advice about flights - HotUKDeals
We use cookie files to improve site functionality and personalisation. By continuing to use HotUKDeals, you accept our cookie and privacy policy.
Get the HotUKDeals app free at Google Play

Search Error

An error occurred when searching, please try again!

Login / Sign UpSubmit

advice about flights

£0.00 @
a couple months ago i booked a flight to LA through ebookers for february 12th, they emailed me today saying that the flight has been cancelled and they have put me on the next flight available with t…
waterfordmma Avatar
9y, 6m agoPosted 9 years, 6 months ago
a couple months ago i booked a flight to LA through ebookers for february 12th, they emailed me today saying that the flight has been cancelled and they have put me on the next flight available with that airline which is the 13th of feb.
I checked the website and there is a flight on the 12th but its with a different airline, do you think i could get them to switch me over to that one without charging me extra? i have to ring them tomorrow so i'm trying to prepare myself, not sure what i'm entitled to.
sorry for the long post, not a great start to my sunday
Tags:
waterfordmma Avatar
9y, 6m agoPosted 9 years, 6 months ago
Options

All Comments

(15) Jump to unreadPost a comment
Comments/page:
#1
Don't worry about it, you could get to the airport on the 12th and find the flight has gone tech and you would be put up in a hotel for the night anyway, just accept it. It is also just towards the end of the winter season so planes are not always available. Anyway there is someone who has more money than you and you might not get a flight for days due to them 'commandeering' flights.

Who are you flying with?

Send me a PM if you want me to see what I can do :thumbsup:
#2
Just price out the flight with the alternative airline and see if they refund your original flight what you would have to pay extra.

That will be the way they would look at it.
banned#3
waterfordmma
a couple months ago i booked a flight to LA through ebookers for february 12th, they emailed me today saying that the flight has been cancelled and they have put me on the next flight available with that airline which is the 13th of feb.
I checked the website and there is a flight on the 12th but its with a different airline, do you think i could get them to switch me over to that one without charging me extra? i have to ring them tomorrow so i'm trying to prepare myself, not sure what i'm entitled to.


I doubt very much you will get any joy with this request, purely because they have paid YOUR airline for the ticket and the OTHER airline has nothing to do with it and probably priced much higher now anyway. However, I'm sure you can ring and ask.

Airlines seem to be able to get away with anything. Overbooking and getting bumped is common place (Ever seen US Airline? - Thats disgraceful IMHO.)

I flew to Orlando Earlier this year with Delta. The flights were booked well in advance (10 months) and were amended probably about 20 times, with minor flight time changes during that period. Luckily, they were minor and made no odds, though our connecting flight in Atlanta was pretty tight. After phoning Delta, we were told, the time we had was fine and that even if we missed the connection we could just get on the next one which was hourly.

When we arrived, it took almost 2 hours to clear customs etc and recheckin for the next flight - which we missed. So going to the flight desk, we were then told "come back tomorrow - all flights are full." It was lucky I had seen the program mentioned previously. After the missus and kids started crying, I remained very calm and asked to see the manager. I asked him to review their response and reminded him that our eldest boy was autistic and his medication was packed in our luggage (the last part was a lie!) There is now a new EU law out that enables passengers to claim for delays - and this would have cost Delta - though I never mentioned it.

Luckily, he could see the distress their airline had caused (and the record on file of my eldest's autistism which was registered with them) and whilst the reality was the problem was actually with the inadequte staffing levels at Home Security, they should have factored that with their "you have enough time" reply. He managed to get on the next flight, some 3 hours later - and some poor so and so got bumped off. The day the government intervenes with the disgraceful practice of overbooking (instead of using flight travel as a means to legally steal extra cash) the better.
#4
guv


Airlines seem to be able to get away with anything. Overbooking and getting bumped is common place (Ever seen US Airline? - Thats disgraceful IMHO.)



It is a known fact that 10% of booked passengers fail to turn up for their flights for whatever reason, death, traffic delays, forgettting the flight, missed connections so all airlines make allowances for over booking, it costs them nothing to put you up in a hotel overnight and they are not bothered. Also if you opt to be bumped you can get as much as £500 cash in your hand for a 24hour delay:giggle: Great if you live near the airport....
#5
There are alot of bennefits for getting bumped off flights, you will be guaranteed another flight, often getting extra flights for free, a hotel and cash.

It's even better when it's the end of your holiday, it extends it a bit, lol
#6
its a tough one, the other airline charges an additional 250 euro. i wasn't sure if this is the airline charge or the airline/ebookers price combined
#7
kitten they never offered me compensation, they just emailed asking is this ok. . besides, to be honest i'd rather fly out on the day i booked than go a day late with some extra cash. i've been saving for the holiday for a year, i don't want it shortened at all if possible.
banned#8
Crazy1
It is a known fact that 10% of booked passengers fail to turn up for their flights for whatever reason, death, traffic delays, forgettting the flight, missed connections so all airlines make allowances for over booking, it costs them nothing to put you up in a hotel overnight and they are not bothered. Also if you opt to be bumped you can get as much as £500 cash in your hand for a 24hour delay:giggle: Great if you live near the airport....


Its a known fact that airlines overbook in excess of 10%. (Where did you get that figure from anyway?) Delta told us an overnight stay was at OUR expense not theirs, plus of course, we wouldnt be getting a refund for the hotel accomodation we already HAD paid for. A lose, lose situation. In any case, who in their right mind would want an overnight stay in Atlanta? You make it sound like a bonus!

What you say is correct that volunterring to get bumped can get a reward (though Ive never heard of anyone getting £500 CASH. Problem is, if people dont volunteer (as is often the case), you still have seats sold that the airline NEVER had any intention of forfilling.
banned#9
waterfordmma
kitten they never offered me compensation, they just emailed asking is this ok. . besides, to be honest i'd rather fly out on the day i booked than go a day late with some extra cash. i've been saving for the holiday for a year, i don't want it shortened at all if possible.


Compensation would only happen when you turn up at the airport. You are not getting bumped - its the whole flight thats been cancelled. Unfortunately they are entitled to do this - as annoying as it might be!
#10
airlines do over book
y brother flew to thailand to visit us and he flew with british airways.
they offered him to stay in england one more day in return a hotel for the night a few hundred quid and any flight with club world within the uk.
lat year when we flew with american airlines we were offered to give up our seats until the next available flight.
offered about £400 each and a stay in a hotel.
we had kids so we refused and desperate to get to disney
#11
hey guv, you reckon they'd allow me switch airlines if i cough up the difference in price?
banned#12
waterfordmma
hey guv, you reckon they'd allow me switch airlines if i cough up the difference in price?


Most definately. Problem is though, early booking gives better prices. You might like to ask them if they would honour the prices the other airline had at the time of your booking. Again I doubt this will happen. What has happened to you is quite common unfortunately and as the middleman, they are under no obligation. They should however be obligated to give you a full refund, so you can book again with whoever you like. Let us know what they say!
#13
waterfordmma
hey guv, you reckon they'd allow me switch airlines if i cough up the difference in price?


You are entitled under the Terms of Carriage to a full refund of your original fare.

That's why I said just price out the alternative flight and you will see the difference you have to pay.
#14
thanks for the advice pmcg. . i'll give them a ring in the morning and will let you know what they say
#15
i rang them anyway, shannon - atlanta - la was the original route and was costing 240 per person, its now cork - heathrow - la and cost me 310 per person. am now flying with american airlines not delta.

i can live with that. cork is easier anyway. problem is they cancelled the original order and said it will take ten weeks for the refund to go through

Post a Comment

You don't need an account to leave a comment. Just enter your email address. We'll keep it private.

...OR log in with your social account

...OR comment using your social account

Looking for Twitter login?
Thanks for your comment! Keep it up!
We just need to have a quick look and it will be live soon.
The community is happy to hear your opinion! Keep contributing!