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Advice for returning laptop

Serj Avatar
6y, 5m agoPosted 6 years, 5 months ago
I bought a laptop from currys about 2 weeks ago (instore). The laptop is really nice and almost perfect, however, the on-board graphics are just not powerful enough for what i need, i wasn't expecting to be able to do any 3D gaming, but it struggles with moderate 2D work.

I still have the receipt, and the laptop is in mint condition, it hasn't been moved from my desk.

Where do i stand?

The laptop was marketed as "Get the Dell Inspiron 1564 and experience a powerful laptop that will meet your demand..." its a very general claim, but it doesn't meet my demands, moreover i do not consider my demands to be unusual in the slightest.
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Serj Avatar
6y, 5m agoPosted 6 years, 5 months ago
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#1
Technically you have no right of return for anything bought in store. But some store will do a swap, but it's down to them, I don't know what Curry's policy is ?
#2
Legally Currys do not have to do anything (and to be honest I dont think they will) - you can try to take it in and see what they say. But the seal will be broken and so they wont want it back as they cant sell it as new
#3
They should laugh you out of the store.
#4
Why? Because i bought a laptop without knowing its full capabilities? There are no benchmarks available for a laptop with this spec, how am i supposed to know what it is capable of without being able to test it?

For the less irascible posters above, i suppose it cant hurt going in and asking, the worst they can say is no :) I wouldn't have thought they would complain though, its not quite as capable as they made out...
banned#5
Doesn't matter how it was marketed its up to you to have checked the specs prior to purchase

Your on to plums
banned#6
Serj
Why? Because i bought a laptop without knowing its full capabilities? There are no benchmarks available for a laptop with this spec, how am i supposed to know what it is capable of without being able to test it?

For the less irascible posters above, i suppose it cant hurt going in and asking, the worst they can say is no :) I wouldn't have thought they would complain though, its not quite as capable as they made out...


And believe me they will say no and quite rightly so. Legally they do not have to swap or refund as there is no fault with the machine.
#7
Serj
Why? Because i bought a laptop without knowing its full capabilities? There are no benchmarks available for a laptop with this spec, how am i supposed to know what it is capable of without being able to test it?

For the less irascible posters above, i suppose it cant hurt going in and asking, the worst they can say is no :) I wouldn't have thought they would complain though, its not quite as capable as they made out...


They havent "made it out" to be anything. You brought it so it was upto you to do the research and make sure your happy with it. You could have at least tested it and returned it within the first week if you were that bothered about it. I hope they dont do anything just for your laziness in not doing your research or bothering to return it in time.
#8
You could fabricate a fault with it. They then have to prove it isn't faulty within the first 6 months of purchase. Perhaps, keeps freezing up or rebooting intermittently. Currys policy is 'NO'.
#9
Research was done, specific benchmarks were not available. and ive been working 6 days a week for the last fortnight and haven't had a chance.

I asked for some advice, its not as if i was trying to scam anyone, i don't understand the animosity tbh. I guess some people are just miserable :)
#10
You asked for advice and got a sound one. If you don't like it its up to you but this will not change the facts. You shouldn't have asked really.

By the way if you take it back to Currys they will accept it and refund you NOT!!!!!!!!!!!!!!!!!
#11
The Therapist
You could fabricate a fault with it. They then have to prove it isn't faulty within the first 6 months of purchase. Perhaps, keeps freezing up or rebooting intermittently. Currys policy is 'NO'.


that would be quite easy for currys to prove since the computer isnt faulty
#12
what kinda of stuff are you trying to do that its struggling with?
#13
At what point did i decide not to accept the advice? I mentioned i would ask, that is all, i have no intention of being pushy, or lying about a fault.

Advice is "if it not a hardware -fault- then they are not legally obliged to accept a return" not "you are an arse for asking a question"

Advice is fine, insults are not, they are also unnecessary.

Numptyj, specifically, real-time image analysis and transformation, mostly for movement and shape/pattern recognition, its not a huge issue, just a niggle.
#14
Serj
At what point did i decide not to accept the advice? I mentioned i would ask, that is all, i have no intention of being pushy, or lying about a fault.

Advice is "if it not a hardware -fault- then they are not legally obliged to accept a return" not "you are an arse for asking a question"

Advice is fine, insults are not, they are also unnecessary.

Numptyj, specifically, real-time image analysis and transformation, mostly for movement and shape/pattern recognition, its not a huge issue, just a niggle.


Unfortunately, that's all you can expect from certain people on here. :-(
#15
Yeah so it seems :)
#16
the description you give of the fault sounds like nothing to do with the gfx by the way, suggest you try a desktop for that purpose.
#17
I work for Currys (sadly) and the policy is that they don't sell items for you to trial at home.
if its opened, used and you havent got an actual provable fault, they will not return/refund/replace it.
the item needs to be re-sold and the only time they'll accept a laptop back after its been used is the cancellation of a mobile broadband contract.
the laptop is sent away and formatted, then sent back to the store and sold as pristine (box open) again.
#18
I started visiting this site because the Techie page on Money Saving Expert is far worse. It is unacceptable anywhere and I think the only answer would be a dislike button, then if a lot of dislikes are recorded the adminstrators could warn that person if they consider those posts offensive or agressive their ip address will be blocked.
#19
Hagalaz
I started visiting this site because the Techie page on Money Saving Expert is far worse. It is unacceptable anywhere and I think the only answer would be a dislike button, then if a lot of dislikes are recorded the adminstrators could warn that person if they consider those posts offensive or agressive their ip address will be blocked.


bit like communism, nice in theory.
problem is you will then get trolls spouting nonsense and the people who try to dispel it will have loads of dislikes against them.

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