Advice about letters coming to wrong address
We have lived in this house for nearly 2 years , in this time we have been getting mail from DWP to a name that I don't know , I presume that she lived here before us. I have been putting the mail in the post box marked "not known at this address*, but still letters are being delivered I opened the one that was delivered this morning by mistake and pensions and benefits are being made to this person , I phoned 2 different numbers but none of the choice buttons cover anything like this , anyway I pressed one and waited and waited but was paying for the calls so eventually hung up ,I tried to email them but it says for general enquiries only,no names or addresses to be included , So could anyone advise what I could do I don't
really want to post it to them adding a letter because I opened it and I think it's illegal to open anyone elses post.
All Comments (36)
Jump to unread Post a CommentEdited By: jeany123 on Mar 23, 2012 15:01
Exactly....so therefore not your problem but theirs!
Exactly....so therefore not your problem but theirs!
You are right thank you
Returned the fines to sender and wrote and spoke to dvla, yet STILL they come! oO
Returned the fines to sender and wrote and spoke to dvla, yet STILL they come! oO
I will just put them in the post box and return them, cdm 22 is right it's up to them to sort it, but it's still annoying :(
I think I worry too much
http://www.bbc.co.uk/programmes/b01dc57k#synopsis
What should you do if an urgent, official-looking letter addressed to a previous resident drops through your door? Especially one that's threatening the bailiffs. Should you return to sender - or open it and deal with the consequences? Paul Lewis speaks to Money Box listener, Annie and gets advice from Susan Marks from the Citizens Advice Bureau
Only half caught it so can't remember what they said.
Edited By: gari189 on Mar 23, 2012 15:34
Technically it is illegal to open someone elses post!
It's also wrong because, also under the DPA, the companies are obliged to keep up-to-date and accurate information on people. Evidently, they don't, and they could be leaking anything to anybody. This is possibly the fault of the individual for not informing them of a change of address, or it could be the companies' faults for not updating when they were told to.
I think maybe speaking to the Information Comissioner might be the best step.
Technically it is illegal to open someone elses post!
which is what I already said
http://www.bbc.co.uk/programmes/b01dc57k#synopsis
What should you do if an urgent, official-looking letter addressed to a previous resident drops through your door? Especially one that's threatening the bailiffs. Should you return to sender - or open it and deal with the consequences? Paul Lewis speaks to Money Box listener, Annie and gets advice from Susan Marks from the Citizens Advice Bureau
Only half caught it so can't remember what they said.
Thanks I will listen to that
Technically it is illegal to open someone elses post!
which is what I already said
So it is. Apologies.
Also,take names of people you talk to from the companies along with their office base etc. That will make sure they do their job as it feeds back to them if theyve not done what they are supposed to do.
It's also wrong because, also under the DPA, the companies are obliged to keep up-to-date and accurate information on people. Evidently, they don't, and they could be leaking anything to anybody. This is possibly the fault of the individual for not informing them of a change of address, or it could be the companies' faults for not updating when they were told to.
I think maybe speaking to the Information Comissioner might be the best step.
Oh I didn't realise that they couldn't change it so I am probably wasting my time if I phone them
Technically it is illegal to open someone elses post!
which is what I already said
So it is. Apologies.
It's ok I do the same :)
Also,take names of people you talk to from the companies along with their office base etc. That will make sure they do their job as it feeds back to them if theyve not done what they are supposed to do.
We had other letters to start with and I returned them and they seem to have taken notice but the Works and Pensions keep sending them