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A few ebay question for sellers

£0.00 @ eBay
I am so rusty on ebay, it's been a few years since I really used them and I know a lot of the policies have changed and stuff. Firstly someone has won an item and have asked that I send a payment r… Read More
Starlet Avatar
7y, 7m agoPosted 7 years, 7 months ago
I am so rusty on ebay, it's been a few years since I really used them and I know a lot of the policies have changed and stuff.

Firstly someone has won an item and have asked that I send a payment request to their boyfriends paypal account as he's paying - if I do this do they then have any comeback via ebay or paypal?

Secondly someone left me neutral feedback 'Good Item but postage too high for what it was'. It was a perfume that they won for 99p + £2 postage, it cost £1.20 to send...plus the fancy box I put it in, the tissue, the bubble wrap and the jiffy - so blatantly the postage wasn't too high and regardless they agreed to pay it when they bidded. Is there any thing I can do about that...like ask them or ebay to remove it, or even just leave a response to it as I am sure you used to be able to do...or do I just have to suck it up? (stupid noobs!)

Thanking you :)
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Starlet Avatar
7y, 7m agoPosted 7 years, 7 months ago
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#1
Dont worry about the neutral, those prats are on Ebay all the time and do not affect ratings too much as everyone knows this.
As for the payment, you send the buyer the invoice and they can then get the money transffered from anyones account to yours, I would suggest you only deal with the winner of the auction. :thumbsup:
#2
There is away to put a comment from you on the neutral feedback, that then appears under the feedback. Also you could try talking to the seller explaining the postage price was far and you may get them to agree with you, if this happens then the feedback can be mutally removed
#3
im sure she can pay with her bf paypal , if she knows his details she just needs to put them in instead of hers:whistling: i do it all the time
#4
ive paid on my other account as it had a paypal voucher in it no problems at all no need to tell seller as long as you keep the email cant see a problem
#5
Regarding feedback, Go to your feedback page ,Then at the bottom left click on " reply to feedback left"
and there you go :thumbsup:
#6
Thank you all :)
#7
winifer
There is away to put a comment from you on the neutral feedback, that then appears under the feedback. Also you could try talking to the seller explaining the postage price was far and you may get them to agree with you, if this happens then the feedback can be mutally removed


I think feedback mutually removed looks worse than a factual followup to the negative feedback.

John
#8
Johnmcl7
I think feedback mutually removed looks worse than a factual followup to the negative feedback.

John


But a mutual removal shows that the buyer in this case made a mistake with what they said and agreed with the reasoning that the seller has given, rather than not agreeing with it. I have seen multiple profiles on facebook that have hundreds of negative or nutrual feedbacks that all say exactly the same thing with the seller just saying please contact if a problem and never actually saying a proper follow up
#9
winifer
But a mutual removal shows that the buyer in this case made a mistake with what they said and agreed with the reasoning that the seller has given, rather than not agreeing with it. I have seen multiple profiles on facebook that have hundreds of negative or nutrual feedbacks that all say exactly the same thing with the seller just saying please contact if a problem and never actually saying a proper follow up


The mutual removal shows absolutely nothing which I think is a bad sign, the buyer may well have been bullied into removing the feedback for co-operation which I've seen happen frequently. If the feedback is still there and responded to I can see at least part of what's happened rather than nothing at all.

John

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