I am at a loss who to turn to here, and a little worried! A few months ago I wrote in the forums about a dodgy job (recon engine) done on my car by a company in Basildon.
This has been going on for months now. I have finally managed to go through my credit card company to get some compensation back.
My problem being is that the garage who have repaired my car advised my credit card company that they have sent a 'goodwill' gesture cheque to me and that it has been cashed.
My credit card company asked them for a statement proving this - 3 weeks ago, and have yet to receive anything - they have contacted the garage further and been fobbed off like I have with different stories.
The credit card company has finally agreed to pay the extra that the garage supposedly sent me by cheque that has been chased.
Putting the credit card company aside, I have emailed the garage to ask for details of this cheque, as it could be a case of identity theft/fraud. I have not received this cheque nor cashed it. The garage will not even respond to me at all - and have not sent any information to my credit card company either.
I have contacted the police who cannot help until I have the cheque information. My credit card company have now settled my dispute as well.
The issue of the Goodwill gesture cheque being sent and cashed, may be a complete lie, but what if it is not? - if they have sent it and it has been cashed - this is fraud! I cannot get any details on the cheque myself from the garage, and dare not phone the garage as have received threats from them before, and they have been very nasty to me - swearing down the phone, hanging up on me, lies and shouting etc
Can someone please help!