Accepatble time limit for laptop warrnty repair - advise please ? - HotUKDeals
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Accepatble time limit for laptop warrnty repair - advise please ?

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Hi all I am after a quick bit of consumer advise. Bought a refurb laptop last August with 12 months RTB warranty. A couple of months ago it developed a screen flicker problem so I contacted … Read More
elitom Avatar
7y, 4m agoPosted 7 years, 4 months ago
Hi all

I am after a quick bit of consumer advise.

Bought a refurb laptop last August with 12 months RTB warranty.

A couple of months ago it developed a screen flicker problem so I contacted the retailer and agreed to return it to them at my cost for repairs.

I agreed with them that I would send some video clips to clearly show the problem anticipating a no fault found reply.

The laptop was delivered to the retailer on 1st March and after chasing them got a reply on 9th March to say they could not reproduce the fault but did acknowledge that the video clips send on CD with the laptop do show a fault so they would send it to a specialist repair centre and I would get a response within 2 weeks.

Today I chased them again and they have no feedback from the specialist laptop repairer and say I should wait another week for news!

So my question is this Is there are precedent set for a reasonable amount of time a warranty repair should take before I can start to put pressure on the retailer?

I can understand that if the fault is not easy to replicate then it will take some time but to be kept without a product that I have paid for indefinitely is not acceptable.

Any ideas / advise much appreciated.

EliTom
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elitom Avatar
7y, 4m agoPosted 7 years, 4 months ago
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Comments/page:
#1
Take a look at your warranty T&C's.

I have an insurance policy with PC World/Currys that states 6 weeks from collection/drop is the max they can keep me waiting before they have to replace it with a brand new one or vouchers equating to the original cost of the product.

I know your warranty is likely not to be the same but I am sure they define a reasonable amount of time in it.

Gav
#2
Should be their cost if fault confirmed. About a month is reasonable...
#3
should not take a month...

Either a faulty motherboard (If onboard Graphics), a faulty screen inverter, or a faulty screen...

who was the retailer??
#4
TheCaptain
should not take a month...

Either a faulty motherboard (If onboard Graphics), a faulty screen inverter, or a faulty screen...

who was the retailer??


yep Toshiba U400 so onboard graphics

short video clip here

http://s270.photobucket.com/albums/jj99/elitom/?action=view¤t=CIMG2247.flv

retailer is telephones online

EliTom

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