Advice needed musicandfilm.co.uk - HotUKDeals
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Advice needed musicandfilm.co.uk

marialouise314 Avatar
8y, 9m agoPosted 8 years, 9 months ago
A year ago I cancelled my account because of the incompetance of this company.They kept trying to charge me for dvd's I never received. They have indeed cancelled my account but they have asked me to pay an agreement charge of £25 because I didn't buy the amount of dvd's they wanted me to, i wrote immediately to tell them where to shove it and any more dvd's sent will be concidered a gift.
Today I get a letter from the debt collectors, which I am not too worried about since I emmigrate to Australia next month.
Just wondered what my rights are ...
marialouise314 Avatar
8y, 9m agoPosted 8 years, 9 months ago
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1 Like #1
1 Like #2
the debt collectors cannot at this stage come to your house without your permission so ring them record the call with say skype and tell them you are in dispute and they under no circumstances can they visit your home obveousley this has not gon to court yet so the baliff(spit) have no resource to this case my niece is a solicitor so i get good advice,Tell them to bu%$£r off they have no powers unless it has been to court and if it go's to court take all your evidence of the malfunction of the contract im sure the judges will see in your favour as they hate these con merchants.
#3
BristolDeal


just read the link WHAT A SET OF B-=*&^DS
#4
This is from the terms and conditions on their website:

4. The Musicandfilm Agreement - what you have to do

4.1 As a Musicandfilm customer, you have to buy at least six Products at the Musicandfilm Price (minimum £8.99) from Musicandfilm ex works in Jersey.
You must buy at least one of those six Products every three months after you join. If you fail to fulfil this agreement by not selecting a Product in any one period of three months, we will recommend a Musicandfilm Selection to you that we think matches your preferences in music or film. If you don't want to receive this Musicandfilm Selection, simply buy any other title from our huge range within the specified time and we will cancel it for you. If we send the Musicandfilm selection, your account will then be charged accordingly.

4.2 If you don't buy six Products at the Musicandfilm Price within the time period set out in paragraph 4.1 above, or if you cancel your Musicandfilm account before you've bought six Products at the Musicandfilm Price, you'll be liable to an Agreement Fee of £25. This covers the value of the discount received for your account Opening Offer plus the costs associated with setting up and maintaining your Musicandfilm account.

I am assuming you did not purchase the required number of titles,hence the £25 charge.I suppose it's up to you what you decide to do.As you are emmigrating you may not be bothered,but if you choose to come back there may be credit implications from this.
#5
muckypup
This is from the terms and conditions on their website:

4. The Musicandfilm Agreement - what you have to do

4.1 As a Musicandfilm customer, you have to buy at least six Products at the Musicandfilm Price (minimum £8.99) from Musicandfilm ex works in Jersey.
You must buy at least one of those six Products every three months after you join. If you fail to fulfil this agreement by not selecting a Product in any one period of three months, we will recommend a Musicandfilm Selection to you that we think matches your preferences in music or film. If you don't want to receive this Musicandfilm Selection, simply buy any other title from our huge range within the specified time and we will cancel it for you. If we send the Musicandfilm selection, your account will then be charged accordingly.

4.2 If you don't buy six Products at the Musicandfilm Price within the time period set out in paragraph 4.1 above, or if you cancel your Musicandfilm account before you've bought six Products at the Musicandfilm Price, you'll be liable to an Agreement Fee of £25. This covers the value of the discount received for your account Opening Offer plus the costs associated with setting up and maintaining your Musicandfilm account.

I am assuming you did not purchase the required number of titles,hence the £25 charge.I suppose it's up to you what you decide to do.As you are emmigrating you may not be bothered,but if you choose to come back there may be credit implications from this.


True better to sort it out now
#6
There was another company like this a few years ago now - cant remember the name of them but they had a swindon PO Box address. As its in T & C and you have broken the contract and are liable IMO. I dont believe it matters that you say they were incompetent - its your word against theirs and its the contract and T & C that matter
#7
Hmm, well, yeah, it's very clear in their T&Cs about the £25 charge, not exactly hidden away somewhere. I think your only recourse is to have clear evidence about why you cancelled your contract, in the hope that they will waive the charge.
#8
BristolDeal
Hmm, well, yeah, it's very clear in their T&Cs about the £25 charge, not exactly hidden away somewhere. I think your only recourse is to have clear evidence about why you cancelled your contract, in the hope that they will waive the charge.


I do have the statements where they have credited me for the dvd's not received

in their own contract they say they will send a dvd automatically every 3 months - which they did n't

and tbh I don't actually remember signing any contract / t&c so how can they proof anything - and this is the same company they just changed the name PO swndon

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