I bought my daughter the sony erricson w810i mobile phone a couple of months ago when it first went into the sale. From the start the camera has never worked, i contacted customer services and they told me to return it but they had sold out so they would credit my account. so she decided to keep it with faulty camera.
Yesterday they came back into stock, or so i thought(won't go through checkout).
I contacted them hoping to send this one back and swap for a new one but she told me that i could end up paying for 2 then. I was told to send it back and they would check and repair it or replace it? I was always under the impression that they just credit your account for a faulty phone so i must have asked her 3 times if this was correct and she was adamant that they would replace the phone.
Thing is not sure what to do as i'm sure she's wrong. I did email sony erricson and they told me to send it to them to look at so what do i do? my daughter loves this phone and paid for it herself out of her birthday money.