Advice needed -daughter stuck in Turkey told to pay for accommodation - HotUKDeals
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Advice needed -daughter stuck in Turkey told to pay for accommodation

Susannah Avatar
6y, 7m agoPosted 6 years, 7 months ago
My daughter is in Turkey and booked her holiday through Monster travel. Obviously she now cannot come back (due back yesterday) and has been told that she now has to pay hundreds of pounds to stay in her accommodation. She has travel insurance (also through Monster travel). Does anyone know if there is anything she can do or does she have to pay?
Thanks in advance for all help. Rep will be left
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Susannah Avatar
6y, 7m agoPosted 6 years, 7 months ago
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#1
sleep on the beach?
1 Like #2
Has she contacted her insurance? Does she have the policy on her which states her coverage and the terms for it? That would be a good place to start.
#3
tinkerbell28
Has she contacted her insurance? Does she have the policy on her which states her coverage and the terms for it? That would be a good place to start.


The insurance company say she has to pay - but I wondered if anyone knew of anything that can be said/has been said by others that may change their view in this situation? Thanks for help though
banned 1 Like #4
this is why i don't get travel insurance (i do have coverage through work but that's not the point :p) good luck op hope things work out for your daughter
1 Like #5
Maybe it's a situation of pay for the hotel now and claim it back from the insurance company later. Provided that the policy covers such scenarios.

I'd personally just pay up and fight it out with the insurance company when I got back.
1 Like #6
yeah ive heard some insurance compaines are refusing to pay with it being a natural disaster...

i would pay and then fight it would afterwards.. what else can she do?
1 Like #7
I'm not sure given the circumstances that your daughters insurance would cover the additional costs as sometimes 'natural disasters' are not covered- its worth checking her policy details.
Regardless, sounds like she needs to book some accommodation anyway and then look at how to claim it back if possible....
Sounds awful - good luck.
#8
Susannah
The insurance company say she has to pay - but I wondered if anyone knew of anything that can be said/has been said by others that may change their view in this situation? Thanks for help though


She needs to read her policy thouroughly to see what she is/not covered for to try and argue her point. Some oare paying out, some aren't.

Or ring the travel agent see if they are able to do anything.
1 Like #9
What hotel is she in that charges hundreds of pounds - move to one of the cheaper ones, they usually go for under £20 per night in Turkey
#10
RufusRabbit
What hotel is she in that charges hundreds of pounds - move to one of the cheaper ones, they usually go for under £20 per night in Turkey


She's just arranged to move to a cheaper one. She was concerned that it would end up costing her hundreds if she stayed where she was - she was in an expensive one by Turkey's' standards. Thanks for the help.
1 Like #11
why dont you ring monster travel on her behalf here if you unsure about the responce she got - sometimes when you are in a desperate situation in a foreign country you can lose your calm v quickly -
Why not get here exact details of the policy ( company , cover obtained etc) maybe you could read online the T and C 's etc -
Its looks as though she will have to pay for some sort of accomodation , wether she chooses to stay at the one she is at at the moment is up to her and then claim back when back home this is standard as hotels especially independent ones can not afford to put your daughter et al up for free ( only through goodwill etc will they do this ). Just get her to settle in one place for now , make sure she gets receipts etc and maybe do some ground work for her if you can get hold of someone at monster / read details of T+C'S online .
Good luck
2 Likes #12
Have a read through this:

But even in exceptional circumstances EU passenger rights continue to apply and air travellers should speak up to claim their rights."
With regard to passenger rights, the Vice President added:
"This is a situation which is causing immense difficulties for passengers travelling throughout Europe. It can be considered a very exceptional circumstance. Nevertheless, it is important to remind passengers and airlines that EU passenger rights do apply in this situation":[LIST]
[*]the right to receive information from airlines (e.g. on your rights, on the situation as it evolves, cancellations and length of delays)
[*]the right to care (refreshments, meals, accommodation as appropriate)
[*]the right to chose between reimbursement of fares or be re-routed to final destination[/LIST]In an exceptional circumstance such as this, passengers are not however entitled to additional financial compensation that would be the case where delays or cancellations are the fault of the airline.

http://europa.eu/rapid/pressReleasesAction.do?reference=MEMO/10/131&format=HTML&aged=0&language=EN&guiLanguage=en

If you follow it through Regulation (EC) No 261/2004 says:
In the event of flight cancellation or denied boarding, the passengers concerned have the right to:[LIST]
[*]reimbursement of the cost of the ticket within seven days or a return flight to the first point of departure or re-routing to their final destination;
[*]care (refreshments, meals, hotel accommodation, transport between the airport and place of accommodation, two free telephone calls, telex or fax messages, or e-mails);
[*]compensation totalling:[/LIST]- EUR 250 for all flights of 1500 kilometres or less;
- EUR 400 for all intra-Community flights of more than 1500 kilometres, and for all other flights between 1500 and 3500 kilometres;
- EUR 600 for all other flights.
#13
CuteKitty26
yeah ive heard some insurance compaines are refusing to pay with it being a natural disaster...

i would pay and then fight it would afterwards.. what else can she do?


Interestingly me and my mum were saying this when we first heard, that insurance companies would wriggle out of paying and probably say its a natural disaster.
1 Like #14
doesnt matter if its a natural disaster/act of god,and this is NOT a matter for the insurance company. the guardian travel expert explained this morning on tv that if passengers are already at their destination and awaiting the return leg then their travel company HAVE to provide a hotel while they wait.

he did say,however that many cowboy companies were not meeting this obligation,and would no doubt face litigation further down the line. the only getout they are allowed is that if there are no hotels available(like in frankfurt at the moment),but he categorically,and without any doubt at all stated that the travel company are legally bound to provide hotels.

to be clear,this legal obligation only falls on the travel company for RETURNING passengers-those waiting in london/manchester,or other airports,for their outward leg DO NOT qualify.

my brother is in barbados,due to fly back on tuesday,and has already been told by british airways that if they cant fly him back he and his family can stay at the resort at THEIR expense,so some companies are meeting theie legal obligations.
1 Like #15
save worrying about it for later, get a room sorted, then sort it all out when back home
#16
Paying and getting you money back is a lot harder than not paying in the first place. It could take month or even years to reclaim the money, along with a lot of stress.
#17
peodude
Paying and getting you money back is a lot harder than not paying in the first place. It could take month or even years to reclaim the money, along with a lot of stress.


totally agree, but being stuck in a foreign country with no where to sleep is far more worrying, safety first especially if you're with a family, money isn't everything in these situations. Couldn't you pay on credit card and still have some protection?
banned 1 Like #18
If she is on a "package" holiday then the tour operator is obligated to look after your daughter until they are able to fly her home
banned#19
dimebars
If she is on a "package" holiday then the tour operator is obligated to look after your daughter until they are able to fly her home


thats what i thought to :?
#20
dimebars
If she is on a "package" holiday then the tour operator is obligated to look after your daughter until they are able to fly her home


sassie
thats what i thought to :?


this is true, but if the company isn't playing ball, then what choice do you have? Personally I wouldn't muck about and then find out you're stuck on the streets because its too late.
#21
Thanks for all of the help. My daughter has now moved to a cheaper hotel (at her own expense). I have contacted Monster travel who said that they would call back but haven't so far. Everything was arranged by Monster but they are saying that she is not on a package holiday as they booked everything separately and not as a package (?!) The airline (SAGA - Turkish) have offered nothing.
Tried to catch up with repping but can't give any more at the mo - will do this tomorrow
#22
barky
doesnt matter if its a natural disaster/act of god,and this is NOT a matter for the insurance company. the guardian travel expert explained this morning on tv that if passengers are already at their destination and awaiting the return leg then their travel company HAVE to provide a hotel while they wait.

he did say,however that many cowboy companies were not meeting this obligation,and would no doubt face litigation further down the line. the only getout they are allowed is that if there are no hotels available(like in frankfurt at the moment),but he categorically,and without any doubt at all stated that the travel company are legally bound to provide hotels.

to be clear,this legal obligation only falls on the travel company for RETURNING passengers-those waiting in london/manchester,or other airports,for their outward leg DO NOT qualify.

my brother is in barbados,due to fly back on tuesday,and has already been told by british airways that if they cant fly him back he and his family can stay at the resort at THEIR expense,so some companies are meeting theie legal obligations.


S, presumably, her argument is with Monster travel?
1 Like #23
hmmm - ok you've both have done the best you can , at least she's not paying the most expensive hotel rates as before ....thanks for the update .
Maybe monster are awaiting say so from head office in respect as to what to do , but at she is safe and you've done your best to help .
#24
denandyas
hmmm - ok you've both have done the best you can , at least she's not paying the most expensive hotel rates as before ....thanks for the update .
Maybe monster are awaiting say so from head office in respect as to what to do , but at she is safe and you've done your best to help .


Thanks for the support.....
xx
#25
no worries - I don't have anybody I know involved in all of this , but I know my parents would be worried and you are really trying for her - just sit tight and see how the situations occurs , when she comes back you can talk to her about her t + c 's / terms of insurance and be let us know and see if we could help -
TC
#26
Have just spoken to Monster travel who arranged everything for her. They say they are only a travel agent so do not have to do anything.
1 Like #27
A package holiday is defined as 'a tour arranged by a travel agent where transportation and lodging are all provided at an inclusive price.' If they advertised what she booked as a package, then she should have a case. They are ABTA bonded, so first port of call would be to complain to them.

If it was booked as a flight and hotel rather than as a package, she really does not have a leg to stand on, as that would not come under ABTA's remit
1 Like #28
Susannah
Have just spoken to Monster travel who arranged everything for her. They say they are only a travel agent so do not have to do anything.


On their website, they sell package holidays, so if she bought from the site using this option she is on a package holiday so inform them of all people have told you here and tell them you will be going to ABTA, they are under them.
#29
tinkerbell28
On their website, they sell package holidays, so if she bought from the site using this option she is on a package holiday so inform them of all people have told you here and tell them you will be going to ABTA, they are under them.


Thanks for this. My daughter has confimed to me that they sold this to them as a package so I'm going to e-mail monster now and talk to ABTA on Monday.
xx
banned 1 Like #30
Susannah
Thanks for this. My daughter has confimed to me that they sold this to them as a package so I'm going to e-mail monster now and talk to ABTA on Monday.
xx


on there website you can book flight only, hotel only, flight and hotel or package, now depending on if she chose package or flight and hotel they may use this to get out of it, can she not forward you the confirmation, also cant find anything on their site about travel insurance
1 Like #31
as said your travel company should be liable - assuming it was a package - although most are swamped atm so you might be best getting the cheapest accommodation you can and claim back after.
banned#32
OP needs to realise not a lot is gonna happen until this is all sorted out. I'm sure she will get at least the majority back, but I think you will struggle to get through to anyone at the moment anyway.
#33
Still not allowed to give any rep bu thanks for all the suppport. You are a wonderful lot! For the moment, my daughter has moved to a much cheaper hotel so is ok for now. Not much else we can do at the moment but I've told her to save all receipts and then she can se what she can claim when she gets back.
xxx
#34
one positive.... she'll have a cracking tan when she gets back
#35
Just in case anyone still looks at this, my daughter is flying back today. Thanks once again for all of the help. xx
1 Like #36
nice of you to update everyone :thumbsup:
banned#37
Susannah
Just in case anyone still looks at this, my daughter is flying back today. Thanks once again for all of the help. xx


awww bet you cant wait to see her, glad to hear she will be home soon

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