I purchased an item on 05/10/09 and I waited and waited for it to arrive due to Royal Mail postal problems. The seller assurred me the item had been sent out. After waiting til 16th October the seller said they will issue me a refund and they will make a claim to Royal Mail. Since 23/10/09 the seller has not logged back in and I'm still awaiting my refund.
Any advice on what I should do?