Just a thread to express your anger towards/about Abbey or Santander.
Couple of months ago my account was hacked and the money was spent at this Chinavasion e-retailer, somewhere in the excess of £400. I phoned the fraud squad and they re-imbursed my account and everything was hunky dorey, got a new card through etc.
A couple of weeks later, Chinavasion refunded my account with the missing money so Abbey, without prior notification took £400 from what I now owed them, except I wasn't expecting these transactions and every since I've been £238 overdrawn, so now all my bills have been getting delayed and I'm getting charged because they are direct debits.
Last tuesday I get a cheque through the post that will sort my financial problems, go to my local branch the same day to cash the cheque in, the woman said to me that it will be cleared on Monday 10 August 2009. Check my bank that morning, nothing, but on the same day I get a letter through the post saying my whole account and card have been restricted, I phone them up and tell them about the cheque and they said that it should be cashed tomorrow (Tuesday 11 August 2009) and to ring back to get the restriction lifted.
Tuesday morning comes round, STILL nothing, so I phone general enquiries up and this time I am told that it should be clear on Wednesday 12 August 2009, this time I make sure to ask how definite this is, ''100% definite Sir''. I then tell her how much the cheque is worth and she changes her tune and says it might have gone through 'Extended Clearance' and should be clear on Monday 17 August 2009.
Its still not cleared today so looks like I'm waiting for money that is rightfully mine. So thats two things.
1. Clearance of cheques over the value of £1000 is just disgraceful in this day and age, even if cheques are stone-age.
2. My whole account was restricted because of them, I phoned them when I noticed the money missing and was told that the money hadn't yet left my account and that they couldn't stop it as the system is automated!! - Then why do banks like Halifax ring the account holder the minute large and unusual amounts are taken from their account, if it is fraud, the money is stopped from leaving straight away.
Would love to hear everyone elses gripes, I know I'm not the only one.