Advice about getting a BT line 'reconnected', etc. - HotUKDeals
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Advice about getting a BT line 'reconnected', etc.

TGB Avatar
8y, 5m agoPosted 8 years, 5 months ago
Morning all,

Me and my partner have been at our current place since November. I had cable installed right away and we currently use a Virgin phoneline (I say 'use' - we only have the phoneline to get their cheap broadband 1st year deal)

The previous occupants however used BT and the line is still in the house. If I plug a phone into it it just seems like it's disconnected - i.e. chopped cuz they moved out or didn't pay the bills.

Now my 12 month Virgin contract expires in November - thank god - and I want to get as far away from them as possible, i.e. having a DSL ISP like BeThere which requires a BT phoneline.

I've read in some places about BT charging a £120 connection fee, but I've also read that this doesn't apply if you're not the first person to occupy the residence / have a BT phoneline. I assume it only needs reconnecting at the exchange again.

Will it cost anything to have the BT phoneline working again?

Thanks
TGB Avatar
8y, 5m agoPosted 8 years, 5 months ago
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#1
Give them a ring, 0800 800 150
I had to since i need a BT line and they said £129 reduced to £30, got thru to another department and that got waived so reconnected for free :)
Might be slightly different but until you ring, you never know
I did have a BT line initially but went to a cable company and now i am reverting back
#2
boydent999
Give them a ring, 0800 800 150
I had to since i need a BT line and they said £129 reduced to £30, got thru to another department and that got waived so reconnected for free :)
Might be slightly different but until you ring, you never know
I did have a BT line initially but went to a cable company and now i am reverting back


Cheers mate, that's what I'll do.

Same situation as me - we (well at the time my family) were with BT since forever up until about 2001. Then all logical signs pointed to cable - unlimited broadband, free calls all over the UK and free TV. How could you go wrong? Well for years you couldn't, until now. :x
banned#3
Don't let them charge you just say the line is connected and you can hear a dial tone on your phone even if you can't they'll reconnect you for free, then when it's still not working after a week, ring them back and say you haven't got a dial tone on your phone anymore :thumbsup:
#4
.....and when you do that, that might ask for backdated line rental :giggle:
They'll do tests on the line, surely?
Like i said, they said mine reconnect is free, so do they need to lie?
banned#5
boydent999
.....and when you do that, that might ask for backdated line rental :giggle:
They'll do tests on the line, surely?
Like i said, they said mine reconnect is free, so do they need to lie?


I think you have to pay to reconnect if you can't hear a dial tone, was a dial tone when I moved in and didn't get charged to reconnect. They test the line sure then all they have to say is well I can hear a dial tone here.
#6
Ah right.
Bit of a quandary it seems :)
#7
I was also looking into this....I also remember a post (can't find it now) about if you join Sky they would pay that £124.99 connection fee for you.

If anyone else knows how you can get around this connection charge that would be appreciated.

Thanks
#8
SkippyDoo
I was also looking into this....I also remember a post (can't find it now) about if you join Sky they would pay that £124.99 connection fee for you.

If anyone else knows how you can get around this connection charge that would be appreciated.

Thanks


I was offered a deal whereby Sky would credit my account with £125 if i took their service.Good deal if you want Sky.Just tell them you havent got a BT line.
banned#9
I want to switch from VM to talktalk but the thought of having to get my old BT line reconnected and then switching to talktalk has always put me off because of the inevitable loss of internet during the changeover.

Anyone else been through this process. My VM bill has risen a lot recently and I'm fed up of having to ring retentions every few months for them to price match others. Along with their new Phorm tie-up and ridiculous throttling, I'm seriously considering going for it.

EDIT:- just called VM and cancellation takes place on the 11th July (Gulp!). best try get my line reconnected for free lol
banned#10
Result. I was scheduled for disconnection from VM on friday so rang up again just now and they offered me Talk Unlimited/Line rental/Broadband size M for £15.50 (12 month contract).

Pretty pleased with that as BT wanted £124.99 just to reconnect their old line!

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