AAAAAAAAAAAAARRRRRRRGGGHHH @ Outnow DVD rental - think they can take money whenever they like. - HotUKDeals
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AAAAAAAAAAAAARRRRRRRGGGHHH @ Outnow DVD rental - think they can take money whenever they like.

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8y, 2w agoPosted 8 years, 2 weeks ago
Checked my bank account this morning and noticed a card transaction for £30 came out today to outnow dvd rental. This place is a joke-i had a free trail with them sent all disks back and cancelled. Anyways they emailed saying one disk was missing (it wasnt it was sent in same envelope as another disk they confirmed they had) anyways few phone calls later they told a me a complete lie imho that they had received them back but the enveleope was opened and one disk missing - yeah right! Anyways I was promised not to worry they would cancel my account ect ect even recieved the email confirming my account was closed on 15th October yet today they felt they had to take £30 off me Im livid to say the least!! that £30 was to cover to DD coming out tomorrow so now I have to go to all the hastle off putting money (that I havent really got spare) into my account to cover the DDs. AAAAARRRRRGGGGHHHHHHH!!!!!
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EBT Avatar
8y, 2w agoPosted 8 years, 2 weeks ago
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#1
did you not cancel the dd with your bank???
#2
Its not a DD they set up just use your card details
banned#3
Try online banking its a treat cancel direct debits in a few clicks.
#4
EBT
Its not a DD they set up just use your card details


oh didnt know that hope you get your £££ back x
#5
lumoruk
Try online banking its a treat cancel direct debits in a few clicks.

well I would of done but its not a DD:roll:
#6
Phone your Credit Card company. I bet they have had this loads of times with OutNow. They will recover the money, give OutNow a warning, and that should be the end of it. This happened to me with another company and Alliance & Leicester got it sorted in a day.
#7
I had the exact same problem with them - they said one disc was missing after I had cancelled.

The thing is, if discs go missing when you are a member, you are covered. As soon as you cancel, they bill you for the disc... I think it's just a ploy to get money out of you.

I got a proof of posting for the discs, as I knew they would try it on... I was not surprised when they did!

As they said the disc was lost, they tried to charge me another months rental... had to fax them the proof of posting, and demand the money be credited back to my account.

They were supposed to send me free Cineworld tickets when I joined up, that I never received either....
#8
I had same problem with them too now whenever i cancel i empty my list and wait until the discs are with them then cancel.
#9
Just waiting till they open at 10am to call tried my bank they said there is nothing they can do except cancel my debit card and send me a new one to stop any further payments being taken
#10
#11
Well they are refusing me a refund as they didnt recieve my 'lost in post' form they made me fill in even though i sent it back the day i got it! Just reading on the net and loads of people are having this happen to them i think its disgusting. I am waiting for the manager to call me back as i was starting to loose my rag with the custmer service operator, lets see if she even call back!
#12
they never called back so I contacted consumer direct who told me to email and send a recorded delivery letter demanding a refund within ten days, if i dont get it I am to call them back and they will forward my complaint to trading standards.
#13
EBT
Just waiting till they open at 10am to call tried my bank they said there is nothing they can do except cancel my debit card and send me a new one to stop any further payments being taken


won't do any good, the card is just a "route" to the account and most banks systems will just transpose the debits, not really relevent here anyway as it looks like a one off.
Would of thought as the vids where hired when you where a member any protection should still have been in place unless you returned them after the membership was canceled in which case??

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