to cut a long story short missus signed up to 888sport.com around grand national time (she does a sweepstake in work so they use her account) a few days after joining 888sport.com she got a email from them saying how they had not been able to verify her name under our address (standard thing a lot of onlien bookies do it) so she had to send in id etc, weeks later she had no update so when the derby came around she just re-joined back up deposited her £100 and placed her shops sweep stake
to cut along story short she won around £125 (that includes her original £100 - so a £25 profit)
she tried to sign in later that evening and her account had again been blocked, so she called 888sport customer services who said there wasnt much they could do as they ddint deal with account that was a department that can be contacted only via email (ive sent an email) the customer service guy said he thinks they clsoed it down as it was linked to another closed down account (he said they had some problems with faxed id not being received) so they more then like never got it so just went ahead and closed the account
what is worrying her is what happened to the money she won as surely if they closed her account (thus voding her bets) which by the way the CS guy said that wasnt the case as he could she a profit of £25, does she
A) get her £100 stake back
B) ger her £125
as surely they couldnt just keep both or could they ???