I bought a 3DTV from Currys about 6 weeks ago, model number p50c680 or something like that. Now, there was a slight problem with both the 3d picture quality and also some image retention. After some reading on AVforums, I was led to believe the picture would improve over time, hence why I have waited so long to report the problem to Currys.
I phoned the supposed tech guys last week and explained the issues. I was told the TV would have to be picked up and taken away to be repaired, which I replied would not be happening as I would then be without a TV! I asked if they could get an expert on these TV's out to have a look and see what the problem was.
The guys arrived today while I was at work, so my girlfriend explained the situation about the picture and they had a look and agreed there was a problem. To my horror, my girlfriend then let them take the TV away to be repaired within the next 10 days, but anywhere up to 28 days!
After finding out what she had done I phoned Currys to ask why they had taken the TV with no replacement, to which I was given the answer that they don't give replacements? I then told them to phone the driver to get the TV back to me as I wasn't happy without a TV over the festive period.
So my question is, where do I stand now? Should Currys/Samsung replace the TV if it is faulty, which the techguy admitted it was? Is it acceptable to pay a lot of money for a faulty TV then expect not to have it for over a week while being repaired?
Apologies for the long story, but any help or advice would be appreciated. Thanks.