I purchased a £700 laptop from littlewoods direct, which was delivered on thursday, it seems to be faulty, it takes forever to turn on, it seems to 'hang' at the windows login screen for over 5 mins before allowing me to type my password and log in, it juat says 'please wait'.
I was browsing the net last night, and a blue screen came up, with all white writting, saying windows had been shut down to prevent harm to the computer, and it could be caused by a recent hardware of software fault.
I called littlewoods direct this morning, who told me to contact toshiba directly, I said I wouldnt be doing this as the laptop is only 2 days old, and within 30 days I am entitled to a refund.
The lady put me through to aftersales, who told me I would be contacted within 48hours, to arrange a return for inspection of the fault, and could take up to 14 days!
This laptop is 2 days old, and I feel that I should be entitled to a refund or immediate replacement. Any advise?