I do not know whether anyone can help at all, or even if I have come to the right place! ;-)
I received a quote over the phone to get a new engine fitted to my car. The garage is in Basildon, and I am in Cambs. I accepted the quote and they came to collect car and also advised the car would be ready in one week (ready for Saturday 09.06.07).
They took £100 deposit via credit card from me! leaving over £1k to pay.
I called them on Wednesday to confirm all was going ok and the car would be ready on saturday! they did not know and said call back Friday (then hung up!) I called Friday to see whether ready and was told that they did not know again! someone who did know would get back to me..and did not! Called saturday morning (6 times) and was finally told it would be 'next week sometime' and they hung up! I know I should not stereotype...but have heard about second hand car people/garages - as well as these lads sound like 'typical Essex lads' as my Mum would say! (these ones possibly worse with a arrogant attitude!)
Finally, yesterday I called them to be told it would be ready Thursday sometime! I said I was coming down by train(costing £38, and would be there in the afternoon - around 3.30pm - to be told..they will see what they can do, and will TRY and get it done but cannot promise!). I said I will call again on Thurs morning to confirm it is ready! (ebven though have paid for ticket already!)
I am now quite distraught over this! they have taken longer than they first suggested and I am a little afraid to 'have them try and pull the wool over my eyes' with regards to the sale and try and get more money out of me. Their customer services is appalling, they have not called me back, and seem to have passed me from pillar to post!
Does anyone have any advice for me for when I do collect the car in Basildon on Thursday please? I do feel I should be compensated for the inconvenience, and attitude (not to mention lack of customer service). I will be paying the remainder on credit card. I will be heading there on my own and do not have a male friend available who I can take with me to check the car will be finished to the right standard!
What if they try and charge me more? it was a verbal agreement! What if they turn round and say the car is not ready? ! I do not want to be intimidated into doing anything I do not want to do (and from the attitude of these guys, I feel thats how they treat a lot of people!).
Any advice appreciated please! Oh and will ensure I have the number of the local police station in my phone before I leave on Thursday!..just incase!