capability
12 months returned for heat sink to be replaced

at that time i took 3 years extra warranty out

13 months LCD back cover was replaced
and now at 14 months the chargers rubber/plastic at end is breaking up, so now this is going to need replacing, it seems to be one amount of money after another and only had it 14 months
Tags:
Other Links From Dell:
sassie Avatar
banned6y, 10m agoPosted 6 years, 10 months ago
Options

All Comments

(18) Jump to unreadPost a comment
Comments/page:
#1
you can argue under the sales of good act it isnt fit for its purpose
#2
purchased nov 09?? had 14 months?
banned#3
Buy cheap, buy twice.

Take it as a lesson learned.
#4
everytime i start my dell laptop it says that something has failed to start, not always the same thing but there is always something
banned#5
loupomm
purchased nov 09?? had 14 months?


oops sorry was nov 08:oops:
banned#6
FilthAndFurry
Buy cheap, buy twice.

Take it as a lesson learned.


it wasnt cheap it was nearly £600, now nearly £750 with extended warranty :w00t:
#7
Seeing as it's seperate issues and I take it all covered by the warranty then not really.
If it had been within the first 6 months then yes but if all it's costing you is P&P then stick with the warranty.
banned#8
onlyme23
you can argue under the sales of good act it isnt fit for its purpose


doesnt that have to be continual fault, if each one is different i thought that didnt come into it
banned#9
sassie
it wasnt cheap it was nearly £600, now nearly £750 with extended warranty :w00t:


Should've bought from Apple:thumbsup:
banned#10
lawe
Seeing as it's seperate issues and I take it all covered by the warranty then not really.
If it had been within the first 6 months then yes but if all it's costing you is P&P then stick with the warranty.


it is an inhome warranty, but aint going to cover battery and charger
#11
sassie
doesnt that have to be continual fault, if each one is different i thought that didnt come into it


not really cause a laptop is expected to have a longer lifespan than 14 months without keep getting faults that need repairing, you have the arguement that the amount of seperate faults within the timescale make it unfit for its purpose, but its always hit or miss weather they will play ball.
banned#12
onlyme23
not really cause a laptop is expected to have a longer lifespan than 14 months without keep getting faults that need repairing, you have the arguement that the amount of seperate faults within the timescale make it unfit for its purpose, but its always hit or miss weather they will play ball.


they probably arent and trying to argue the toss over the phone is going to be useless, cant even find an email address for them
#13
sassie
they probably arent and trying to argue the toss over the phone is going to be useless, cant even find an email address for them


best way to do it is to put in it in writing in a letter to the company headoffice, listing all the faults and repair times and quoting the sales of good act and how you feel it isnt suitable for its purpose and would like a replacement or refund and give them a date to respond by eg a couple weeks.

(i did it with my old acer laptop and thats whats consumer direct advised)
banned#14
warranty, so deffo doesnt cover charger

4. Next Business Day On-site Service covering labour and the expedited repair or replacement
of parts in the main system unit, including monitor, keyboard and mouse, if not ordered
separately, and after confirmed diagnosis with Dell Technical Support.

SERVICE EXCLUSIONS
Without limitation this service does not include:
(i) items purchased and/or installed through Dell Software & Peripherals (ReadyWare)
#15
sassie
it is an inhome warranty, but aint going to cover battery and charger


I would understand the battery but surely the charger would be covered?
banned#16
only had new battery 4 months and already only charging to 93% again
banned#17
lawe
I would understand the battery but surely the charger would be covered?


it is not in the main system
#18
FilthAndFurry
Should've bought from Apple:thumbsup:


I had an XPS laptop and it was one thing after another. Dead pixels = screen replaced. Bezel falling off, more dead pixels. Got the entire laptop replaced within first month. Similar problems with the new one only the damn thing was electrocuting me! Turned out to be the charger wasn't 3 pronged. Piece of crap! Ended up going for a unibody Macbook and have NEVER looked back :thumbsup:

I'll never buy another Dell!

Post a Comment

You don't need an account to leave a comment. Just enter your email address. We'll keep it private.

...OR log in with your social account

...OR comment using your social account

Thanks for your comment! Keep it up!
We just need to have a quick look and it will be live soon.
The community is happy to hear your opinion! Keep contributing!