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a quickie before bed, anybody help

sassie Avatar
banned9y, 2w agoPosted 9 years, 2 weeks ago
Jusr a quickie before bed, i am sure i have read somewhere there is some kind of act/law that when you are sold goods these goods should be fit for intended purchase for 6 years, is this right? and if so does it cover all goods? also who do you got to? manufacturor or retailer?
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sassie Avatar
banned9y, 2w agoPosted 9 years, 2 weeks ago
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banned#1
im not 100% sure either, i know theres an act, called the sales of goods act, the 6 years thing, i think theres something like that is how long the contract is? anyway i dont know lol
#2
The Sale of Goods Act
The rights of customers: goods
If you sell your customer goods that don't conform to contract - that aren't as described, are unfit for their purpose or of unsatisfactory quality - you are legally obliged to resolve the problem if they seek redress.

The Sale of Goods Act states that if customers want to reject faulty goods, they have to do so within a "reasonable time". A legal definition of "reasonable" is not given though - it varies from case to case and could be just a few weeks from the date of purchase.

If a customer rejects faulty goods within this "reasonable" period, they're entitled to ask for their money back. All customers can claim compensation at any time if they choose. If you sell to consumers - not other traders - they can ask for a repair or a replacement immediately (instead of asking for a refund) at any time until six years after purchase.
If you're dealing with a consumer, any repair or replacement you arrange must not cause them too much inconvenience. You may have to pay for other costs such as transportation. However, if a replacement is impossible and the goods cannot be repaired economically, or vice versa, then you can offer a full or partial refund.

In law you have a responsibility to your customer for up to six years from the date of purchase (in Scotland, five years from discovery of the problem). During this period, you are legally obliged to deal with any claim of breach of contract.



hope that helps :)
banned#3
thanks onlyme23 but not sure that helps me really, a little vague:thumbsup:
banned#4
sassie
thanks onlyme23 but not sure that helps me really, a little vague:thumbsup:

thats not vague, my answer was vague lol.
#5
I dont think it actually says "6 years" however i think that this is the accepted amount of tim in relation to the SOGA.

Getting a company to adhere to it though is another thing.
#6
was quoted from http://www.businesslink.gov.uk/bdotg/action/detail?type=RESOURCES&itemId=1073792524 if you want to take a read :)

oh and i know from past expiereance with a acer laptop that you claim thru the retailer not the manufacturer. Trading standards told me to write them a recorded letter stating why you feel it isnt acceptable quoting the sales of good act and give them a certain amount of days to respond (they told me 7-10) then if no response follow it up with another giving them a further week and then threatening further action.

(in my case i went thru all that and the friggin company went into administration which kills all rights ugh!)
#7
hothothot
thats not vague, my answer was vague lol.


:giggle: i kinda liked your ending 'anyway i dont know' :w00t:
banned#8
well it wasnt actually about my lappy, but now you certainly have got me thinking
#9
The 6 years is a maximum.
#10
sassie
well it wasnt actually about my lappy, but now you certainly have got me thinking


:giggle: i didnt know what it was for was just relating it to a expiereance i have had with the sales of goods act bloody acer! :-(
going off topic a bit the company i did buy it from who went into administration have sold out to another company who will be reopening in a day and still trading under same name... wonder if they therefore become responsible :?
my poor lappy has spent 6 months of its 14 month life under repair hows that for not acceptable quality :x
banned#11
thesaint
The 6 years is a maximum.

can you enlighten me a little more, sir? please:-D
banned#12
onlyme23
:giggle: i didnt know what it was for was just relating it to a expiereance i have had with the sales of goods act bloody acer! :-(
going off topic a bit the company i did buy it from who went into administration have sold out to another company who will be reopening in a day and still trading under same name... wonder if they therefore become responsible :?
my poor lappy has spent 6 months of its 14 month life under repair hows that for not acceptable quality :x

oh sorry thought you had read my thread about lappy, but you certainly have now got my old grey matter ticking:thumbsup:
#13
I'll write a short example, give me 2 minutes. :)
#14
they should be fit for the purpose for 1year not 6
banned#15
thesaint
I'll write a short example, give me 2 minutes. :)

make it illegible for us that arent to clued up:giggle:
#16
sassie
oh sorry thought you had read my thread about lappy, but you certainly have now got my old grey matter ticking:thumbsup:


actually i have read that one too, :giggle: maybe its something to think about, but you do need to have proof that its a longterm thing thats not self inflicted eg repair notes and such or else they just claim you caused it yourself :?
banned#17
thesaint
I'll write a short example, give me 2 minutes. :)

take it you neve got an A+ for time keeping?:giggle: :giggle:
#18
The Sale of Goods Act(S.O.G.A).

In essence states that Goods purchased in the U.K have to be fit for purpose.

When you make a purchase, you have a contract with the retailer.
If we use a laptop for example, as it has already been mentioned:

If you were to buy a laptop from 'Lappys-r-us for £99.99 it wouldn't be expected to last long, possibly a year or two.

If you were to buy a laptop from 'premium-lappies-r-us for £1799.99 then it would be expected to last 5/6 years.

If you were to take the 2nd retailer to court after 3 years, you would have a good chance of getting some recompense, if you were to take the 1st to court after 3 years, you would be highly unlikely to receive anything.

The maximum amount of time you could expect any recompense under the Act is 6 years, and it would be up to the discretion of a judge.

A washing machine would be a better example to use.

Hope you have not fallen asleep waiting for this. :)
#19
whats the good? and wahts wrong with it. The Sale of Good Act normally states that the productm use be of satisfactory quality for at least one year, then after that its the manufactors problem to get it sorted.
#20
sassie
take it you neve got an A+ for time keeping?:giggle: :giggle:


Never received an A+ for anything. :oops:
#21
harvie316
whats the good? and wahts wrong with it. The Sale of Good Act normally states that the productm use be of satisfactory quality for at least one year, then after that its the manufactors problem to get it sorted.


This is not correct.

You have no contract with the manufacturer.
banned#22
thanks sir:thumbsup:

right this thread is about a firends tv, but tcan now wait, i purchased my lappy at toy r us 18 months ago (approx) for 900 quid and can prove sonmething inside has fried can i claim that it is not fit for the purpose intended?

P.s sorry friend will sort out your tv tomorrow:giggle:
banned#23
thesaint
Never received an A+ for anything. :oops:

Really:w00t: Keep trying theres always a first;-)
#24
a quickie before bed can anyone help


i was excited reading the title.....

hopes soon faded away when i started reading teh thread :(
#25
sassie
thanks sir:thumbsup:

right this thread is about a firends tv, but tcan now wait, i purchased my lappy at toy r us 18 months ago (approx) for 900 quid and can prove sonmething inside has fried can i claim that it is not fit for the purpose intended?

P.s sorry friend will sort out your tv tomorrow:giggle:


Friends...Paah! :whistling:

I think that in your case, you will have a problem because it has been...sassied(new verb).

If you can get it back into the condition it was prior to it being tinkered, then you may have a chance, however slim.

Retailers will 9/10 refer you to the manufacturer, you have this choice if you so choose, but as I said earlier(or later) your contract is with the retailer.

the contract between the retailer and the manufacturer is of no concern to you, the retailer gets paid to sort these things out, otherwise the manufacturer would simply sell to you direct.
#26
sassie
thanks sir:thumbsup:

right this thread is about a firends tv, but tcan now wait, i purchased my lappy at toy r us 18 months ago (approx) for 900 quid and can prove sonmething inside has fried can i claim that it is not fit for the purpose intended?

P.s sorry friend will sort out your tv tomorrow:giggle:


hmmm surely it can't be that easy lol, I mean that would just render extended warranties pointless?

:w00t:
#27
m00nie
i was excited reading the title.....

hopes soon faded away when i started reading teh thread :(


From looking at the author of the thread, you should've guessed it wasn't that straight forward. :thumbsup:
banned#28
stay with us moonie, there is always a chance it could turn:giggle:

the saint i havent touched the inside of the lappy, all i have done is reinstalled windows:p
#29
..r
hmmm surely it can't be that easy lol, I mean that would just render extended warranties pointless?

:w00t:


Now you're learning. :thumbsup:
banned#30
..r
hmmm surely it can't be that easy lol, I mean that would just render extended warranties pointless?

:w00t:

i dont know, but i do know someone who purchased a hoover from currys, normal one year guarentee, no extended, and after about two year it completely conked, they walked into currys with conked hoover and stood their ground and walked out with a new hoover
#31
sassie
stay with us moonie, there is always a chance it could turn:giggle:

the saint i havent touched the inside of the lappy, all i have done is reinstalled windows:p


Then simply return it and have a blank look on your face, and say "I know nothing" :p

They will refer you to the manufacturer, your response is "I have been to the C.A.B and they say that under the sale of goods act (I forget the year), you are supposed to deal with it".
#32
If you bought it with a credit card, they are jointly responsible with the retailer.
banned#33
does anyone know if they will know if the back has been taken off, is there like a seal inside that will be broken? i ahvent doe this but was taking it to someone tomorrow to try and find out what is wrong with it
banned#34
harvie316
whats the good? and wahts wrong with it. The Sale of Good Act normally states that the productm use be of satisfactory quality for at least one year, then after that its the manufactors problem to get it sorted.


I'd like to see the SOGA you read as theres nothing in it at all saying that. Your contract is with the retailer, nobody else.

OP
The 6 year bit is the limitation period for any claim you would make in the courts, it doesn't mean anything you buy should last 6 years. A £3.99 kettle from Asda, for example, wouldn't be expected to last 6 years, whereas a £3000 cooker might be. It really does depend on what the product is, what the cost was, and what similar products would be expected to last for.

thesaint has gave good advice, I wouldn't tell them you know whats wrong with it. Expect a fight though :(
banned#35
colinsunderland
I'd like to see the SOGA you read as theres nothing in it at all saying that. Your contract is with the retailer, nobody else.

OP
The 6 year bit is the limitation period for any claim you would make in the courts, it doesn't mean anything you buy should last 6 years. A £3.99 kettle from Asda, for example, wouldn't be expected to last 6 years, whereas a £3000 cooker might be. It really does depend on what the product is, what the cost was, and what similar products would be expected to last for.

yes i understand that but 900 pound for a laptop that sounds like its insides are fried would be expected to last longer than 18 months
#36
sassie
does anyone know if they will know if the back has been taken off, is there like a seal inside that will be broken? i ahvent doe this but was taking it to someone tomorrow to try and find out what is wrong with it


They usually have a sticker on saying "Warranty void if removed".

The warranty may be void, but you statutory rights are not.
banned#37
thesaint
They usually have a sticker on saying "Warranty void if removed".

The warranty may be void, but you statutory rights are not.

thanks :thumbsup:

I am giving you an A+ for making this quickie last longer than the usual;-)

And on that note im off to bed before i fry myself out too:oops:

Goodnight all and any more suggestions feel free to post:thumbsup:

sassie xx
#38
colinsunderland


thesaint has gave good advice,


That's twice this week someone has said something along those lines. :)
#39
sassie
sounds like its insides are fried


Okay, which memeber of HotUkDeals is respsonsible for telling Sadie that it improves laptop performance when you get it really hot :giggle: :whistling:



Re: The Sale of Goods Act, for the amount you paid for your laptop, I would imagine the retailer would not mind fixing/replacing it. Especially if you mention the Act...for two reasons: 1. Repeat business/Good cusstomer service. 2. By acting like a well informed user, you scare them a bit...and usually the person at the store knows its better to get satisfy one informed user rather than annoying that person and risking going to court and getting bad publicity. If its a major high street store, I would imagine that before you even say Goods, they would be all over you to replace it.....

One thing to check is if they offer extended warranties. For instance, if they offer an extended warranty for say 3 years, then it would be easy to argue that they must EXPECT the lifetime to be at least 3 years.....and any court in the land would agree with that. ie if the average lifetime was 1 year, then it would mean they would be taking back almost all their products for any product covered by the extended warranty.
banned#40
chuckles2007
I would imagine the retailer would not mind fixing/replacing it.


This is Toysrus though, who will mind :(

From another forum, someone tried this after 14 months with a TV (about £400 from what I remember) and the manager told him the sales of goods act didn't apply to them, it only applied to small shops who tried to dodge the law :thinking:

He did finally get it sorted out but took him months.

Sassie you might want to cal customer services rather than go instore first.

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