Many of you will have heard me being vocal about my disgust with a certain company coughincarexpress.co.ukcough
but on a positive note amazon surpassed any expectation of an on-line retailer,.
My own c**kup i admit, pressing the oneclickbuy not reading how it worked and got charged for express delivery when item was available on supersaver(free) delivery.
When contacted, they immediately told me to contact again when order fulfilled and they are going to refund the delivery charge.
NOW THAT IS CUSTOMER SERVICE!!
well done chaps