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A rant, from a customer assistant

monkey2929 Avatar
9y, 2m agoPosted 9 years, 2 months ago
Just a few things that bug me about working in retail. Feel free to add you own.

Why cant customers put hangers back on clothes properly? Even a baby could tell the difference between a back to front hanger.

Why do customers always need your help when you are on a break or just about to go on a break?

Why do customers complain about company policys when they are clearly noted behind the tills and on the reciept?

Why do customers think its hard to put the items of clothes back in the correct place they got it from?

What makes a customer fill a basket full of items, and then proceed to leave it on the floor in a corner somewhere?

:whistling:
monkey2929 Avatar
9y, 2m agoPosted 9 years, 2 months ago
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#1
monkey2929
Just a few things that bug me about working in retail. Feel free to add you own.

Why cant customers put hangers back on clothes properly? Even a baby could tell the difference between a back to front hanger.

Why do customers always need your help when you are on a break or just about to go on a break?

Why do customers complain about company policys when they are clearly noted behind the tills and on the reciept?

Why do customers think its hard to put the items of clothes back in the correct place they got it from?

What makes a customer fill a basket full of items, and then proceed to leave it on the floor in a corner somewhere?

:whistling:

And you never do any of these things when you are shopping?? :whistling: :-D :giggle:
#2
I shop online:-D
#3
I'm a retail supervisor - those "rants" you have stated dont actually bother me at all :oops:

My main bug bare is people ignoring me when they are being served - either cos there on there phone or chatting to someone else. I dont expect there 110% undivided attention but just 50% would be nice.
#4
monkey2929
I shop online:-D

lol, fair enough! :-D

Just think tho...they are creating work for you! :thumbsup: (I used to work for Tesco, so had it all the time!)
#5
Yeah i know, its my job to clear it all up and to serve, just can be annoying when a basket of food is left in a clothing section at the end of a late shift lol.
#6
monkey2929
Yeah i know, its my job to clear it all up and to serve, just can be annoying when a basket of food is left in a clothing section at the end of a late shift lol.

especially a basket full ot frozen stuff :w00t: :giggle: :o
#7
it annoys me when the clothes are on a wrong size hanger!

i just cant squeeze into a size 10, even if it is on a 14 hanger!
#8
monkey2929
Just a few things that bug me about working in retail. Feel free to add you own.

Why cant customers put hangers back on clothes properly? Even a baby could tell the difference between a back to front hanger.

Why do customers always need your help when you are on a break or just about to go on a break?

Why do customers complain about company policys when they are clearly noted behind the tills and on the reciept?

Why do customers think its hard to put the items of clothes back in the correct place they got it from?

What makes a customer fill a basket full of items, and then proceed to leave it on the floor in a corner somewhere?

:whistling:


Agree with that,why I wouldn't work in New Look again or any other clothes shop for that matter unless was going be really high money.
#9
I used to work for Next in the mad summer and christmas sales. Trust me you cant complain about anything until you've done one of those opening sales days lol. People go crazy!!!
#10
i work in a general store amazing how many people come in and say i dont have my reciept or any proof of purchase but i want a refund for this item (even if we dont sell it!!!!!)

also the customer is always right my ****, they think the till can do anything like check what stock we have on order (Which it cant) best one was when a woman came in and said it CAN do it, so i led her behind the till and told her if she could do it i would give her my weeks wages, she got p-ed off and complained about me lol.
banned#11
monkey2929
Just a few things that bug me about working in retail. Feel free to add you own.

1. Why cant customers put hangers back on clothes properly? Even a baby could tell the difference between a back to front hanger.

2. Why do customers always need your help when you are on a break or just about to go on a break?

3. Why do customers complain about company policys when they are clearly noted behind the tills and on the reciept?

4.Why do customers think its hard to put the items of clothes back in the correct place they got it from?

5.What makes a customer fill a basket full of items, and then proceed to leave it on the floor in a corner somewhere?

:whistling:


OK...here we go

1. Yes, even a baby could work it out, however you are a CUSTOMER ASSISTANT, its your job, why put stuff on a hangar when you are employed to to it for us

2. Where in the store is the CUSTOMER ASSISTANT breaks listed so we know when you are about to take a break?

3. The customer is always right whether a policy exists or not, it is the CUSTOMER ASSITANTS job to inform the customer of the policies in place.

4. I refer you to point 1. Its your job as a CUSTOMER ASSISTANT.

5. The customer could have forgotten their money, or had to pop to the toilet...however most likely is they were SHOPLIFTERS and you as a CUSTOMER ASSISTANT should know this.

I would suggest CUSTOMER ASSITANCE is not the job for you, try dole you dont need to do any work for that and no one bothers you.:w00t: :giggle:
banned#12
I personally believe if customers where treated with a little more respect and maybe a please and a thank you, even an odd smile then none of the above would be a problem. I cannot believe how 90% of these assistants remain in employment
#13
sassie
I personally believe if customers where treated with a little more respect and maybe a please and a thank you, even an odd smile then none of the above would be a problem. I cannot believe how 90% of these assistants remain in employment


fair enough, when i started i was very polite, had a customer talk to the manager and said i was very helpful,
BUT after a year or more of the odd few people being polite, but most people just grunting and making snide comments it gets on your nerves and breaks your spirt. if someone is happy comes over and says hello when they bring shopping i will say hello and talk to them but if they come up looking annoyed or tutting etc i just think well your not polite so why should i be.

so maybe if the next time u go to a shop be extra polite and happy to the person behind the till im sure they will be polite back.
banned#14
Iceman1610
i just think well your not polite so why should i be.

i think that says it all really:giggle:

P.s when i go into a shop, i am polite, i say please and thank you, i can get my point across in a pleasant manner and have brought my children up to do the same, i have my standards no matter the assistants are
banned#15
Iceman1610
well your not polite so why should i be.



Because you are being paid to be there, you are being paid to be polite, you are being paid to serve the customer (happy or not), you have to be polite, courteous and nice, as a representative of the company you work for.

Simple analogy here.

You represent the company, you are polite and helpful to customer, customer enjoys the shopping experience, customer shops there again, company makes loads of cash, you get a pay rise/bonus.

You represent the company, you are discourteous and not polite, customer thinks they wish they had bought said item elsewhere, customer only returns to return the goods, customer never shops there again, company loses profits, company goes into administration, you lose job :w00t: :-D

I know which one makes more sense to me!!
#16
dont get me wrong im nice to people please thank you etc, but if someone is downright rude to me then im not gonna try and be polite.
#17
Once I had one old lady ask me where the Ponds cream are in Boots (while I was working there for work experience). I showed her the Ponds products and then she started complaining that there should be more as it used to be a big brand in UK and kept going on and on about its history etc. So i decided to ask one of the people who actually worked there permentantly if there are more Ponds products in stock, and when i turned my back to find someone else to help her she said loudly (on purpose) "Oh and can you find me someone that actually speaks English". I got so pissed off with her that the security guard had to take her out the store as i started to shout at her,calling her racist etc. In the end i got the rest of the day of :)

Moral of my expereince is that even when your polite and actually go up to customers yourself to ask if they need help, the customer isnt exactly in a polite manner at all times.
#18
Just think.. if customers tidied up after themselves then the company probably would employ less people
banned#19
you forgot to mention people who come in 1 min before closing, and spend ages browsing and dont buy anything.

In answer to all your questions, the customer only thinks about their interests and couldnt give a stuff about anything else as long as they get what they want.
#20
i used to work @ bluewater when i was 16 i worked @ spud u like i really loved my first proper job until a man threatened to pull me over the counter because i wouldn't put butter on his potato!

we were not allowed to put the butter in ourselves due to health and safety reasons and complaints in the past but we did give out butter portions and put the filling in a side dish but this wasn't good enough for him i swear he was mental.

also when my friend kamaljit served a customer the lady refused to be served by an indian lady as she had an allergy with curry (her exact words!!)

i have worked in various restuarants and i assure you if you dont want summit nasty in your food dont be rude!!!
not done it myself but i have seen it
#21
I am currently working in tescos,

and the attitude of some people is unreal.

I have only been working there 3 days, and the customers tut when I have to ask someone for help with an item, mainly due to them bringing multipack cans singily to the till.

then we are expected to drop everything when we are in the middle of doing gap scans, so that we can give the shelf stackers the items that need to be put out, to go and help a customer to find somthing on the other side of the shop. and then they moan that things aren;t avalible, hello you just stopped me checking all the items, to walk accross the store. arrrrrrggghhhhhhhhhh
#22
In my experience (I work in retail) customers are like everyone else, there are pleasant, nice and polite ones but, also there are un-pleasant, horrid and rude ones.
#23
then we are expected to drop everything when we are in the middle of doing gap scans, so that we can give the shelf stackers the items that need to be put out, to go and help a customer to find somthing on the other side of the shop. and then they moan that things aren;t avalible, hello you just stopped me checking all the items, to walk accross the store. arrrrrrggghhhhhhhhhh


im an absolute ditzy cow when i go food shopping theres always summit i cant find i thought it was part of your job to help the customer if they could not find something????

i am always polite, with please and a thankyou

but the shop workers should know that just because the first customer was moody doesnt mean the 2nd and 3rd are

respect works both ways

ive lost count the amount of times i go shopping and the assistant hasnt even looked up at me yet alone smiled

when i worked @ bluewater i always had a smile for the next customer even if the one before was the customer from hell, its part of the job thats why @ interviews your asked 'and how would you deal with X if it happened'
#24
UltimoScorpion
OK...here we go

1. Yes, even a baby could work it out, however you are a CUSTOMER ASSISTANT, its your job, why put stuff on a hangar when you are employed to to it for us

2. Where in the store is the CUSTOMER ASSISTANT breaks listed so we know when you are about to take a break?

3. The customer is always right whether a policy exists or not, it is the CUSTOMER ASSITANTS job to inform the customer of the policies in place.

4. I refer you to point 1. Its your job as a CUSTOMER ASSISTANT.

5. The customer could have forgotten their money, or had to pop to the toilet...however most likely is they were SHOPLIFTERS and you as a CUSTOMER ASSISTANT should know this.

I would suggest CUSTOMER ASSITANCE is not the job for you, try dole you dont need to do any work for that and no one bothers you.:w00t: :giggle:

The customer is not always right.

The customer always BELIEVES they are right.
#25
UltimoScorpion
OK...here we go

1. Yes, even a baby could work it out, however you are a CUSTOMER ASSISTANT, its your job, why put stuff on a hangar when you are employed to to it for us

2. Where in the store is the CUSTOMER ASSISTANT breaks listed so we know when you are about to take a break?

3. The customer is always right whether a policy exists or not, it is the CUSTOMER ASSITANTS job to inform the customer of the policies in place.

4. I refer you to point 1. Its your job as a CUSTOMER ASSISTANT.

5. The customer could have forgotten their money, or had to pop to the toilet...however most likely is they were SHOPLIFTERS and you as a CUSTOMER ASSISTANT should know this.

I would suggest CUSTOMER ASSITANCE is not the job for you, try dole you dont need to do any work for that and no one bothers you.:w00t: :giggle:

:giggle: :giggle: :giggle:
funny but true
#26
Wow some people being harsh on the OP lol. Fair enough its in his job description to deal with the things said, i have to do it too. But hes just having a rant. Let him have his time getting out his anger lol
#27
i'm at iceland, i get what you mean about rudeness etc, but it comes with the job. I just feel sorry for all the people who work full time there, when i'm having a bad day i just think "one more year".

The thing that i hate though is when people really really smell when your serving them at the checkout, seriously there's been some situations where i was close to gagging.

:)
banned#28
stratomaster
i'm at iceland, i get what you mean about rudeness etc, but it comes with the job. I just feel sorry for all the people who work full time there, when i'm having a bad day i just think "one more year".

The thing that i hate though is when people really really smell when your serving them at the checkout, seriously there's been some situations where i was close to gagging.

:)

haha ive had that its really hard to hold your breath and talk to them at the same time
#29
OK...here we go

1. Yes, even a baby could work it out, however you are a CUSTOMER ASSISTANT, its your job, why put stuff on a hangar when you are employed to to it for us

2. Where in the store is the CUSTOMER ASSISTANT breaks listed so we know when you are about to take a break?

3. The customer is always right whether a policy exists or not, it is the CUSTOMER ASSITANTS job to inform the customer of the policies in place.

4. I refer you to point 1. Its your job as a CUSTOMER ASSISTANT.

5. The customer could have forgotten their money, or had to pop to the toilet...however most likely is they were SHOPLIFTERS and you as a CUSTOMER ASSISTANT should know this.

I would suggest CUSTOMER ASSITANCE is not the job for you, try dole you dont need to do any work for that and no one bothers you


No need to take it so personal, i suggest you stay away from topics if you feel in a bad mood, i was only posting as a laugh, but yet i get abuse from you, and no thank you i dont need to go on the dole, i have a part time job which i am regularly praised at and im at Uni so hopefully one day i will be in a position to fire your ****:thumbsup: .
#30
Ohhh Forum fight!!!!!!!!!!!!!! Who wants to place bets?
#31
Lol, maybe not:-D
banned#32
Sweetchinmusic
Ohhh Forum fight!!!!!!!!!!!!!! Who wants to place bets?

haha :w00t: fight fight fight
#33
I think i got my punishment tonight anyway, i had to get a bucket, a rag and some cif and clean away all the dust and marks on the displays, not a nice job lol.
#34
[QUOTE=vinylandtrinkets]when i worked as a restaurant manager for a very well know huge hotel in Newport , we had a huge golf championship crowd in, they started of polite, friendly etc, but after a few bottles of cheap house wine they are your worst nightmare!

Not the Celtic Manor by any chance???:giggle:
#35
I just want to add that you should not lower yourself to the customer's standard if they are rude! Just tell yourself that you have standards, are polite, helpful and courteous and that you are better than them. Once you start behaving like them by being rude, then they have 'won' in a way. The one person that says thank you and smiles at you whilst you are serving them will make it worthwhile cos you know then you are doing a great job and they appreciate it :)
#36
Every job has it's niggles...

I'm sure the tasters who work at the breweries curse those moments of ale on the lips (maybe).
#37
Respect goes both ways, and while some people show respect, shop workers generally get treated like ****.
When people get treated like that, and get the lowest wages allowed, what do customers and companies expect?

The customer is always right is just ridiculous.
There are some proper idiots out there, and when you meet them, the customer doesnt have a clue most the time.
Also try telling a junkie or alcoholic they are wrong about something, usually when they are out their skull.
#38
monkey2929
Just a few things that bug me about working in retail. Feel free to add you own.

Why cant customers put hangers back on clothes properly? Even a baby could tell the difference between a back to front hanger.

Why do customers always need your help when you are on a break or just about to go on a break?

Why do customers complain about company policys when they are clearly noted behind the tills and on the reciept?

Why do customers think its hard to put the items of clothes back in the correct place they got it from?

What makes a customer fill a basket full of items, and then proceed to leave it on the floor in a corner somewhere?

:whistling:


I must admit, I work in the fresh foods department which is pretty bad, stuff left where it shouldn't be. For example today, I found some ice cream tubes in the fresh foods fridges, that means someone has put it there, and we'll make a loss on that item because its been stored in the wrong conditions.

People are lazy, they don't go shopping to put clothes on coat hangers, its more inconsiderate than anything. In food retail, its like my example of the ice cream in the wrong fridge. They probably don't know what but do it anyway.

Don't be arrogant, your employed to help people. You can take your break when you want. I worked 5am till 3pm and I was working constantly till 1pm, where by I should have had a break at half 10. Whether its a customer or a supervisor, your being paid to help people.

People complain because they can. Your the same.

Your 4th point i sjust lazyness and inconsiderate like I said before.

5th Point. Thats just something I tend to avoid on purporse.
#39
How can you tell from reading a message on an internet forum that im being arrogant? This is really bugging me now, can people stop laying into me:-( when i have cleary not offended anyone, i am a member of the general public as you have all pointed out, and of course i probably have done some of these things in the past. I was just saying how by working in retail you begin to realise how lazy / messy some people can be. Me included. Now i dont mind people debating it all but can people stop directing it back to me or i wont bother posting in this thread anymore, which is a shame as its nice to hear other people's experience's / views:thumbsup:
#40
You made it sound like you had a serious problem with people not hanging things correctly.

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