Just looking for some advice please :D
I made an order with motel rocks a couple of weeks ago for 2 dresses, when my order arrived the invoice had 'no stock' written next to one of the dresses. I called up and asked about it and they told me that particular dress was out of stock (they did not call me to ask what I wanted to do about it) so I asked for a refund. After the call I realised the refund would not go through as I had been sent a new card recently so my card had changed since the purchase. I called back and they said I would have store credit. (For £16.50) I then went to but something in the sale and at the checkout got this message:
Unfortunately you will be unable to use your store credit on this basket as you are using a promotional offer and/or you have reduced price or sale items in your basket and/or your items total is under £50 in value.
So to be able to use my store credit I have to buy a full price item and spend at least £50!
I understand some stores do not like refunding to a different card but the store credit should not have a minimum spend.
Any advice on whether they are in their rights to do this would be great.